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ca2dc
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Joined: Jul 06, 2007
Posts: 1

PostPosted: Fri Jul 06, 2007 12:45 am    Post subject: Sick to my stomach. Reply with quote Back to top

I'm a new customer (just signed up today, hoping to take advantage of some features that Callvantage does not offer). Reading this thread makes me sick - feel like I need to return the adapter and get out before 30 hours - forget 30 days.

I cannot stand spammers and if the service is that bad - maybe I'll stick with the Skype account I was testing. I expect to get what I pay for and at least Skype is cheap with poor service.
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tmbeem
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Joined: Oct 10, 2006
Posts: 114
Location: Las Vegas, Nevada, USA

PostPosted: Fri Jul 06, 2007 1:21 am    Post subject: Re: Sick to my stomach. Reply with quote Back to top

ca2dc wrote:
I'm a new customer (just signed up today, hoping to take advantage of some features that Callvantage does not offer). Reading this thread makes me sick - feel like I need to return the adapter and get out before 30 hours - forget 30 days.

I cannot stand spammers and if the service is that bad - maybe I'll stick with the Skype account I was testing. I expect to get what I pay for and at least Skype is cheap with poor service.

ca2dc, if you don't use "Refer A Friend" on Vonage's website, then there is no cause for alarm. They won't send anyone e-mail saying you suggested they sign up for the service. Only when you use "Refer A Friend" is when Vonage appears to misuse that information. I say "appears" because although I've never referred anyone from the website, I too am taken aback at Vonage's use of those who have.

_________________
Thomas Beem
Las Vegas, NV
ISP: Cox Communications
12 Mbps down/1.5 Mbps up
Cable Modem: Scientific Atlanta Webstar DPC2100
Voip Device: VDV21-VD
Setup: Modem --> Hawking HBB1 --> Vonage --> PC
Customer Since: Oct. 9, 2006
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lsg0622
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Joined: Mar 16, 2005
Posts: 6

PostPosted: Tue Jul 10, 2007 10:20 am    Post subject: Reply with quote Back to top

Trowski wrote:
ki"]
Vonage used my name for marketing, completely without permission. They were provided information with an expectation they would act as a responsible trustee, then turned around and broke that trust.




I "Was" a Vonage customer up until about 10 months ago. Then Time Warner Cable offered me digital phone for an additional $10 over my current cable charges, so I grabbed it, and was planning on keeping it for a year until that promotion ran out, and then I was going to get Vonage back.

2 of my friends just told me that they received emails from Vonage using my email address. I put their email addresses in for the refer-a-friend, so that if they joined, I would get the months free. I am no longer a Vonage customer, so that even if they did join based on the email, i am not even getting anything free. That is not the way the refer-a-friend was supposed to work, so they are using my email address to spam my friends. There is no other way to describe it. I think the FCC should be notified about this. This is a breach in trust as far as I'm concerned.

Well, now I am definately not going back to Vonage.
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norapren
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Joined: Nov 08, 2007
Posts: 1

PostPosted: Thu Nov 08, 2007 4:45 pm    Post subject: did NOT honor the $50 AMEX reference offer. and bad charges Reply with quote Back to top

first of all, they totally are refusing to honor the $50 amex refer-a-friend offer. I have reported this to the Better Busines Bureau (which they failed to become a member of as of March due to a bad record). Secondly, unlike VERIZON, they charge you $10 to doangrde your plan but let you upgrade it for free. This must be a violation of some law. Thirdly, they now charge taxes inthe NYC area - I got charged $8.50 this month alone. SO, am I changing back to the good old phone co? Yup you better believe it. Plus then the phone will work inthe case of another blackout.
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Nov 08, 2007 4:52 pm    Post subject: Reply with quote Back to top

I would think they charge taxes because the government tells them to.

Not much Vonage can do if you lose your power, you could have a back up power. Most people have cell phones now, that is why you are asked to enter another number in case you lose your internet connection.

Most Voip companies charge a few if you change services, and it is in the TOS, so if you didn't read them then you can only blame yourself.

How long ago did you sign up a friend? I believe they have to be a customer for 3 months.
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