"your telephone line is not provisioned for use" e

Posts: 2 · New Forum Member Joined: May 30, 2007 Posts: 2

Below are the answers to the questions suggested by Trowski (What to post when having technical trouble with Vonage....). Basically I'm losing dial tone frequently, like average once per week, and its taking me hours to figure it out. Actually, I can't conclude much. Seems there are so many variables involved, I just don't know how to isolate the problem.

1. Your location
Great Barrington, MA
2. Your ISP name and type (cable, DSL, wireless etc)
Verizon DSL
3. Upload and download speeds
Up to 3 Mbps/768 Kbps (per Verizon, and working well)
4. Modem make and model
Westell Wirespeed Model C90-36R516-01
5. Type of Vonage adapter used ie RT31P2 or PAP2
Dlink VTA-VD
6. Setup of Network ie Modem---->Vonage Adapter-->PC
Modem to Linksys router, then to sub router, then to Vonage adapter, then to telephone lines. 3 computers on network, one printer on network through HP Jet direct box.
7. Issue you are experiencing ie dropped calls, choppy audio etc
No dial tone. Frequently "your telephone line is not provisioned for use" and "network settings" errors. Sometimes I'm able to get it going, but other times, can't figure it out. Haven't really been able to isolate the problem and need help soon.
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
Speed test statistics
---------------------
Download speed: 2809664 bps
Upload speed: 729976 bps
Quality of service: 91 %
Download test type: socket
Upload test type: socket
Maximum download pause: 182 ms
Average download pause: 4 ms
Minimum round trip time to server: 41 ms
Average round trip time to server: 179 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.9 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 3.9

This will help you get the answers/resolution faster if you can post that first....

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

For starters, your Voip test results look fine. Unfortunately, that doesn't tell us much since your problem is intermittent.

Tell us more about your network. What router are you using and what is the sub router to which you refer? Exactly how do you have them networked?

What do you typically do to get things going after a failure? What works most often? When the phone goes out, do other things keep working- internet, LAN communications, priinter function?

Posts: 9 · New Forum Member Joined: Mar 16, 2007 Posts: 9

quote: 6. Setup of Network ie Modem---->Vonage Adapter-->PC
Modem to Linksys router, then to sub router, then to Vonage adapter, then to telephone lines. 3 computers on network, one printer on network through HP Jet direct box.

What are the model numbers of your routers and is there a reason you have your device plugged into the 2nd router and not the first? Is the 2nd router set for DHCP? In theory your setup can work, but with so many devices in the chain, it's hard to give you steps. I'll offer something to try.

First and easiest, can you move the ATA from the 'sub router' to the router that's plugged into the modem? See if that helps.

Otherwise you'll have to find which device is losing it's IP by doing a tracert command from the command prompt when the setup is working and saving that route, then when the ATA quits and doing the exact same tracert command and seeing the last good IP - there won't be more than a couple at that time. Do a tracert from your computer to say yahoo.com -

One of your routers is losing it's IP address hence the errors. There are many settings that can be messed up in the routers. But moving the ATA to the head of the change is easiest since it's not a router itself there aren't any settings that can be wrong in it.

Are you connected to your house wiring?

Posts: 2 · New Forum Member Joined: May 30, 2007 Posts: 2

Thanks for the replies. Last week, I independently came to the conclusion that the Vonage device would be best situated on the main router, rather than the sub-router, and so switched it.

I'm using a Westell Wirespeed Modem (model C90-36R516-01)

Then to a Linksys BEFSR41 ver.4 Etherfast Cable/DSL Router

I was using a Linksys EZXS55W ver.4 5 port 10/100 Workgroup Switch, but switched the Vonage device to the Linksys BEFSR41 Router.

There are 3 computers on the network, and I am also using an HP Jet Direct box to connect directly to a large format plotter.

At the end of last week, I had finally got the phone system working again. At the conclusion of the day, I put my computer on standby and left the office. This morning upon returning to the office, I checked the phone system for dial tone. It worked!

Then, I resumed use of the computer by logging in. Immediately, the phone system went dead and I recieved the error message "The Vonage device has no network settings". I unplugged the Vonage device, waited 5 minutes, and then plugged back in. Now, I get " the telephone line is not provisioned for use...please try the other line" and the power light is blinking, 2 times, then pause, then repeat. Internet is working fine at the computer.