Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
randbot
New Forum Member
New Forum Member


Joined: Aug 24, 2005
Posts: 6

PostPosted: Sat May 26, 2007 8:42 am    Post subject: Random Amounts of Static and Undependable Service Reply with quote Back to top

Had Vonage for over a year. Starting a few months ago, the amount of static on the line has become intolerable. Not every call mind you -- every time you turn on the phone, the amount varies. When making a call, I find myself turning the phone off and on until I get a static-free tone. Of course, this doesn't work when someone's calling us.

Additionally, the service can be inconstant -- sometimes calls will bypass our phone altogether and ring directly to my cellphone (which is where I have our service forwarded). Last night, my wife was taking a very important call when there was some clicking and then the line went dead!

A couple calls to VONAGE-HELP (in which they "made some adjustments," put me on hold for 10 minutes and then asked if it was any better) and an upgrade to my cable modem have helped a little, but not enough. If anyone can give me some advice, I would greatly appreciate it -- my wife is really fed up with the inconstancy of our service, and I feel bad because I really pushed the switch in the first place.

Stats:
1. South Hadley, MA, USA
2. Comcast Cable
4. Motorola SB5100 modem
5. Linksys RTP300
6. Modem --> Linksys BEFW11S4 --> RTP300 --> Home Wiring
(I know, not ideal, but it worked fine up until a few months ago, and when I tried to reverse the two routers it fubared my network. As for the home wiring, I tried plugging a phone directly into the RTP300 and it still seemed staticy, but I would try it again if you think it will help)

Speedtest:


Worst of three Voip tests I ran:

Speed test statistics
---------------------
Download speed: 6289560 bps
Upload speed: 2516200 bps
Quality of service: 89 %
Download test type: socket
Upload test type: socket
Maximum download pause: 74 ms
Average download pause: 2 ms
Minimum round trip time to server: 27 ms
Average round trip time to server: 29 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.5 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 42
Estimated MOS score: 4.0
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sat May 26, 2007 10:49 am    Post subject: Reply with quote Back to top

First off, make sure each power adapter is plugged into it's matching device...If one of the power adapters is mismatched, it can cause a humming or buzzing noise on your line.

If the power adapters are correctly matched with each device and the static persists, try moving your line to phone port 2....maybe your phone port 1 is going bad. You can do this by logging in to your web account and clicking on the "Add-ons" tab. Once you have completed moving the line to phone port 2, phone port 2 will be illuminated on your adapter. Plug a phone directly into phone port 2 and test it for static.
View user's profile Send private message
randbot
New Forum Member
New Forum Member


Joined: Aug 24, 2005
Posts: 6

PostPosted: Sat May 26, 2007 11:53 am    Post subject: Reply with quote Back to top

Thanks for the response -- adapters seem to be plugged into the correct devices (thank goodness the RTP300 adapter is tagged -- otherwise, how would I tell?)

The first time I called Vonage a month ago, the guy switched me to Port 2, and it seemed to help a little. Then it got worse again, I called Vonage back this past week, and THAT guy switched it back to Port 1 (without telling me, I might add). Have only been having the really bad dropped-calls problem since switching back to Port 1, though, so maybe Port 2 will at least help with that. I just switched it back to Port 2 and we'll see what happens.
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat May 26, 2007 1:39 pm    Post subject: Reply with quote Back to top

Are your phones 2.4Ghz? If I am to close to my wireless router with my phone, I get bad static and clicking noises. Also, I have heard stories of 2.4Ghz phones working with no problems in the proximity of a wireless router for some time and then all of the sudden people have issues. You said you plugged a phone directly into your Vonage device and it didn't seem to help. Was it a regular corded phone you tried or a cordless? Also, when you originally set up your Vonage to work throughout your existing home wiring did you disconnect the incoming line from the Telco? If no, it is possible that for some reason now that line could have voltage on it again and that would cause all sorts of issues.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat May 26, 2007 4:57 pm    Post subject: Reply with quote Back to top

Randbot, if you check out the cordless phone/wireless router issue and it turns out not to be the problem, then I think that it would be helpful to check the home wiring issue again. Plug your RTP300 directly into your modem and a phone directly into the RTP300. Run it that way for awhile and see how it works.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
DaveBusa
Vonage Forum Associate
Vonage Forum Associate


Joined: May 17, 2005
Posts: 10

PostPosted: Sat May 26, 2007 8:32 pm    Post subject: Possible RTP300 static failure Reply with quote Back to top

I had exactly the same problem with my RTP300, great for two years then static!!

Calls to Vonage never fixed the static problem so I asked for a new router and was told that this can not be done, go buy a new one at a store and activate it.

So I figured I might as well get a new free router from another Voip service provider which I had now used for a couple of months and no static problems!!! Same house phones and wiring, same broadband and service provider.

When I called Vonage to "Cancel all phone numbers" I was told I could get a free replacement Vonage router sent overnight. I still cancelled but apparently this is a way to get a replacement router!
View user's profile Send private message
randbot
New Forum Member
New Forum Member


Joined: Aug 24, 2005
Posts: 6

PostPosted: Sat May 26, 2007 10:20 pm    Post subject: Reply with quote Back to top

tglea: Two of my phones are 2.4Ghz, but one is 900Mhz and the static occurs on all of them (maybe even worse on the 900Mhz because it's an older/cheaper phone). The static also occurs all over the house, not just in the room with the wireless router. I tried both a corded and a cordless phone directly into the RTP300 (although the corded phone is an old cheapie, but I didn't want to go buy a new corded phone just for this test) and still had static.

And yes, I disconnected the telco wire when I set up my home wiring.

Steve: I will give that a try for a day or so. May take me a little while to get around to it because that setup will be so inconvenient. Plus, I remember trying to swap the BEFW11S4 and the RTP300 when I first got it, but I absolutely couldn't figure out how to keep my network working. Is there a howto somewhere?

DaveBusa: Thanks for the comment -- I might have to try that in order to get a new Vonage device!

Another question: would it be worth my while to go buy a PAP in order to avoid the router issues? or to upgrade my main router (to, for example, the WRT54G)?
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat May 26, 2007 11:02 pm    Post subject: Reply with quote Back to top

It sounds like your problem could very well be a device gone bad. I would give Steve48's suggestion a try and see if that solves anything. Here is a link from the Vonage site on how to place your device in front of an existing router, although I don't know how much help it will provide. http://www.vonage.com/help.php?article=1154&category=3&nav=3 If you continue to have problems with your RTP300 plugged directly into your modem and only one phone plugged directly into that, then it would seem the only answer is your RTP300 is bad. Since you already have a router that seems to function well for you, I would suggest buying just a PAP or VTA. I have read a lot of posts where people suggest that the Vonage routers don't function very well. Although I don't know from experience because I use a VTA behind my Dlink router. So spending the money for the WRT54G may not be the best choice since you already have a wireless router. Keep us updated. Smile
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun May 27, 2007 7:27 pm    Post subject: Reply with quote Back to top

randbot wrote:
Steve: I will give that a try for a day or so. May take me a little while to get around to it because that setup will be so inconvenient. Plus, I remember trying to swap the BEFW11S4 and the RTP300 when I first got it, but I absolutely couldn't figure out how to keep my network working. Is there a howto somewhere?


I would recommend removing the BEFW11S4 completely for at least a brief test. For advice on networking issues with multiple routers, try Nate Hoy's notes here: http://vonage.nmhoy.net/ .

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
orient_guy
Vonage Forum Junior
Vonage Forum Junior


Joined: May 27, 2007
Posts: 35

PostPosted: Sun May 27, 2007 11:14 pm    Post subject: Reply with quote Back to top

call Vonage and check with them if your device has the latest firmware. if not, have it upgraded. this somehow resolves the static audio on the line.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Damonknife
New Today 0
Yesterday 9
Total 99035

Who Is On Site
Visitors 107
Members 1
Total 108


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.78 Seconds and 388 Pages In The Last 60 Seconds
The Vonage VoIP Forum