Dropped Calls beginning in May, lasting 20 seconds

Posts: 102 · Posted: Fri Jun 22, 2007 12:57 pm Post subject:

i usually call 9am eastern time. i did say they have improved a lot in terms of their communication skills, they now speak better english compared before ergo problems are faster resolved since we both understand each other. being "nice" has vast meanings..really would depend on the situation. of course we rather have our problems resolved than having people who are nice but cant help us.

what you've been saying about Vonage customer service mirrors your experience with them. and of course if im in your shoes i would feel terrible as well. if you have problems with your aaccount try to reach account management for faster resolution

Posts: 8 · New Forum Member Joined: Jun 19, 2007 Posts: 8

LOL!...thank you for the humor - I needed that one this gloomy depression riddled sunday...apparently the number i posted earlier is a corporate number (a last ditch number if you call in to cancel) - spent 40 mins on my cell phone with tech level III; who was no more advanced then the India tech people, but did have a nice southern drawl..his best suggestion after rebooting, and blaming my modem?! was to advance the ticket to their engineers?!..ducky..never heard anything - but did receive an email with a ticket number..some good that'll do when i have to call back - im sure. What a racket!

3 companys that will always generate positive revenue:
1) Airline Company (govt. will always bail you out)
2) Car Manufacturer (govt. will always bail you out)
3) Telecom company (stick your users with unreliable ass service, and advertise the hell out of your product!)

I got a bridge to sell if anyones interested!!??..hahaha..im going back to drinking..

Posts: 61 · Full Forum Member Joined: Mar 09, 2007 Posts: 61

I believe it wont be long before they knock up off of here. Why didn't you ask me, I would have given you a ticket number. I have a couple of them, and unsure what they are used for. Now when you call and ask about the ticket number, they will say "Yes Sir, we do see you have a ticket number" then dead air, Then you will ask "What is that for? the answer is "Sir, this means they are working on it" GOOD LUCK!
On the help side, I lowered my band with to see if that would help. I was unsure of raising it or lowering. I started with lowering it, no one has called. It must worked, didn't drop a call all day. I have two lines, we will see what happened tomorrow, It should be a little bit busier. If this drops a call, I am going to raise it to the max. It just really gets me mad when I am on an important call and they are going on and on and they cant here a word I am saying. It just like talking to the other half here at home.
It should be a busy day tomorrow and I really hope the calls work. After a while, I will give them my Cell phone number. Thats not cheap, and by the time you add that price to what I am paying for Voip, It is more then a regular phone bill. I might use one or two of the features, but the telephone has packages too.
Let me know if you find out anything, when it works it is great. Did you read where that guy went on and on about the great service? You can tell he is a newbee.

Posts: 8 · New Forum Member Joined: Jun 19, 2007 Posts: 8

ZOMG!....#1 - if you are experiencing problems similar to mine that originated around the beginning of May, seemingly coinsiding with a Microsoft upgrade - completely reinstall your modem (push the reset button and go from square 1). It seems to reset the packet refresh rate, and works flawlessly now at this point i am happy to report. #2 - should you need to utilize their level III tech support and by some odd grace they revert your ticket to the engineering level - all those guys work 8-5p EST. bankers hours...soo - if your on the west coast (like me, and work bankers hours as well) good luck. I told the level III tech he better email me or I was going to call back and cancel this time for real - spent about 2 days exchanging emails with a knowlegable fellow that never asked me to rush home and make a lame ass call; or wake up early in the morning to call them on their time. He had given me directions to reset the port forwarding on the modem, and packet handling. Doing this crapped my modem out - and was left with no choice but to dig the Qwest welcome package outta the dusty tech boxes. While this may not be the hghest tech resolution - it couldn't hurt.

Here's some information that took an email string longer then my arm to get:: (even though i was never able to track down the RTP protocol..typo?)

Your Vonage device listens for SIP packets on port 10000. The port range for RTP packets (audio) is 10050-10150. One of my colleagues actually uses a similar modem with his FIOS service and the port forwarding worked for his Vonage service. Also you will need to set your Vonage device for a static IP. If you want to setup QoS as well give priority to RTP packets but personally I would see if the port forwarding works on its own first

-May life find you living your dreams...