I haven't even got the phone yet and I want to cancel

Posts: 14 · Vonage Forum Associate Joined: Jun 10, 2007 Posts: 14

I ordered the wifi phone thru the Vonage website on Friday. On Saturday, before I've even received the phone, I received a voicemail from a collection agency looking for the previous holder of the number. I emailed customercare@vonage.com, explained, and asked them to change the number since the collection calls will continue.

Their response was to do it thru the website and it'll cost me $9.99. Pretty bad customer service. In fact it couldn't get much worse.

I thought I read somewhere something about cancelling accounts without penalty during the first 30 days if there are problems or you don't like the service. Now I can't find it. Has anyone else seen something like this or am I thinking of something else?

I guess the alternative is to send the phone back unopened when it arrives and dispute the charge with the credit card company. I'd like to avoid that.

Posts: 63 · Full Forum Member Joined: Jun 07, 2007 Posts: 63

well if you want to change the number without costing you anything.Just return the device within 30 days and sign up to a new account..vonage has a good service..it's just business..

Posts: 14 · Vonage Forum Associate Joined: Jun 10, 2007 Posts: 14

KumaKuma, that's what I thought but I can't find where is says it can be returned in 30 days. Do you know where is says that?

Posts: 14 · Vonage Forum Associate Joined: Jun 10, 2007 Posts: 14

Never mind, I found the page. http://www.vonage.com/features.php?feature=guarantee

It seems stupid that they'd prefer to refund the order instead of just giving me a good number.

Thanks,

Hank

Posts: 34 · Vonage Forum Junior Joined: May 27, 2007 Posts: 34

call vonage. an agent will be able to change your number in no time without cost. response thru email uses pre-formatted templates. agents assigned to this queue will just type in your name.

Posts: 233 · Posted: Thu Jun 14, 2007 9:30 am Post subject:

Hmmm. I can't stand collection agencies that have no brain. People can put down any phone number and nobody bothers to check it until they call after a bill isn't paid.

I like the idea of calling the agent. I will be extremely surprised and disappointed if Vonage doesn't help you on this situation after talking to them. But . . .

I still like my method for handling unwanted calls. Of course you may not wish to try this at home. Place a gun loaded with blanks by your phone (assuming you have no children). When the collection agency calls yell away from the phone, "I told you I didn't want any more calls for your unpaid bills." Have someone scream. Then fire the gun. Hang up. In the US you did not commit a crime, but you might get a visit from someone. It usually stops the calls. Lol

Posts: 182 · Posted: Thu Jun 14, 2007 9:33 am Post subject:

I had the same problem with my prepaid T-Mobile phone. I got several messages from a collection agent. (I live in Canada and this phone is my travel phone to avoid roaming charges, so I don't use it all that much.) ( simply phoned them (from my Vonage phone Smile

) and talked to a customer service rep at the collection agency. They were quite apologetic and removed me from their list, and haven't bothered me since.

They realize it happens.

Posts: 174 · Vonage Forum Master Joined: Dec 06, 2006 Posts: 174

hwhankins wrote:

I ordered the wifi phone thru the Vonage website on Friday. On Saturday, before I've even received the phone, I received a voicemail from a collection agency looking for the previous holder of the number. I emailed customercare@vonage.com, explained, and asked them to change the number since the collection calls will continue.

Their response was to do it thru the website and it'll cost me $9.99. Pretty bad customer service. In fact it couldn't get much worse.

I thought I read somewhere something about cancelling accounts without penalty during the first 30 days if there are problems or you don't like the service. Now I can't find it. Has anyone else seen something like this or am I thinking of something else?

I guess the alternative is to send the phone back unopened when it arrives and dispute the charge with the credit card company. I'd like to avoid that.

That wouldn't be Redline Recovery calling from 713-423-1020 would it???

I have the CEO's personal email and home phone number if you need it.

I've been getting the same calls for years - even when I was using Verizon. I finally git tired of them and decided to call the head guy.