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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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hwhankins
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Joined: Jun 10, 2007
Posts: 14

PostPosted: Sun Jun 10, 2007 11:37 am    Post subject: I haven't even got the phone yet and I want to cancel Reply with quote Back to top

I ordered the wifi phone thru the Vonage website on Friday. On Saturday, before I've even received the phone, I received a voicemail from a collection agency looking for the previous holder of the number. I emailed customercare@vonage.com, explained, and asked them to change the number since the collection calls will continue.

Their response was to do it thru the website and it'll cost me $9.99. Pretty bad customer service. In fact it couldn't get much worse.

I thought I read somewhere something about cancelling accounts without penalty during the first 30 days if there are problems or you don't like the service. Now I can't find it. Has anyone else seen something like this or am I thinking of something else?

I guess the alternative is to send the phone back unopened when it arrives and dispute the charge with the credit card company. I'd like to avoid that.
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kumakuma
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Joined: Jun 07, 2007
Posts: 63

PostPosted: Sun Jun 10, 2007 11:47 am    Post subject: advise Reply with quote Back to top

well if you want to change the number without costing you anything.Just return the device within 30 days and sign up to a new account..vonage has a good service..it's just business..
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hwhankins
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Joined: Jun 10, 2007
Posts: 14

PostPosted: Sun Jun 10, 2007 11:57 am    Post subject: Reply with quote Back to top

KumaKuma, that's what I thought but I can't find where is says it can be returned in 30 days. Do you know where is says that?
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hwhankins
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Joined: Jun 10, 2007
Posts: 14

PostPosted: Sun Jun 10, 2007 12:02 pm    Post subject: Reply with quote Back to top

Never mind, I found the page. http://www.vonage.com/features.php?feature=guarantee

It seems stupid that they'd prefer to refund the order instead of just giving me a good number.

Thanks,

Hank
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orient_guy
Vonage Forum Junior
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Joined: May 27, 2007
Posts: 35

PostPosted: Thu Jun 14, 2007 6:52 am    Post subject: Reply with quote Back to top

call Vonage. an agent will be able to change your number in no time without cost. response thru email uses pre-formatted templates. agents assigned to this queue will just type in your name.
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galion
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Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Thu Jun 14, 2007 9:30 am    Post subject: Reply with quote Back to top

Hmmm. I can't stand collection agencies that have no brain. People can put down any phone number and nobody bothers to check it until they call after a bill isn't paid.

I like the idea of calling the agent. I will be extremely surprised and disappointed if Vonage doesn't help you on this situation after talking to them. But . . .

I still like my method for handling unwanted calls. Of course you may not wish to try this at home. Place a gun loaded with blanks by your phone (assuming you have no children). When the collection agency calls yell away from the phone, "I told you I didn't want any more calls for your unpaid bills." Have someone scream. Then fire the gun. Hang up. In the US you did not commit a crime, but you might get a visit from someone. It usually stops the calls. Lol

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PhotoJim
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PostPosted: Thu Jun 14, 2007 9:33 am    Post subject: Reply with quote Back to top

I had the same problem with my prepaid T-Mobile phone. I got several messages from a collection agent. (I live in Canada and this phone is my travel phone to avoid roaming charges, so I don't use it all that much.) ( simply phoned them (from my Vonage phone Smile ) and talked to a customer service rep at the collection agency. They were quite apologetic and removed me from their list, and haven't bothered me since.

They realize it happens.
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tophtml
Vonage Forum Master
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Joined: Dec 06, 2006
Posts: 174

PostPosted: Sat Jun 16, 2007 7:08 pm    Post subject: Re: I haven't even got the phone yet and I want to cancel Reply with quote Back to top

hwhankins wrote:
I ordered the wifi phone thru the Vonage website on Friday. On Saturday, before I've even received the phone, I received a voicemail from a collection agency looking for the previous holder of the number. I emailed customercare@vonage.com, explained, and asked them to change the number since the collection calls will continue.

Their response was to do it thru the website and it'll cost me $9.99. Pretty bad customer service. In fact it couldn't get much worse.

I thought I read somewhere something about cancelling accounts without penalty during the first 30 days if there are problems or you don't like the service. Now I can't find it. Has anyone else seen something like this or am I thinking of something else?

I guess the alternative is to send the phone back unopened when it arrives and dispute the charge with the credit card company. I'd like to avoid that.


That wouldn't be Redline Recovery calling from 713-423-1020 would it???

I have the CEO's personal email and home phone number if you need it.

I've been getting the same calls for years - even when I was using Verizon. I finally git tired of them and decided to call the head guy.
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