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jleffing
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Joined: May 29, 2007
Posts: 3

PostPosted: Tue May 29, 2007 6:33 pm    Post subject: GE DECT 6.0 compatible with Vonage? Reply with quote Back to top

I'm a newbie here, so any guidance would be greatly appreciated. I saw the sticky note, so here goes:

--------------------------------------------------------------------------------
1. Your location: Jacksonville, FL
2. Your ISP name and type: Comcast, cable
3. Upload and download speeds: UL 370k, DL 6.3MB
4. Modem make and model : RCA dcm245r
5. Type of Vonage adapter used: Motorola VT1005V
6. Setup of Network: Modem---->Vonage Adapter--> Router--> PC
7. Issue you are experiencing: SEE BELOW
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner.

VIEW TEST RESULTS HERE:
Speed test statistics
---------------------
Download speed: 6329440 bps
Upload speed: 369696 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 22 ms
Average download pause: 2 ms
Minimum round trip time to server: 50 ms
Average round trip time to server: 144 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.6 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9

ISSUE:
--------


I bought a GE DECT 6.0 phone with two expandable handsets. When I plug the main unit into the Vonage adapter, I do get the dial tone as expected. However, as soon as I dial the last digit in the phone number (regardless of whether it's local or long distance), the Vonage adapter light begins blinking and the cable modem resets itself.

When I try calling into the number, the phone rings, BUT as soon as I pick it up to say "Hello?", the same thing happens: Vonage adapter light begins blinking, and the cable modem resets.

When I plug in my prior phone (a regular cordless non-DECT phone), it works fine. Shouldn't I be able to use my new DECT phone with no problems?

Thanks for any assistance you can provide.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue May 29, 2007 7:54 pm    Post subject: Reply with quote Back to top

That's an odd one all right. Usually Vonage works fine with just about any telephone. However, the DECT 6.0 is cordless, and that opens the door (even though it's supposed to be non-interfering with 2.4 GHz wireless). What kind of router do you have following the Vonage box?

_________________
Steve Gray
Orlando, FL
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jleffing
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Joined: May 29, 2007
Posts: 3

PostPosted: Tue May 29, 2007 9:17 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
That's an odd one all right. Usually Vonage works fine with just about any telephone. However, the DECT 6.0 is cordless, and that opens the door (even though it's supposed to be non-interfering with 2.4 GHz wireless). What kind of router do you have following the Vonage box?

Buffalo Air Station Wireless G router. I even tried removing the router from the equation, but no dice.
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jleffing
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Joined: May 29, 2007
Posts: 3

PostPosted: Wed May 30, 2007 7:27 am    Post subject: Vonage's response Reply with quote Back to top

jleffing wrote:
Steve48 wrote:
That's an odd one all right. Usually Vonage works fine with just about any telephone. However, the DECT 6.0 is cordless, and that opens the door (even though it's supposed to be non-interfering with 2.4 GHz wireless). What kind of router do you have following the Vonage box?

Buffalo Air Station Wireless G router. I even tried removing the router from the equation, but no dice.

I got this response from Vonage:

Thank you for contacting Customer Care.

We understand from your email that you are experiencing issues with our service when using the DECT(Digital Enhanced Cordless Technology) phones.

Please be updated that we do not recommend the usage of DECT phones because of the frequency issues which may have impact of the other devices in your network. You can use a regular cordless phone with 900MHz, 5.8GHz frequencies (2.4GHz not recommended) or the corded phones would be the best.

We apologize for any inconvenience may have been caused.


Folks here have been saying they have no problems with DECT phones, but Vonage doesn't support them. Odd.
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howiewifi
Vonage Forum Evangelist
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Joined: Dec 13, 2005
Posts: 330

PostPosted: Wed May 30, 2007 10:46 am    Post subject: Reply with quote Back to top

My guess here is that this has more to do with Vontage and grounding of the whole unit than it does with the DECT part of the unit. Try placing a phone to phone call on the DECT system without having the DECT unit plugged into the Vonage box (I think that most support that) and see if it messes up your system.

DECT in the USA runs at 1920MHz to 1930MHz, compared to the rest of the world where it uses 1880MHz to 1900MHz. In both cases, there should be no interference with WiFi at 2400MHz.

After that, try plugging the DECT system in somewhere else or using a better grounded outlet. For something that crashes the Vonage adapter PLUS the cable modem, electricty is more likely than RF.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Wed May 30, 2007 11:09 am    Post subject: Reply with quote Back to top

if what howiewifi is saying is correct, you could try a number of different solutions.

1. plug in the DECT phone is a different outlet circuit and use a longer phone plug to connect to your Vonage adapter.

2. plug the Vonage adapter into your home wiring (after you disconnect from the telco) and plug the DECT phone is a jack in a different room.

These are all worth a shot to see if there are any voltage issues. It does sound like a remote possibility however.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed May 30, 2007 7:03 pm    Post subject: Reply with quote Back to top

I agree. Since the modem itself is resetting, get as much distance as you can between the components of the phone and your modem.

By the way, it's normal for the phone light on the Vonage box to blink whenever a phone plugged into it is off hook. Is that the light that starts blinking, or is it another one? Also, is the phone one of those that allows you to key in the whole number before you hit an "execute" button? I'm just guessing here, but it's possible that nothing at all is going on with the Vonage box. Rather, the phone is "on hook" and not transmitting any RF until you finish dialing a number. Then it goes "off hook", the Vonage box flashes (as it's supposed to), and the phone starts transmitting. The RF upsets the modem and ....

_________________
Steve Gray
Orlando, FL
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