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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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rio
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TELLDOUG Posted:
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HildBeft Posted:
You can recollect
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and open the
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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Has anyone setup a
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Hi, I am
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LPBassman
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Joined: Mar 06, 2007
Posts: 17
Location: Southeast U.S.

PostPosted: Wed Jun 20, 2007 9:57 am    Post subject: Uniden UIP1869V Loses Vonage Registration Often Reply with quote Back to top

I am having a particularly vexing problem with my Uniden 1869V. It has worked great for well over two months with my present configuration.

Arris Cable Modem connected to:
DLink Dir635 Router WAN port
Uniden UIP 1869V WAN port connected to:
LAN port on the DLink Router

I have the Uniden set up with a reserved IP address and have QOS set to give it maximum priority.

About two days ago I noticed the "power" light would go out for about ten seconds and then "re-establish". When the power light is out there is no dial tone. This happens about every 5 or 6 minutes.

Previously I had days that went by with no loss of dial tone. Nothing has changed in my router setup. I have tried the following:

1). Power down and power on everything in the chain.
2). Hard reset the UIP 1869V.
3). Place the UIP 1869V in the DMZ of the router.
4). Change which port the UIP 1869V uses to connect to the router.

Nothing has worked. A few months ago I switched to the DLink router to get the benefits of QOS and my Vonage call quality improved significantly.

My internet connection is working properly I have been able to use it without issue for web surfing, e-mail and ftp file transfers. I have tested my up and down speed several times and checks out at the rated level of 5 mbps down and 500kbps up.

Anyone have any ideas?
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LPBassman
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Joined: Mar 06, 2007
Posts: 17
Location: Southeast U.S.

PostPosted: Wed Jun 20, 2007 1:24 pm    Post subject: Reply with quote Back to top

I think I have at least narrowed the problem down and developed a workaround for now. The problem appears to reside somewhere in the router. I thought by putting the Uniden in the DMZ that this would rule out firewall issues. I tried moving the Uniden in front of the router and then connecting the LAN port of the Uniden to the WAN port of the router. Ever since I did this my dial tone has been consistent. Don't know if my audio quality will be better, worse or equal to before since my QOS rules from the router won't apply to a device that resides in front of it. I'll just have to see how this works out.

I still have no idea how this happened since nothing changed in my configuration since I changed out the router weeks ago,
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LPBassman
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PostPosted: Fri Jun 22, 2007 5:48 pm    Post subject: Reply with quote Back to top

Well I hope someone here has some suggestions.

With the Uniden in front of the router, I had a great solid registration connection to Vonage, but I had lousy audio quality. I have read on one or two web blogs that the UIP 1869V has QOS. But I have found no way to set priorities and my audio quality does not suggest that it is doing anything good.

Since I previously had it working great behind the router I decided to try that again. I moved the Uniden back behind the router after I did a hard reset of the router. This erased all the router settings. I then re-loaded a fresh copy of the firmware and decided to give it a try.

I now have great call quality, thanks to DLink's QOS, but I still lose registration to Vonage, just not as frequently as before. It will drop the registration even during an active call.

Any ideas from anyone, this is just not working the way it used to.
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DucatiGT
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Joined: Feb 14, 2007
Posts: 10

PostPosted: Fri Jun 22, 2007 7:39 pm    Post subject: Reply with quote Back to top

Despite the fact that i am completely unfamiliar with the Dlink, some suggestions:

Did you try switching off the ALG (Application Layer Gateway) stuff ? The Uniden may be able to deal with nat itself (as mine is doing pretty well right now), but ther may be a problem with UDP port timeouts. Even if you are using the phone, port 10000 is not be used for a certain amount of time, which may end up in a disconnection.

You may also wish to play around with the SPI feature. Turn it off or if it's turned on, try "Endpoint independent"

Port forwarding may be a last resort....
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LPBassman
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Joined: Mar 06, 2007
Posts: 17
Location: Southeast U.S.

PostPosted: Fri Jun 22, 2007 9:52 pm    Post subject: Reply with quote Back to top

DucatiGT:

Thanks for the response. I assume you are referring to setting in the DLink rouer and not in the firmaware for the Uniden. I'll have to look and see what settings I have that can be adjusted further. I'm not real sure what you mean by ALG. I don't recall seeing anything like this in the DLink firmware. I know I can disable SPI and will try that.

Which ports are you recommending forwarding; port 10000 only? or is there a range that would need to be forwarded? If I place the Uniden in the DMZ of the DLink will this not rule out port timeouts? I ask this since I have tried placing it in the DMZ and got little if any improvement.

Thanks again. I hop eyou can clarify some of what you are recommending so I can implement to see if it helps.
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DucatiGT
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PostPosted: Fri Jun 22, 2007 10:13 pm    Post subject: Reply with quote Back to top

Port 10000 is used for registration and call initiation, my Uniden opens this one and holds the connection open for a lifetime. In- and Outgoing calls get a certain port in the 10000s both at the Vonage server and at your side assigned during the handshake on port 10000.

So, at least what i can see on my equippment, all connections are opened from the inside. This may differ if the Uniden detects a different enviroment, but i havn't checked that yet.
If, for example, the Unide thinks it has a direct conn to the internet, it may not bother to keep port 10000 open. If the router is running SPI here, you may run into a closing timout.

I just had a look at the online Docs for the Dlink Dir635, there should be something on bottom of the firewall setup converning ALG.

I honestly do not understand the Dlink definition of DMZ. Normaly, a System in the DMZ has still a firewall in front of it, but may be reachable on certain ports from the internet (webserver port 80, but nothing else e.g.). Don't know how it works in Dlink routers.


My setup here is, btw.
CableModem -> Juniper 5GT -> Uniden and WLAN AP
Juniper providing DHCP and doing NAT.
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LPBassman
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PostPosted: Sat Jun 23, 2007 6:51 am    Post subject: Reply with quote Back to top

Ducati GT:

Thanks for your additional information. I have located the settings you mentioned in the DLink firmware. I changed SPI to "Endpoint Independent". This however did not bring about any improvement, so I will try turning off SPI.

There is a SIP entry checked under the ALG area. If turning off SPI doesn't help, I'll "uncheck" SIP under ALG.

I'll report back on progress so it is documented for eveyone.
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LPBassman
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PostPosted: Sat Jun 23, 2007 5:24 pm    Post subject: Reply with quote Back to top

Turning SPI off completely did not bring about any significant improvement.

I have now "unchecked" SIP in the Application Layer Gateway to see if this helps.

So at the moment I have SIP unchecked in ALG as well as have SPI disabled.

I'll report back on the results.
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LPBassman
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Joined: Mar 06, 2007
Posts: 17
Location: Southeast U.S.

PostPosted: Sat Jun 23, 2007 7:19 pm    Post subject: Reply with quote Back to top

I am still losing Vonage registration, just not as frequently. I have re-enabled SPI but set it to Endpoint Independent and have set up Port Forwarding to open UDP port 10000 for my Uniden UIP1869V. I have a relatively stable dial tone, but even with port forwarding I lose the registration.

I am somewhat at a loss as to what else to do. I have seen many articles where people claim improved call quality with the Vonage device in front of the router. I did not have that experience. But I was not losing registration. So I want to keep it behind the router but can't seem to find a stable scenario.

I look forward to any other ideas out there.
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LPBassman
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Joined: Mar 06, 2007
Posts: 17
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PostPosted: Tue Jul 03, 2007 8:00 am    Post subject: Reply with quote Back to top

For anyone reading this thread, all I can say is it has come to an interesting but frustrating conclusion. Since my last post I made no more changes and was still having considerable issues with loss of dial tone (Vonage registration) and failure to complete calls. I had to go out of town for 5 days. When I returned, I had a completely stable dial tone and was able to make good quality phone calls.

I can only conclude that Vonage was having some sort of problem. What I hate about this kind of thing is the number of "rat holes" you end up chasing down and time wasted only to find out:

It was not the phone equipment
It was not the router
It was not how the router was set up
It was not my ISP

Worst of all, while it appears to be Vonage, their tech support was unable to identify the problem or provide guidance to a work around.

I am going to try and re-set everything to how it was when this all began and see if it works as before. I had several months of excellent experience.

One thing that I did get clarity on in this exercise was the Uniden UIP1869V phone. Uniden Tech Support confirmed two things.

1). The preferred installation location of the phone is in front of the router. (This is not in either Vonage's instructions or in Uniden's manual, but has been recommended by others.)
2). The phone has undocumented QOS that is automatic and has no user settings. It is be pre-arranged to give Vonage Voip packets first priority.

Thanks to all who attempted to help solve a problem that was outside our ability to do anything about.
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