Hearing Impaired - Cancelling Vonage Service

Posts: 142

Hi. I'm hearing impaired and I wanted to cancel the phone service. Do I have to go through the relay service to cancel the service? I rarely use my TTY (teletypewriter for the deaf as it works by translating from text to tone and back to text in the other end of the line) and I wouldn't need to be spending $30/month (24.99 + tax + relay service/recoverable fund), so how do I go about cancelling the service if I'm hearing impaired.

I'd rather be assumed that I'm the only one living in the apartment, since I'm the only one using the phone service, but of course I do live with my family but I'm moving out really soon after summer.

I subscribed to Voip last October, as far as I remember.

By the way, I do keep my TTY for anyone who has a TTY machine (especially for businesses), but I don't use the Voip service.

Posts: 208 · Posted: Mon Jun 04, 2007 11:03 pm Post subject:

Yes, you need to call to cancel. What I would suggest then is to have someone else (neighbor, friend) call for you then to disconnect service if they give you a hard time.

Posts: 2251 · Posted: Mon Jun 04, 2007 11:23 pm Post subject:

Hi Garyson:

I can not answer your very last question, but if you describe your situation using the form on this link, I think you will be taken care of.

http://www.vonage-forum.com/contact-support.html

Please let us know how it goes,

Dan

Posts: 142 · Posted: Mon Jun 04, 2007 11:25 pm Post subject:

Well all I want to do is to cancel my phone service, but it looks like I can only call Vonage to cancel it (through a relay service).

Thanks.

Posts: 2251 · Posted: Mon Jun 04, 2007 11:29 pm Post subject:

GraysonPeddie wrote:

Well all I want to do is to cancel my phone service, but it looks like I can only call Vonage to cancel it (through a relay service).

Thanks.

No, try the link above and do let us know how you do.

Dan

Posts: 142 · Posted: Mon Jun 04, 2007 11:41 pm Post subject:

OK. I sent an e-mail to Vonage.

Posts: 142 · Posted: Fri Jun 08, 2007 2:20 am Post subject:

Okay... Got a response...

"To cancel your account and to protect you from having another person terminate your service without your knowledge, we need to verbally verify the owner of the account. Please call our Account Management Department at 1-VONAGE-HELP (1-866-243-4357). We are here to help you Monday Friday from 9:00 AM to 8:00 PM EST."

By "verbally," maybe I presume I can't call Vonage through relay...

Hmm... Maybe someone would use the relay service to call Vonage to terminate my account...

Well, businesses these days don't trust relay services because they may think of "telemarketers" instead of "relay" and may hang up. (You can search for threads about relay scams/pranks/hang-ups here.)

I'll try and contact Vonage's Account Management Department tomorrow.

Thanks.