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mandmski
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Joined: Apr 16, 2005
Posts: 3

PostPosted: Tue May 29, 2007 9:25 pm    Post subject: VOIP calls cause wifi router loss of signal strength Reply with quote Back to top

My ISP is Comcast (Bremerton WA), receiving broadband internet + digital cable. Supposedly there is plenty of bandwidth to support both, and the Comcast tech told me that the two signals occupy different bands in the spectrum.

I have the Vonage router connected directly to the cable modem. My wireless router is connected to a port on the Voip router.

When Voip calls are received, the wifi signal consistently drops very low or drops out altogether. The signal doesn't usually recover until the Voip call is finished. I've tried placing the wifi router ahead of the Voip router and get the same result. I also set the bandwidth saver to medium quality. No change.

It seems like this wasn't an issue until we added the digital cable service.

Any idea what's going on? Thanks for your help.

EDIT: the components are:
Motorola SB5100 cable modem
Linksys RT31P2-VD Voip router
Belkin F5D7230-4 wireless G router

Speed test results:
Download: 4,701,576 bps
Upload: 1,872,136 bps
QOS 78%
RTT: 104 ms
MaxPause: 94 ms
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue May 29, 2007 10:49 pm    Post subject: Reply with quote Back to top

Any chance you are using a 2.4Ghz cordless phone? That could most definitely cause interference with your router. Its not really a bandwidth problem. The signal strength between your router and PC have nothing to do with bandwidth from your ISP or what sevices you are getting or how much bandwidth you are using when making a Vonage call.
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mandmski
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Joined: Apr 16, 2005
Posts: 3

PostPosted: Tue May 29, 2007 11:02 pm    Post subject: Reply with quote Back to top

Yes, there's a 2.4ghz upstairs and a 900mhz downstairs.

Do I need a different wireless router?

The bandwidth thing didn't make sense to me either. Rolling Eyes
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue May 29, 2007 11:11 pm    Post subject: Reply with quote Back to top

Well I have heard stories of wireless routers and 2.4Ghz phones working well in the same environment and all of the sudden cause problems with each other. Your wireless router also operates on the 2.4Ghz frequency. The first thing I would try is using a regular corded phone and not one of the cordless ones when making a Vonage call and see if that eliminates your connection problems between your router and pc.

You didn't understand my explanation about the bandwidth or you were agreeing with me?
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mandmski
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Joined: Apr 16, 2005
Posts: 3

PostPosted: Wed May 30, 2007 12:26 am    Post subject: Reply with quote Back to top

tglea wrote:
You didn't understand my explanation about the bandwidth or you were agreeing with me?

Agreeing - a bandwidth issue didn't sound quite right to me, but I couldn't imagine what else it could be. I'll do some research on the phone/wifi interference issue.

Thanks for your help! Smile
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed May 30, 2007 4:48 am    Post subject: Reply with quote Back to top

Dump the 2.4 ghz phone and go with a 5.8 or use a corded phone.
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