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ShelChgo
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 27, 2006
Posts: 81

PostPosted: Mon Jun 25, 2007 8:58 am    Post subject: Re: Please help before I return vtech dect phones! Reply with quote Back to top

joirhone wrote:
I have a wireless network (Linksys router) and just bought the vtech 6.0 4 handset set from Costco. Right now it is totally useless! Lots of interference when the phones work and the extension handsets dont even work unless they are 2 feet from the base. They keep saying "connecting" when away from base. Here is my setup -- I have the Linksys router, cable modem (ComcastDSL) and base all setup in my home office. I have tried connecting the phone into a separate ac outlet but that did nothing. SO far, these phones are dissapointing, to say the least. Any suggestions?


Pack it up and take it back to Costco. You may have a defective phone and Costco is GREAT about exchanges. My base is just 5 feet from my wireless router and there's no interference. I can also take my handset out side to the back of my building and still have a clear signal. That's 2 floors down and at least 150 feet away with several walls in between.[B]
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Remag1234
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 29, 2005
Posts: 26

PostPosted: Mon Jun 25, 2007 9:04 am    Post subject: Re: Please help before I return vtech dect phones! Reply with quote Back to top

joirhone wrote:
I have a wireless network (Linksys router) and just bought the vtech 6.0 4 handset set from Costco. Right now it is totally useless! Lots of interference when the phones work and the extension handsets dont even work unless they are 2 feet from the base. They keep saying "connecting" when away from base. Here is my setup -- I have the Linksys router, cable modem (ComcastDSL) and base all setup in my home office. I have tried connecting the phone into a separate ac outlet but that did nothing. SO far, these phones are dissapointing, to say the least. Any suggestions?


I had a similar problem. Try to get GOOD tech support,,,hahahaha.
Best advice I can give you is Bring the phone back to Costco for a refund.
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jrsshore
Full Forum Member
Full Forum Member


Joined: Dec 27, 2006
Posts: 43

PostPosted: Mon Jun 25, 2007 5:24 pm    Post subject: My two cents on V-tech Reply with quote Back to top

have had a Vtech from Vonage for a year, LOVE the thing, can go outside and thirty feet down driveway without a change in audio; furthermore no matter what happens (power outage, modem disconnect, etc) have never had to reboot/cycle the device, it just comes back on...even when going to a relatives house, I don't have to install it, just connect it to their router then plug it in and I'm on the phone
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Jacks
Vonage Forum Associate
Vonage Forum Associate


Joined: May 15, 2005
Posts: 24

PostPosted: Thu Jun 28, 2007 8:45 am    Post subject: Reply with quote Back to top

As of now that Vtech phones have production issue which we are facing often, (i.e) base is not powering up...
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Jun 28, 2007 9:20 am    Post subject: Reply with quote Back to top

ShelChgo wrote:
If you purchased a system with an answering machine, the message light will not light up for Vonage or Telco provided voicemail systems, only for the answering machine. That's one of the reasons I bought Vtech to start. They are one of the few companies that make a cordless system without an answering machine built in. The message indicator on my Vtech phones both work well with Vonage voicemail.


I have a V-Tech mi6897 that has a built-in answering machine. The device shows the voicemail indicator for EITHER the internal voice mail system or an external voicemail system. It works absolutely great with Vonage, and tells me when I have voicemail by showing the message "NEW VOICE MAIL" on the speakerphone base and all handsets until I check the voice mail. It takes a while for the message to go away after checking the voicemail (maybe about a minute or two), but I expect this is pretty normal.

I have no idea how well the internal answering machine works - it's never been turned on. But the rest of the system works exceptionally well.

I think most cordless systems, even those with built-in answering machines, are starting to recognize voicemail signal from the phone line. I can't speak for all of them, of course - my old AT&T system from only two years ago was completely incapable of it - it only recognized its own voice mails from the (also never-used) built in answering system.

My criteria for a system when I purchased the VTech:
1. Must have a good speakerphone system with a MUTE button. I live too much of my life on conference calls not to have a functional MUTE, and amazingly few speakerphones have it. Panasonic, my #1 favorite brand historically, does not put a MUTE button on their speakerphone bases...
2. Must not be 2.4GHz - Wifi network.
3. Must be able to indicate voice mail clearly.
4. Must have at least two handsets so I can stop using my home wiring (system came with three).

The VTech was actually the only system capable of meeting those needs, surprisingly enough. Plus I have a decent speakerphone on all three cordless handsets, an address book that's shared between the base and the three handsets (a BIG step up from my old AT&T system!), and an intercom that works exceptionally well. The range is pretty darned impressive, too. I live in an aluminum-sided house, and the signal cuts through the walls like they aren't there. I can use a cordless phone outside - and that's a Big Deal for me.

Moreover, it was cheap. I've never been a fan of the VTech brand, but I've had it for a couple of months now and nothing has broken (starts searching around for a block of wood to knock on, finds own head, knocks).

I'd still have preferred a Panasonic as a brand - their phones have always served me very well and I have a pretty deep brand loyalty to them, but they simply don't make a phone system I can use.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Jun 28, 2007 9:24 am    Post subject: Reply with quote Back to top

... and having said all that, I would not recommend the VTech phone system from Vonage.

Why?

Simple - don't put your eggs in one basket. If the phone system ever goes belly-up, you're toast. I'd rather have my router, my Vonage adapter, and my phone system be three separate devices. That way, if one burns out, I'm not looking at trying to find something to replace all three. Plus, I can get good-quality versions of each of the three components and swap them out at will.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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