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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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planner
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Joined: May 27, 2007
Posts: 4

PostPosted: Sun May 27, 2007 10:13 pm    Post subject: One Way Audio on almost every call for months!!! Reply with quote Back to top

i am so fed up with this service, I thouh it might get beter but hasn't. Every other call will have one way audio, where I can't hear the caller or they can't hear me. I've tried a port through on my router. My router is 3 ft above my pap unit and phone too! Anyone have any luck with a similar problem? Here's my stats:

1. Wyandotte, MI
2. Wyandotte Municipal Cable Modem Service
3. 148 kbps (d/l), 492 kbps (u/l)
4. SURFboard SB3100 Cable Modem
5. PAP2
6. Cable Modem->LINKSYS (WRT54g) Router-> PAP2 -> Uniden Powermax 2.4GHz Phone
7. Choppy, one-way audio
8. Speed test statistics
---------------------
Download speed: 148920 bps
Upload speed: 492128 bps
Quality of service: 34 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1313 ms
Average download pause: 94 ms
Minimum round trip time to server: 34 ms
Average round trip time to server: 37 ms

Voip test statistics
--------------------
Jitter: you --> server: 77.0 ms
Jitter: server --> you: 8.8 ms
Packet loss: you --> server: 92.7 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.5 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 2.9
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planner
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Joined: May 27, 2007
Posts: 4

PostPosted: Sun May 27, 2007 10:31 pm    Post subject: Reply with quote Back to top

I reran the test which seems better now!


Speed test statistics
---------------------
Download speed: 4693744 bps
Upload speed: 491784 bps
Quality of service: 88 %
Download test type: socket
Upload test type: socket
Maximum download pause: 107 ms
Average download pause: 3 ms
Minimum round trip time to server: 30 ms
Average round trip time to server: 242 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.9 ms
Jitter: server --> you: 8.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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xcrunxc
Vonage Forum Evangelist
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Mon May 28, 2007 6:26 am    Post subject: Reply with quote Back to top

There are quite a few things I notice here right off the bat that need to be corrected. First, your cable modem, the SB3100, is DOCSIS 1.0. Vonage requires a DOCSIS 1.1 modem and recommends a 2.0 for their service to work properly. DOCSIS 1.0 is infamous for not being able to handle a large amount of streaming traffic, such as a Vonage phone call. It can only handle so much traffic passing through it simultaneously before it basically becomes a bottleneck for your network, causing all sorts of problems for a Voip service. If I were you, the very first thing I would do is replace this modem with a DOCSIS 2.0. If you want to stay with a Motorola get a SB5100 or 5101.

Secondly, the huge variation in your test results between the first and second testing shows that there is a major problem with your connection or network. Now, this also could be stemming from the older modem, but just in case I would recommend doing the following to rule out the router as a partial cause. Power down the modem and a computer. Plug the computer directly into the cable modem and bring them both back up. Run the speed test a few more times. If the speed test results are still fluctuating then you know its not the router that is the cause of the issue.

Once you have replaced the modem, re-run all of your tests and verify that everything looks ok. If the results are still bad there could also be a problem with the signal strength from your cable provider to your modem. Make sure the cable modem is on the first splitter after the drop into your house and that nothing else is drawing off of the tap on that splitter. If it is, then time to contact your cable provider/ISP and have them troubleshoot your connection with you.

Finally, your cordless phone are 2.4Ghz and wireless routers also broadcast at 2.4Ghz so make sure that the base station for your cordless phone is sufficiently far away from the wireless router. Also, change the wireless channel on your router to 1 or 11 to decrease the chances of the two signals interfering. Also, this is not an issue with the service Vonage is providing you, it is an issue with your internet service provider so you should be "fed up" with them, not Vonage. If I were getting those kind of results with my ISP I would be on the phone with them in a second.
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planner
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Joined: May 27, 2007
Posts: 4

PostPosted: Mon May 28, 2007 11:19 am    Post subject: Reply with quote Back to top

Thanks for your help xcrunxc!

I will try your suggestions.

Since my modem was supplied by my cable provider (the installer, even said it was ancient, but also said it doesn't really matter), what do you think are the chances that they'd provide a new one for me?

Also, I do not utilize the wireless option on my router (no laptop as of yet). Since I do not utilize it, would it still interfere with the phone? If so, would it be better to invest in a new phone and if so, what type of phone works best?
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Mon May 28, 2007 2:01 pm    Post subject: Reply with quote Back to top

The installer was definitely wrong when he told you the cable modem didn't matter. As xcrunxc stated, Vonage service works best with modems that are either DOCSIS 1.1 or 2.0. Your cable provider may charge a rental fee "if" they provide you with a new one.

If the wireless is disabled on your router, there should not be any interference with your 2.4GHz phone. When you do enable the wireless on your router, you may experience some interference depending on if the base unit of the phone is in to close proximity of the router. I use to use a 2.4GHz phone with my wireless router enabled and I only experienced interference when I first took the phone off the hook, after that, no more interference. If you are going to purchase a new phone, make sure it's a 5.8GHz phone.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon May 28, 2007 6:00 pm    Post subject: Reply with quote Back to top

I think that xcrunxc has hit it right on the head with your problems. The first test result that you posted is beyond bad. The second is ok but not the greatest. I think you will find that ultimately Vonage is not the problem and most likely the problem lies with your ISP or perhaps your cable wiring or your network. I think if you follow his advice and get your internet connection working and stable, you will find that Vonage works great. Good Luck to you.
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eolson
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Joined: Jun 03, 2007
Posts: 1

PostPosted: Sun Jun 03, 2007 11:47 am    Post subject: Turning off WRTP54G wireless solved slow calls Reply with quote Back to top

I had unreliable service in May. Linksys WRTP54G and SB4100. Uniden 5.8Ghz. Turning off my out-of-the-box unsecured wireless network "linksys" made things better. I suspect interference with my neighbors. I have since re-enabled wireless in a secure way and all's well.
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planner
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Joined: May 27, 2007
Posts: 4

PostPosted: Mon Jun 04, 2007 10:28 am    Post subject: Reply with quote Back to top

Well I have had the line replaced to my house and switched out my modem for SB 5120.

I ran the Voip test again:

Speed test statistics
---------------------
Download speed: 4734112 bps
Upload speed: 490920 bps
Quality of service: 92 %
Download test type: socket
Upload test type: socket
Maximum download pause: 132 ms
Average download pause: 3 ms
Minimum round trip time to server: 25 ms
Average round trip time to server: 26 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.4 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9


It seems to have addressed packet loss & Average round trip time to server. MY MOS score hasn't changed that much though?

I'll report back after I have had some phone conversations.
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su_A_ve
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Joined: Nov 27, 2006
Posts: 56

PostPosted: Mon Jun 04, 2007 11:00 am    Post subject: Reply with quote Back to top

If you look at your initial numbers, you had just about 145K for d/l whereas you have over 400K for u/l - That was totally out of whack, specially if you would have cable, which should be at least 10X more for d/l than u/l. Also, note QoS was totally off !

Your later numbers are much better, and you show now more 'normal' numbers...

The old modem was to blame, not only for Vonage, but for internet itself.

Also, having an open unsecure wireless, invites your neighbors to use your bandwidth...

My .02...
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