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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed May 30, 2007 5:29 pm    Post subject: Pick your own number? Reply with quote Back to top

Another Voip provider who shall remain nameless allows you to select not only your area code, but also the specific number when you sign up. Pretty cool. I'm going to add another line for the house this week. I'm leaning toward them because they don't have that absurd disconnect fee (we're on the hook with Vonage for 2 full years, shame on them) plus if Vonage goes down we'll still have at least 1 working phone line.

For anyone who has added another line with Vonage, is there any screen further in the selection process where you can actually choose your phone number, or are we still assigned some random number from the available pool within our selected area code?
 
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed May 30, 2007 6:05 pm    Post subject: Reply with quote Back to top

Its been a while since I have signed up but I remember being able to pick a specific town or city within the area code that I chose. So I don't think that you get just some random number from the whole area code. In middle America, where area codes still cover a large amount of area, that would be absurd. If I was assigned a random number in the 402 area code, which covers almost 2/3 of Nebraska, I could have gotten a number from some little town in the middle of nowhere and had to pay long distance charges to call anywhere. Instead I was able to pick a number in my local city within that area code. However, you are not able to specify the prefix that you want in a certain area code and city, if that was your main question. So basically you pick an area code, city, and then you have a list of available numbers to pick from(if I remember correctly). Hopefully someone who has recently signed up or added a new number can confirm that.
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed May 30, 2007 10:11 pm    Post subject: Reply with quote Back to top

That's actually what I meant-- with Vonage you've always been able to pick the AC and city, but not the number (or even the prefix), as far as I know. I was wondering if that had changed recently.

At the competitor's site, you select state and area code. Then they display a list of cities and available prefixes within those cities. For example, within the 212 area code, you can select
NYC 372-xxxx
NYC 699-xxxx
NYC 731-xxxx

Once you select the prefix, then they display a list of all numbers "available" for that prefix. Bottom line is, you do get to select your actual phone number. Pretty cool.

To be clear, it would have been a no-brainer decision to stick with Vonage, had it not been for their recent outages AND their new policy of jamming you with a disconnection fee if you cancel service within the first 2 years. One year, maybe. But 2 years? They're crazy. The competitor doesn't charge any disconnect fee as long as you return the adapter. (the way Vonage used to be in the good old days, before it got too "corporate" for its own good)
 
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed May 30, 2007 10:44 pm    Post subject: Reply with quote Back to top

Yeah, that is pretty cool. If I had a choice when adding another line or virtual number, it would be nice to pick the prefix. As far as the outages, I'm not one who can really talk. I did notice a about a month to a month and a half ago that I had some issues where the service was down a couple times. However, sometimes I go 3-4 days without using my phone so maybe the problems were worse than I noticed. Is it really a two year commitment now if you add another line? I agree that is a little ridiculous. I understand they have to cover the cost of the equipment but it's only fair to give you the option to return it. Overall I can't really complain though, I've had pretty good service and relatively no problems for a year now.
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu May 31, 2007 7:59 pm    Post subject: Reply with quote Back to top

Yes, they stick you with a 2 year committment even if you're just adding a second line to an existing adapter. I've been a customer for nearly 3 years, back before they had a disconnect fee. I called customer service-- in other words, I called India (grrrr....)-- and asked whether or not the disconnect fee would apply to an existing long-term customer. The answer was Yes, because the new line is considered "new service".

As far as I'm concerned, as long as the customer returns the adapter in good condition, there should be NO disconnect fee. It amounts to nothing more than a "because we can" fee.
 
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Llama
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Joined: Feb 26, 2007
Posts: 4

PostPosted: Fri Jun 01, 2007 9:00 am    Post subject: Reply with quote Back to top

tglea wrote:
I don't think that you get just some random number from the whole area code. In middle America, where area codes still cover a large amount of area, that would be absurd.
And yet this is exactly what happened to me. When I signed up I picked a specific city and got an exchange in a city 2.5 hours away from the one I selected. I saw that MY city was finally on the selection list, I choose it, agree to the fee, THEN they display the number they selected. Sure, it's closer, but still long distance and STILL an hour away.

I call support and they tell me that they have NO local exchanges available in the city I chose, despite it being on their drop down.

Lame, lame, lame. This could all be avoided if they displayed the number/exchange being assigned PRIOR to accepting the contract/fees, but they don't.
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