"Incomplete data" with caller ID on some incoming

Posts: 3 · New Forum Member Joined: Sep 05, 2007 Posts: 3

No it has not completely fixed the problem. It did reduce down to 35-40% instead of 80%.

Very frustratiing.

Kokkos

Posts: 6 · New Forum Member Joined: Sep 19, 2007 Posts: 6

I too have had an intermittent problem with my caller ID displaying "Incomplete Data" on the newer phone and "ERROR" on the other older caller id's. I have been back and forth via email with Vonage about this issue (12 pages worth of email). It seems though that the whole time they were bouncing me around between several service reps. I did all of their suggestions (and then some). I rebooted the PAP2v2 several times, they said updated my "caller id properties" twice (requiring me to reboot again). Undid the house wiring and hooked one phone with a new wire to it and switched phones. They then told me to do a factory reset on my Belkin router because "it may have downloaded a firmware update that messed up the firewall and is blocking the Vonage adapter (not true since it didn't download any new firmware since I bought it about a year before subscribing to Vonage... plus it was set outside the firewall... and for giggles I even set up port forwarding to it. Finally they broke down and told me my device seems to be defective and they claim they will exchange it since it's still under warranty. I called Vonage with concerns since I didn't want a Motorola adapter (seen compatibility issues with Motorola and Belkin and heard of compatibility issues with Motorola and Macintosh). The service rep on phone told me I had to reply to the email to go forward with the exchange process, but I would get a new unit that is the same make and model as my old one (a lie since I looked at the order details on Vonage's website and it says I'm getting shipped a "D-Link Reconditioned VTARB"). After this lengthy conversation for my own satisfaction I asked the representative if he could give me the firmware version I was suppose to be running. He came back to the phone, told me he couldn't tell me when they issued the firmware update but the firmware version was: PT-11.4.0-R0660426-1.00.13-R060426.IMG (which I assume means version 1.00.13). Ahhhh! Now we're getting somewhere. My firmware before and after a factory reset on the PAP2 was 1.00.22. The representative told me that the adapter was suppose to check for new firmware every 30 minutes and update if there was a newer version, and that there had been two previous firmware updates since production. Before sending my request for them to exchange my adapter I tried 1 last test. I plugged the PAP2 directly to the cable modem to eliminate the Belkin router as the problem. After two hours it was still running on it's base firmware. I then factory reset it again and it still didn't update. This may be the cause for the intermittent problem with caller ID. Does anyone else have the intermittent problem too with a different adapter other than the PAP2v2? And for those who have the same problem with the PAP2v2, what firmware are you using? You can find this out by using your phone. Dial #### then 150#. The voice will read you the firmware version. Thanks!

Posts: 8 · New Forum Member Joined: Jun 30, 2007 Posts: 8

Hi.

I got the same issue and also the same firmware 1.00.22.

But still, even if the number begin to always shows on my cordless phone, I will still won't get the name of the caller (which my friend got, but using another exchange area number), which is not so cool.

In the Vonage dashbord, if you put your mouse cursor over the small blue "ID" box, you are suppose to see the number AND the name of the person calling you.

In my case, I only got the number... So, even if my cordless begins to works by downgrading the PAP2 firmware, I will not get all the benefits other Vonage users got...

I will test another time tonight. If it's not working, I will cancel the account tonight! I got other things to do that be a beta tester for vo nage!

Bell, Videotron, Rogers, Telus, all company can see the caller ID number well, and not Vonage. I was sure that the system were more mature, but it seems not the case.

Cheers,

Joel.

Posts: 6 · New Forum Member Joined: Sep 19, 2007 Posts: 6

With the 1.00.22 firmware, when it works, I can see the name of the caller and the number. When I get the "Incomplete Data" on the caller id, I can still see the caller id information on Vonage's website. If you are having a problem with name delivery and Vonage's dashboard is not displaying it either it sounds like a problem on Vonage's end, not with your PAP2. 1.00.22 has shown name+number for me for almost a year and continues to do so, except caller id info is intermittent now. Also, the lower the number of the firmware version the newer it is with Linksys. This company counts down not up with version numbers so anything lower than 1.00.22 is an upgrade not a downgrade (unless it breaks something else, then I agree it's a downgrade Wink

).

I'm not sure where your service is out of, but I have seen on the forum that this is an ongoing problem with some users in the Ontario, Canada area (specifically the 905 area). This thread can be found here, but it doesn't have any solutions as of yet:
http://www.vonage-forum.com/ftopic20487.html+delivery

Posts: 8 · New Forum Member Joined: Jun 30, 2007 Posts: 8

Well, other person in Montreal area got it fine but me, on another exchange, it does not works. Maybe old switching equipment that cannot handle the traffic well. But it's not my problem, so I will go with stable solutions instead of Vonage. Unfortunately, does all others features were great!

Good luck on your side,

Joel.

Posts: 508 · Posted: Thu Sep 20, 2007 8:28 pm Post subject:

My kids say they saw Incomplete on an incomming call yesterday, it was only ringing once and then would stop for a bit then it started up again for one ring and then off.. done this a couple times I guess, I haven't heard it myself tho...

I wonder if the 'Busy Call Return" (#5) feature is screwing up?

Posts: 7 · New Forum Member Joined: Sep 22, 2007 Posts: 7

I also have the same problem with a PAP2v2 1.00.22 and a Belkin router. Vonage will be sending me a reconditioned D-Link.

Does everyone with this problem have a Belkin router?

Posts: 6 · New Forum Member Joined: Sep 19, 2007 Posts: 6

I also have a Belkin router, however I'm almost 100% sure that it isn't the cause since it worked perfectly fine for a year. Then I disconnected the router and plugged the PAP2v2 directly into the cable modem and it still didn't update it's firmware. BTW, had a little conversation again with Vonage. They sent an email telling me that "a new adapter will be sent immediately"... and apparently "immediately" means 48 hours later since they have a 24 hour provisioning and another 24 hour wait until shipping. They finally got it out the door today and should get to me by the 26th. I'll write back as to if I still have this issue. I'm sure I won't, which is sad since I will miss my PAP2v2. I had become very familiar with it and it worked 100% with all my equipment (not to mention it looked professional compared the the D-Link's tiny yet round and bulky design). I think the only reason it's "defective" is because Vonage didn't configure it to check for firmware right and then locked us out so we can't fix it on our own. Cry

Posts: 7 · New Forum Member Joined: Sep 22, 2007 Posts: 7

I called up support again to see if a firmwide update would solve the problem. It was just too hard to believe that this issue required replacement hardware. I was downgraded to 1.00.13 firmware, and I think it solved the problem. My refurb order was cancelled. It's only been a few hours, but so far so good.

Posts: 60 · Full Forum Member Joined: Sep 02, 2005 Posts: 60

Please report back, I am currently on PAP2 Ver.2 Firmware Version: 1.00.22 and its driving me crazy with the "Incomplete Data".

They should be able to fix this easily.