"Incomplete data" with caller ID on some incoming

Posts: 7 · New Forum Member Joined: Sep 22, 2007 Posts: 7

I haven't had an "incomplete data" since the firmware was downgraded.

Posts: 4 · New Forum Member Joined: Sep 24, 2007 Posts: 4

Dan_K wrote:

I haven't had an "incomplete data" since the firmware was downgraded.

Did Vonage downgrade the firmware automatically? Won't it automatically upgrade or did they do something to prevent the device from accepting an upgrade?

Posts: 7 · New Forum Member Joined: Sep 22, 2007 Posts: 7

I'm "in their server" so the .22 firmware won't replace it. However, once a firmware upgrade is released (beyond .22), it will be pushed out to me.

Posts: 6 · New Forum Member Joined: Sep 19, 2007 Posts: 6

As far as I have heard the newer firmware version numbers are lower than 1.00.22. Thus you shouldn't be getting "downgraded" as 1.00.22 is the base version. If you have a firmware version lower than 1.00.22 you have a newer version (Vonage told me there had been two firmware updates beyond 1.00.22... first being 1.00.16 second and current being 1.00.13). I just received my D-Link VT today and installed it. I will write back in a few days to say if it worked, which I assume it will. I wish they would've given me the option or suggestion that my firmware needed an upgrade push, but 12 pages of email, 2 phone calls (with the direct suggestion of a firmware problem), and a month later this was the solution they gave me. I'm confident the problem was caused by not receiving the firmware update.

@ mr_no_luck: The Vonage adapter should automatically download and install firmware updates at an interval set by Vonage (they told me it was every 30 minutes). However, you cannot adjust these settings because Vonage has locked the menus preventing you from doing so (I assume these settings are under the "Voice" tab that says to "contact the provider for access to this feature". If you are running version 1.00.22 you need to call Vonage from a different line (assuming your having a problem) and tell them you need them to do a push firmware update to your device since it's not updating. Good luck.

Posts: 3 · New Forum Member Joined: Jun 13, 2007 Posts: 3

Just an update from my end: I haven't been experiencing the problems I had for several weeks now. I'm not sure which firmware I am using, however.

Posts: 57 · Full Forum Member Joined: Sep 02, 2005 Posts: 57

You can find this out by using your phone. Dial #### then 150#.

Posts: 57 · Full Forum Member Joined: Sep 02, 2005 Posts: 57

Support changed my ring waveform from sinusoidal to trapezoidal.
Was told I am on the most current firmware:
PAP2 Ver.2 Firmware Version: 1.00.22

Will report back with any updates ASAP.

Posts: 40 · Full Forum Member Joined: Feb 21, 2005 Posts: 40

Ugh. So I have had this problem for several months now and just discovered this thread. What is the most effective way of getting this "fixed" / resolved?

Thanks

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

Ask tech support to change the ring pattern on your device from a "sinusoidal" ring to a "trapezoidal" ring.

Posts: 40 · Full Forum Member Joined: Feb 21, 2005 Posts: 40

sigh

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Dear ....

Thank you for choosing Vonage, the #1 rated digital phone service!

I understand you require assistance with Caller ID. I am more than happy to
assist you, so let's get started.

First, I will need you to login to your Vonage Online Account so you can review
the call logs from your account "Dashboard". You can access your online
account from https://secure.vonage.com/vonage-web/public/login.htm. Upon login,
review the call logs to find the number of the inbound call that was received
without a Caller ID name based up on the date and time the call was received.

Call Received Does Not Have a Number
If the call received does not have a number associated with it and instead is
listed as either "Unknown" or "Anonymous" it indicates that the problem
originates outside of the Vonage phone network. As a result, the name associated to
the number will not be displayed on your Caller ID.

Call Received Does Have a Number
If the call received does have a number associated with it, please follow the
instructions below:

1. Remove any splitters that may be in place and connect your telephone
directly into one of the ports located in the back of your Vonage device. If you
have multiple telephones you will only need to conduct this test using one phone.

2. Proceed with running a test by calling your number using a different phone
and checking your Caller ID while the call is coming in to see if a name is
displayed with the number. If your Caller ID displays both a name and telephone
number you may be experiencing a short in your home wiring. For more
information on home wiring, please visit http://vonage.com/help.php?category=45&nav=3.

3. If you're using a phone that supports multiple lines, please try replacing
the phone with a regular, single line phone. Plug this phone directly into one
of the phone ports located in the back of your Vonage device and call yourself
again from another phone.

If the troubleshooting steps included in this email did not provide you with a
resolution, we suggest that you call Customer Care to speak with a live
technician. Alternatively, you can reply to this email for additional assistance.
Please include specific details and results of the testing you have conducted and
we will do our best to resolve your issue through email.
If you have any questions, your Vonage team is available to assist you 24 hours
a day, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Center at http://www.vonage.com/help.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357)

Thanks again for choosing Vonage, a better phone service for less!

Sincerely,

Vonage Customer Care