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bclemms
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Joined: Feb 26, 2007
Posts: 4

PostPosted: Wed Jun 13, 2007 1:04 pm    Post subject: And I thought Bellsouth was bad! Reply with quote Back to top

My Vonage Experience:

I signed up not because I would save money, saving $50 on a phone bill is nothing when that phone is your source of income and the only way your customers can contact you.

I have a mobile auto glass business and receive over 100 phone calls a day. Well bellsouth managed to screw my bill up every single month and even though they would apologize and credit my account it still kept me on the phone with them for about an hour a month and had me looking over a bill with a fine tooth comb. This became a hassle and Vonage was offering a phone for less money, with unlimited usage and a high quality service.

Since signing up Vonage has had several system wide failures, my phone goes straight to my voicemail without ringing for hours at a time, sometimes it gives customers a disconnect notice, call quality has been poor to aweful at times and dropped calls have become the norm. I have called customer service on several times and usually the hold time is extremely long, the customer service rep is rude or simply not helpful. They always go through a trouble shooting process that is never helpful. When I finally get fed up and ask what I need to do to cancel they will try to push the trouble shooting or simply hang up. I have tried to cancel several times and they make it as difficult as possible. I would just go through my bank to stop payment but I need this number. I could call Bellsouth and let them switch the number back over but Vonage blocks the request.

Basically the funny Vonage commercials and over promising from Vonage is costing me time and money. I spend thousands every month in advertising so customers will call me and when they decide to pick up the phone they can't get in touch with me or I am dropping calls.

Vonage, I hate you with a passion and I will be posting on numerous message boards the problems I am having. Every time a customer has trouble getting in touch with me or a call gets dropped I will telll them about the mistake I made. Friends, families and any chance I have to talk about the short comings of Vonage I will go out of my way. You know what, they can have there monthly bill, I will just resort to forwarding my calls to a bellsouth line until I can get this resolved but they can rest assured that my complaints and problems will be read by thousands of potential customers.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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