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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
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In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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marksande
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Joined: Jun 11, 2007
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PostPosted: Mon Jun 11, 2007 12:34 pm    Post subject: international calling fees misleading Reply with quote Back to top

i just wanted to share something about the "free" international calling that Vonage so proudly trumpets. this offer ONLY applies to calls made to landlines and other Vonage customers. after searching and searching i finally found a reference to this in the fine print amongst other unrelated conditions.

i'm not pissed that they charge this fee but rather that they go to great lengths to hide it. i would have never know about it until i made a call to my mother who is traveling around europe. if you are going to make an offer that has a significant condition, all i ask is that you make that condition clear.

i apologize if this topic has been presented before.

hopefully this helps someone else not make a mistake that they don't discover until they receive their bill.


Last edited by marksande on Mon Jun 11, 2007 12:59 pm; edited 1 time in total
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PhotoJim
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Joined: Mar 04, 2005
Posts: 182
Location: Regina, SK, Canada

PostPosted: Mon Jun 11, 2007 12:52 pm    Post subject: Reply with quote Back to top

Sorry to hear you got that surprise.

Europe (and most countries in the world) use a caller-pays system on mobile phones, so if you call a mobile phone in, say, the UK, you pay a lot more per minute, whether you are in London or New York. Calls to landlines in the UK are a few cents per minute but calls to mobiles can be 20, 30, or 40 cents a minute or even more because you, as the caller, are paying the cellular company for their airtime.

The way we do things in North America is actually very different from what the rest of the world does.
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marksande
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Joined: Jun 11, 2007
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PostPosted: Mon Jun 11, 2007 12:56 pm    Post subject: Reply with quote Back to top

i have no problem with them charging the fee and it makes perfect sense why they do. my problem is that Vonage makes it look like calling to europe is no big deal and free in a lot of cases.

clearly disclose the conditions and you keep customer good will because we all hate billing surprises. as it stands i am ready to dump them after 4 years of being a customer because this caps a long list of recent missteps by the company and their customer service reps.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Mon Jun 11, 2007 2:01 pm    Post subject: Reply with quote Back to top

I am not sure how much searching you had to do. It clearly states:

Free calls to Europe offer does not apply to calls to cell phone numbers or to special services numbers such as toll-free or caller-paid information services or 900 numbers, and is limited to Italy, France, Spain, UK and Ireland. Valid for Unlimited plans only.

I found this here: http://vonage.ca/features.php?feature=calls_to_europe&vc_lp_id=v_plans_all&link_id=index_flash_allplans

When I travel to Europe I have an unlocked cell phone, I buy a sim card and top it up (pay as you go here in North America). I don't have anyone call me on that because I know it is cheaper for me to call back home, about 9 Euro cents a minute from Germany to Canada!
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marksande
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PostPosted: Mon Jun 11, 2007 2:11 pm    Post subject: Reply with quote Back to top

since i am an existing customer i looked up the international calls info via their help system and it returned this page: http://www.vonage.com/intrates.php?lid=nav_intrates

without reading the very fine print at the bottom, does it look like there are any restrictions beyond having the unlimited plan?

never crossed my mind that i should look at the plan info for potential customers as a reference.

thanks for the cell phone tip, though.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon Jun 11, 2007 8:28 pm    Post subject: Reply with quote Back to top

Sorry to hear you got a suprise, I guess I was just aware of those conditions somehow.

My two cents is that Vonage could sure make it a whole lot easier for customers to know the rate to call any phone number before you actually pick up the phone and dial. Look, there are a ton of country codes, area codes, city codes, landline, cellular and for someone who doesn't make a lot of international calls, it can be just plain confusing. I say, if they can almost instantly charge my account when I hang up a call, they can give customers access to the same database to check the price for the exact number you want to dial. My thinking is they don't, because they can count on a certain number of dialing mistakes every month that add up to more money.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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