Vonage is sending spam to your friends, using your name

Posts: 1 · New Forum Member Joined: Jul 06, 2007 Posts: 1

I'm a new customer (just signed up today, hoping to take advantage of some features that Callvantage does not offer). Reading this thread makes me sick - feel like I need to return the adapter and get out before 30 hours - forget 30 days.

I cannot stand spammers and if the service is that bad - maybe I'll stick with the Skype account I was testing. I expect to get what I pay for and at least Skype is cheap with poor service.

Posts: 113 · Posted: Fri Jul 06, 2007 1:21 am Post subject: Re: Sick to my stomach.

ca2dc wrote:

I'm a new customer (just signed up today, hoping to take advantage of some features that Callvantage does not offer). Reading this thread makes me sick - feel like I need to return the adapter and get out before 30 hours - forget 30 days.

I cannot stand spammers and if the service is that bad - maybe I'll stick with the Skype account I was testing. I expect to get what I pay for and at least Skype is cheap with poor service.

ca2dc, if you don't use "Refer A Friend" on Vonage's website, then there is no cause for alarm. They won't send anyone e-mail saying you suggested they sign up for the service. Only when you use "Refer A Friend" is when Vonage appears to misuse that information. I say "appears" because although I've never referred anyone from the website, I too am taken aback at Vonage's use of those who have.

Posts: 6 · New Forum Member Joined: Mar 16, 2005 Posts: 6

Trowski wrote:

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Vonage used my name for marketing, completely without permission. They were provided information with an expectation they would act as a responsible trustee, then turned around and broke that trust.

I "Was" a vonage customer up until about 10 months ago. Then Time Warner Cable offered me digital phone for an additional $10 over my current cable charges, so I grabbed it, and was planning on keeping it for a year until that promotion ran out, and then I was going to get Vonage back.

2 of my friends just told me that they received emails from Vonage using my email address. I put their email addresses in for the refer-a-friend, so that if they joined, I would get the months free. I am no longer a vonage customer, so that even if they did join based on the email, i am not even getting anything free. That is not the way the refer-a-friend was supposed to work, so they are using my email address to spam my friends. There is no other way to describe it. I think the FCC should be notified about this. This is a breach in trust as far as I'm concerned.

Well, now I am definately not going back to vonage.

Posts: 1 · New Forum Member Joined: Nov 08, 2007 Posts: 1

first of all, they totally are refusing to honor the $50 amex refer-a-friend offer. I have reported this to the Better Busines Bureau (which they failed to become a member of as of March due to a bad record). Secondly, unlike VERIZON, they charge you $10 to doangrde your plan but let you upgrade it for free. This must be a violation of some law. Thirdly, they now charge taxes inthe NYC area - I got charged $8.50 this month alone. SO, am I changing back to the good old phone co? Yup you better believe it. Plus then the phone will work inthe case of another blackout.

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

I would think they charge taxes because the government tells them to.

Not much Vonage can do if you lose your power, you could have a back up power. Most people have cell phones now, that is why you are asked to enter another number in case you lose your internet connection.

Most VOIP companies charge a few if you change services, and it is in the TOS, so if you didn't read them then you can only blame yourself.

How long ago did you sign up a friend? I believe they have to be a customer for 3 months.