"Incomplete data" with caller ID on some incoming

Posts: 4 · New Forum Member Joined: Mar 30, 2006 Posts: 4

I've used vonage for over a year now, never having a problem with
caller ID. But about 3 weeks ago, I started getting "incomplete data"
on about 1/3 of incoming calls. Anyone else seeing such a problem?
Nothing has changed with hardware. The incomplete data appears
on all my phones, so it is not a problem with one phone presumably.
Vonage support (by email...my time is too precious to try actually
phoning vonage customer service) has suggested a few things, none
of which has helped. Not a big problem, but it is very annoying.

Posts: 369 · Posted: Fri Jun 08, 2007 7:05 pm Post subject:

Occasionally I have had problems with caller id as well. Just the wrong date and times, never incomplete data. I'm like you, I don't think it is a big enough problem to really waste my time with. The problem has always corrected itself in the past as well. Three weeks does seem like a long time to be having the issue though. Mine usually was only a few days or so. Do the calls show up properly in your online account? What device are you using? Perhaps a recent firmware upgrade may have messed things up.

Posts: 27 · Vonage Forum Junior Joined: May 27, 2007 Posts: 27

call vonage and check if you have the latest firmware. you can also try to move the number to the other port on your device just in case it is the phone port itself not working. you can do this thru your online account:goto add-ons>>move a number. you need to powercycle your device. test the line with a single phone connected to the device (no homewiring)

Posts: 1 · New Forum Member Joined: Aug 17, 2007 Posts: 1

I too recently started having this issue. All my phones show "incomplete data" on about 1/2 of my incoming calls. Have you found any solution to this issue? My router is only 3 weeks old, so the firmware shouldn't be that out of date, but I'll try looking into that nonetheless.

Posts: 2 · New Forum Member Joined: Aug 20, 2007 Posts: 2

Kirem, I've also just started getting this issue within the last 5 days or so. About 1/4 of the time the caller ID info is displayed, and the rest of the time it always says either "No data" or "Incomplete data"

I also tried emailing Vonage and they gave me a bunch of simple suggestions that I have already tried.

If you find a solution, please let me know!

Edit: just wanted to say that I, unfortunately, have Comcast. Who is your ISP?

Posts: 3 · New Forum Member Joined: Jun 13, 2007 Posts: 3

I noticed this this weekend. I'm getting "Incomplete Data", and when calls get forwarded to my cell, there's a 01 on the beginning which breaks the phonebook feature (tying the number to a contact). I've also noticed a new voice for when my PAP2v2 can't connect to the network.

Was there a firmware upgrade that slipped through and is buggering things up?

Posts: 3 · New Forum Member Joined: Aug 21, 2007 Posts: 3

I just started getting the "incomplete data" message on about 1/2 of all calls - started a week ago - never had it before. still waiting on response from vonage. what did they recommend? anyone know how to fix?

Posts: 2 · New Forum Member Joined: Aug 20, 2007 Posts: 2

They didn't give any useful info. But seeing these posts I guess the problem isn't myself and I'll wait for Vonage to fix the problem. If I get a chance I'll call them tomorrow.

Posts: 1 · New Forum Member Joined: Aug 22, 2007 Posts: 1

I too have been having the same problems for 3-4 weeks now. Can't figure out what it is, also none of my hardware has changes. I've got a Linksys PAP2. When you guys figure something out let us know.

Posts: 3 · New Forum Member Joined: Jun 13, 2007 Posts: 3

I just recieved a forwarded call from a number which was previously "garbled" and it came through fine. I did another check and it seems that the forwarding has been fixed. I'll have to check the caller id when I get home to see if I still get "incomplete data".

Edit: Looks like the "incomplete data" issue has been corrected for me as well.