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jwr52
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Joined: Jun 16, 2007
Posts: 12

PostPosted: Sat Jun 16, 2007 10:53 am    Post subject: difficulty with DLInk vwr-vd router Reply with quote Back to top

Hi,
I'm a new customer of Vonage. They've sent me the DLink VWR router.

I have a difficulty -- does someone have a solution?

When installed the vwr allows you to use the html interface to set security settings. I have it set to 128 bit enc.... that is good as long as the power to the vwr is not interrupted.

If the power goes off and then goes back on --- the router powers up but forgets the previous security settings and thus goes back online as an "unsecure wireless connection."

This is not safe and thus requires it to be reset each time the power goes off. This is a problem if I'm away for the day and the power to the router goes off temporarily. (I was hoping to not have to purchase a UPS just for this one router).

This is not a typical response for routers. Why does this router do this and is there a solution to this problem?

Thank you in advance for your help and suggestions.

Blessings

jwr52
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sat Jun 16, 2007 2:25 pm    Post subject: Reply with quote Back to top

You're correct in your statement in that it's not typical for routers to loose their security settings when the power is interrupted. There have been so many issues posted in this forum in regards to the DLink VWR that I would suggest to you to contact Vonage directly about this issue and request a replacement device. If you would like another voice adapter and router all-in-one, I would recommend the Motorola VT2542.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jun 16, 2007 7:23 pm    Post subject: Reply with quote Back to top

Agreed. In the meanwhile, and without regard to the specifics of this problem, I would suggest an UPS dedicated to your network gear, including the Vonage box. I find that it helps a lot in the wife acceptance department to make sure that power burps don't upset phone service.

_________________
Steve Gray
Orlando, FL
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jwr52
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Joined: Jun 16, 2007
Posts: 12

PostPosted: Sun Jun 17, 2007 3:19 pm    Post subject: Reply with quote Back to top

Thank you to both of you for your answers.

I've contacted Vonage and they are going to swap out the old router for the new one VT2542. However, it's not free -- it will cost me an additional $60.00

They are also giving me a $10.00 credit to ship the old router back to them and they are not going to charge me for shipping of the new router.

But hopefully this router will not lose its security settings when the power goes off.

QUESTION: Has anyone had any difficulties with the VT2542 losing the security settings if the power goes off?

Thanks again to both of you.

Blessings

jwr52
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Jun 17, 2007 3:34 pm    Post subject: Reply with quote Back to top

No issues here with the Motorola VT2542 security settings with a power interruption.
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jwr52
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Joined: Jun 16, 2007
Posts: 12

PostPosted: Sun Jun 24, 2007 11:30 pm    Post subject: Reply with quote Back to top

Hi,

Just wanted to give an update on what has happened since my last post.

As you know I received the DLink VWR router -- it was defective -- as mentioned above.

I called Support and after a looooong time talking with them on various levels --- decided to upgrade to the Motorola VT2542. So they charged my account with the difference in price and shipped the router to me.

After a long delay the router finally arrived --- however -- not one VT2542 reouter but 2. Now here's the interesting part.

The first router -- would not allow me to connect to the internet at all. After "much" time working with tech support they gave up on it as defective.

So we decided to use the second of the two they sent..... but it had an invalid MAC address. So again --- "much" time in speaking with different levels of support they decided they would send a ticket to the highest level of support to see if the MAC number could be swapped and thus it would work.

I spoke to the tech support in NJ -- and they didn't think there should be a problem. It would take about 24-48 hours. OK.

I called teck support in NJ again today -- waited 20 minutes to get through -- asked about the ticket and was told that it was dropped and marked resolved because there was a balance owing on the account.

The tech person didn't know wht the balance was for -- so I explained to him that "yes" there is a balance owing -- it is for the upgrade of the new router and Vonage will apply that balance to my credit card on the next billing cycle. All the tech support saw was a balance owing --- so they dropped the ticket Smile

Having said that --- While I was waiting on the tech support to change over the MAC number I test the second of the two routers that was sent only to find out that although this second router will allow me to go on the internet --- this router would not "save" the security configuration if the power went of and then returned again.
What would result would be that the wireless router would then reboot as an " unsecure wireless connection." This is not safe.

So -- in the end:

1. I am a new customer that is very frustrated.
2. I do not have a free router that was promised to me.
3. I have spent "HOURS" on the phone trying to resolve problems with Vonage's equipment. This mess is taking up too much of my time.
4. I'm planning on calling the Vonage office in the morning and "hopefully" speak to someone who knows what there doing to get this whole mess resolved.

Any suggestions......... ?


Frustrated
jwr52
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Mon Jun 25, 2007 3:30 am    Post subject: Reply with quote Back to top

I sent you a PM...Check your Inbox.
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jwr52
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Joined: Jun 16, 2007
Posts: 12

PostPosted: Mon Jun 25, 2007 10:15 am    Post subject: Reply with quote Back to top

Hi Darrell_G,

Got your PM.... thank you.

jwr52
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jwr52
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Joined: Jun 16, 2007
Posts: 12

PostPosted: Tue Jun 26, 2007 7:16 pm    Post subject: Reply with quote Back to top

Hi All,

Just wanted to give a final update on this thread.

Vonage has taken care of all the difficulties and has more than satisfactorily fixed all the problems -- up to this point.

Blessings
jwr52
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joeslick
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Joined: Jul 03, 2007
Posts: 16

PostPosted: Tue Jul 03, 2007 9:07 am    Post subject: Reply with quote Back to top

"But hopefully this router will not lose its security settings when the power goes off.

QUESTION: Has anyone had any difficulties with the VT2542 losing the security settings if the power goes off?

Thanks again to both of you.

Blessings

jwr52"

I have a vt2542 that sets back to defaults every reboot or power cycle.

New one on the way. I am loosing confidence in Motorola.
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