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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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strongj
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Location: San Diego, CA

PostPosted: Tue Jul 03, 2007 5:01 pm    Post subject: Reply with quote Back to top

No, wasn't joking. I have been enjoying my new Motorola wireless VT2542 router since the end of May. No cost except for the postage to return my 3 year old RT31P2.
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jofficer
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Joined: Apr 06, 2007
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PostPosted: Thu Jul 12, 2007 9:27 am    Post subject: Re: Is it possible to get a free/discounted router upgrade? Reply with quote Back to top

I was just a little curious about this topic. I've been with Vonage since August of 2003. At the time, I don't think you even had a choice in which adapter/router you got (I was fortunate enough to be part of the beta program for the RTP series of routers).

At any rate, I've had the same Cisco ATA-186 since the beginning. I'm just wondering (out-loud) how often and how many problems everyone is having with their routers and ATAs. I don't think I've ever had a problem that was related to the ATA...

Just curious...

joey
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sedu
Vonage Forum Associate
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Joined: Apr 16, 2005
Posts: 16
Location: Freeland, Maryland

PostPosted: Thu Jul 12, 2007 11:38 am    Post subject: Reply with quote Back to top

My 3 year old RT31P2 bit the dust during a storm the other day. Just the Vonage adapter part, the router still works fine. Called tech support to make sure it was really dead and after 45 minutes of attempted troubleshooting the tech declared it dead. He told me to buy a new device at retail and he would credit my account for $40. Just bought a PAP2 at Circuit City for $50, switched MAC addresses at their online registration site for existing customers and was back in business in less than 5 minutes. I have to give them a thumbs up on this one.
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu Jul 12, 2007 1:24 pm    Post subject: Reply with quote Back to top

From the variety of responses in this thread, it appears to completely depend on the rep you speak with, whether or not you'll have to go out of pocket. I went through 4 different reps, all of whom insisted that because I was outside the 1 year warranty, the cost of a new TA had to come out of MY pocket.

It was only when I spoke with the "retention specialist" and told him the only way to keep the account was to replace the adapter at no charge (since their competitors would give me one for free if I switched) that he finally gave in and said OK.

Maybe it was because I called over the weekend. (except for the retention rep, that dept. works Mon-Fri only) Maybe I was just unlucky to get 4 uncooperative reps, none of whom spoke English as a first language of course. But the one thing I'm sure of it that it was NOT a matter of customer attitude, because I always go out of my way to be friendly and reasonable when dealing with faceless phone reps. I know these people can just as easily say No or "accidentally" disconnect the call with complete autonomy, because I'd never know who they were or where they were, and hence could do nothing about it. So, I always take the friendly (catch more flies with honey) approach.
 
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DaveBusa
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Joined: May 17, 2005
Posts: 10

PostPosted: Thu Jul 12, 2007 7:40 pm    Post subject: Reply with quote Back to top

I was also a loyal Vonage customer for over two years until my RTP300 developed static all the time! Vonage just kept giving me the continual run around until I just gave up with them and switched to another Voip service provider who sent me a free router that has worked just fine for the the last three months

This is the only reason I dropped Vonage. I would have it was logical to them to spend the $60 odd dollars on a free out of warranty replacement in order to retain a long time customer that would probably cost them at least that to replace?? Of course not until the call to cancel do they start throwing money at you to stay. However by that time the bad CS experience has put you past the point of no return
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