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ukbusiness
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Joined: Nov 22, 2004
Posts: 7
Location: Dallas TX

PostPosted: Mon Nov 22, 2004 5:31 pm    Post subject: Click-2-call Reply with quote Back to top

I just installed click-2-call which seems likea neat idea. However, I keep getting a message that the Vinage Server is Unavailable so I cannot log in. Anyone else having this problem or do I have a setup problem that is not documented?
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plyons
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PostPosted: Wed Nov 24, 2004 12:04 pm    Post subject: Reply with quote Back to top

This is probably a problem on your side.

The server is not down all that often in my experience.

You may need to tell your software firewall to allow the Click-to-call application access to the internet.
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ukbusiness
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PostPosted: Wed Nov 24, 2004 3:06 pm    Post subject: Click2-call Non COnnect Reply with quote Back to top

I have authorized everything on the firewall. I have disconnected the fire wall and still shows unavailable. If I use the html code it works but with limited capabilities. There must be a work around out there somewhere. I cannot be the only person in the Vonage universe that has had this problem.
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reebok
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PostPosted: Wed Nov 24, 2004 3:15 pm    Post subject: Reply with quote Back to top

it's up for me. could it be an isp thing? are they blocking something?

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ukbusiness
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Joined: Nov 22, 2004
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PostPosted: Wed Nov 24, 2004 3:32 pm    Post subject: Click-2-call Reply with quote Back to top

Nope. It is an operator error. I am using Zone Alarm and needed to write special permission to let it use other programs. When I thought I had Firewall shutdown it was the XP Firewall not zone alarm. Once special permission (options - under program control) was granted it fired right off.

Everyone can rest again. Perhaps Vonage should have this in there information database since I spent nearly 45 minutes on the phone yesterday without anyone knowing about this issue.
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Pscobee
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PostPosted: Tue Mar 01, 2005 12:11 pm    Post subject: Reply with quote Back to top

I have the same problem... I can stop Zonealarm and it works, but I can't figure out which progam to change in ZONealarm?

There are no zonealarm or click-2-call programs listed? Can you tell me which program it is?

Thanks!
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ukbusiness
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Joined: Nov 22, 2004
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PostPosted: Tue Mar 01, 2005 12:53 pm    Post subject: Zone Alarm Reply with quote Back to top

Go to Zone Alarm Program Control then Programs click on the add button and add program to list; Product name Vonage Click-2-call
File name C:\ProgramFiles\Vonage\vonageclick2call.exe
Policy Automatically configured
Last policy update 2/25/2005 14:24:58
Version 1.00.001
Created date 11/22/2004 14:27:48
File size 3085 KB


Hope this helps
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DarKev
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Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Tue Mar 01, 2005 1:26 pm    Post subject: Reply with quote Back to top

Hi UKBusiness,

You are a UK user? It is possible that Click-To-Call does not work in the UK. It does not work here in Canada. As far as I know, it only works for user ids and passwords that are eligible on the vonage.com site. If you logon to vonage.ca or vonage.co.uk, it will not work for you.
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ukbusiness
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PostPosted: Tue Mar 01, 2005 1:59 pm    Post subject: UK v. US Reply with quote Back to top

I am a user in US. My business is in the UK, and I believe Vonage has just started there. Not certain of Canada.
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Pscobee
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PostPosted: Tue Mar 01, 2005 2:06 pm    Post subject: Reply with quote Back to top

Quote:
Go to Zone Alarm Program Control then Programs click on the add button and add program to list; Product name Vonage Click-2-call
File name C:\ProgramFiles\Vonage\vonageclick2call.exe
Policy Automatically configured
Last policy update 2/25/2005 14:24:58
Version 1.00.001
Created date 11/22/2004 14:27:48
File size 3085 KB


Thanks UKbusiness! Everytime I try to add Vonage Click-2-call my zonealarms crashes!.... I am going to try and call them next!

What version of Zonealarm do you have? I have 5.5
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