Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jun 27, 2007 6:36 pm    Post subject: Reply with quote Back to top

If I may go off topic for a moment, welcome back! Long time no see.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Wed Jun 27, 2007 11:10 pm    Post subject: Reply with quote Back to top

In response to Trowski's comments,

I think that it was the content of the email that bothered me.

Quote:
Subject: New - Stephen Cerruti Wants You to Enjoy a Special Limited-Time Offer


Clearly this is untrue. I wasn't even aware of the special limited-time offer.

Quote:
Stephen Cerruti asked us to tell you about our great new Refer-A-Friend offer.


This is a flat out lie. At no time did I ask Vonage to tell these people about the new offer.

I also mentioned how they failed to update the refer a friend information on the Vonage web site to indicate these emails had been sent. Clearly this indicates an attempt to hide their actions, implying clear knowledge that the behavior was wrong.

I may be acceptable that Vonage would send emails out to these users since they were in the marketing database. It may even have been acceptable for them to say that I once referred them. I think it is fraud that they sent an email claiming I specifically referred them for this promotion. That is what is upsetting.

_________________
Stephen P. Cerruti (ISP: TWC)
View user's profile Send private message Visit poster's website Yahoo Messenger
spdickey
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 27, 2005
Posts: 34

PostPosted: Wed Jun 27, 2007 11:34 pm    Post subject: Flaw in your "spam" argument Reply with quote Back to top

I can find nowhere that your giving up your friends e-mail address would result in only one mailing to them. You gave up their name, you assumed wrongly that they would only get one e-mail with your name on it. Just go to the refer a friend page, delete their name and stop ranting and do something about it!
View user's profile Send private message
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Jun 28, 2007 12:58 am    Post subject: Re: Flaw in your "spam" argument Reply with quote Back to top

spdickey wrote:
I can find nowhere that your giving up your friends e-mail address would result in only one mailing to them. You gave up their name, you assumed wrongly that they would only get one e-mail with your name on it. Just go to the refer a friend page, delete their name and stop ranting and do something about it!


First, my complaint was not that they sent the email, but that they claimed I specifically asked that an email about this promotion be sent.

Second, it doesn't take much effort to find;
Quote:
How It works

Every time you refer a friend through our Refer-A-Friend program, Vonage will send an e-mail with a Refer-A-Friend e-coupon link to your referral's email address that you provide. To activate the Refer-A-Friend offer, your friend will need to sign up as a new Vonage customer at the Vonage website using the e-mailed e-coupon link.
emphasis mine So, any assumption to the number of emails was clearly supported by Vonage's own description of the program.

Third, publicizing this event may encourage others not refer friends. This will hopefully not only encourage Vonage not to do this again, but other companies that use referrals to think twice before acting.

Fourth, talking about this event does not preclude other outside actions. However, talking about other outside actions at this time would not be beneficial nor relevant.

_________________
Stephen P. Cerruti (ISP: TWC)
View user's profile Send private message Visit poster's website Yahoo Messenger
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jun 28, 2007 7:33 am    Post subject: Reply with quote Back to top

Steve48 wrote:
If I may go off topic for a moment, welcome back! Long time no see.


Thanks Steve!
This place is like crack, you always come back for more. Very Happy
I can see scerruti's point about saying he specifically said his friend would want to know about this promotion.

But would I change providers over this? Heck no.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
View user's profile Send private message
robdelaney
New Forum Member
New Forum Member


Joined: Jun 28, 2007
Posts: 5

PostPosted: Thu Jun 28, 2007 10:23 am    Post subject: True colors Reply with quote Back to top

I know the spamming thing is bad but in order to drop your service some other things must be bad also................Oh wait they are!
Worst customer service imaginable
Tech support barely existent
Price compared to other Voip high
Features limited
Call quality poor
Service interruptions many
I have had Vonage for over 4 years and over the last 18 or so months things have become progressively worse.
Comcast is now looking to compete with Vonage in my area offering good limited time deals but if you argue enough you can get them permanently.
I have 4 Vonage lines for my home and business under 1 roof.
The Voip test reports my QOS at 31% but I can support 37 simultaneous lines? How is that so?
Anyway I will be dropping Vonage very soon and I hope you all take a look at other options also.
I believe this spamming issue is the proverbial straw.
View user's profile Send private message
NewView
Full Forum Member
Full Forum Member


Joined: Oct 30, 2006
Posts: 44
Location: Lost in the 60's

PostPosted: Thu Jun 28, 2007 3:12 pm    Post subject: Goodby Vonage Reply with quote Back to top

Vonage . . . you've just lost another customer.

As soon as my year's commitment is over . . . I'm gone.
You can point to this single issue as the reason.

I don't support spam or spammers.

_________________
Comcast HSI | WinXP | Moto SB5100 | Linksys BEFSR41 | D-Link VTA-VD
View user's profile Send private message
J-Mac
Full Forum Member
Full Forum Member


Joined: Apr 11, 2004
Posts: 43

PostPosted: Fri Jun 29, 2007 1:50 am    Post subject: Reply with quote Back to top

[quote="Trowski"]
Steve48 wrote:
...But would I change providers over this? Heck no.


@Trowski:

I agree that this would not be a single cause for me to change providers. As I mentioned in my previous post, I was already near certain that I was switching providers. My reasons are the continuing degradation of Vonage's customer service/tech support. Additionally, though Vonage claims that I have the "true E911" service at my location, the director of my county's 911 center cannot confirm that I indeed do -- test calls to 911, with the director's knowledge and permission, do not indicate that I am actually getting through directly to the center. When I try to query Vonage about this, the techs do not seem to have the knowledge to respond properly, and worse, they make it abundantly clear that this issue is the very least of their concern. The impression is that by inquiring about this, I am simply an annoyance to them.

Then visiting this forum and seeing this thread just does nothing to make me feel any qualms about my decision!

_________________
J-Mac
View user's profile Send private message
paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sun Jul 01, 2007 10:38 pm    Post subject: Reply with quote Back to top

I just randomly stumbled back to this site cause I was bored, and it looked like this had turned into some kind of reunion thread, so I figured I'd post something in it.
View user's profile Send private message AIM Address
Sernovitz
New Forum Member
New Forum Member


Joined: Jun 22, 2007
Posts: 3

PostPosted: Thu Jul 05, 2007 1:16 pm    Post subject: Still no reply from Vonage Reply with quote Back to top

After all this discussion, and multiple phone calls to Vonage, they haven't replied at all. More great service from Vonage!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New mariezu11
New Today 1
Yesterday 10
Total 99058

Who Is On Site
Visitors 83
Members 0
Total 83


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 4.65 Seconds and 429 Pages In The Last 60 Seconds
The Vonage VoIP Forum