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Had a call from a
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HildBeft Posted:
You can recollect
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The devices are
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Hi these are most
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brillo
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PostPosted: Fri May 25, 2007 9:17 am    Post subject: Problems with Windstream customers? Reply with quote Back to top

Vonage has been solid for me for the past year. However, there is one caller who I constantly have issues with. I get through to this line perhaps 50 percent of the time (oftentimes, the phone rings just once with no answer). When I am lucky enough to get through to this line, the receiver hears me on a delay of 2-3 seconds. It's a mess.

I have looked on the forums over the past week, looking for answers, but have yet to find one. The caller told me he had service through Windstream, and I thought this might at the core of the issue. After doing some research online, I think we might be onto something. Can anyone provide some expertise? Again, this is the only phone call I make via Vonage that gives me trouble.
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tglea
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PostPosted: Fri May 25, 2007 11:56 am    Post subject: Reply with quote Back to top

You could very well be on to something. There is another thread that was just started yesterday with essentially the same problem. http://www.vonage-forum.com/ftopic19684.html That poster has described the same delay problem only when calling one cutsomer who happens to use Windstream. Perhaps you could post there and combine this into one thread so that you both can see any advice in the same place.
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mundy5
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PostPosted: Fri May 25, 2007 12:20 pm    Post subject: Reply with quote Back to top

I've read the other post and it appears to be a perplexing problem. Windstream appears to be an ordinary telecommunications company that does phone, dsl, and digital tv. So my assumption is that their phone lines are not your typical AT&T type phone line. They might be using Voip which would then explain any delays in communications.

Why don't you call them up and ask them? That would be the only explanation I can think of right now. I believe increasing the call quality as the other poster said will do no good. It would only increase the delay as it would increase the amount of data that needs to be transmitted which would only cause more delay.

If it is indeed windstream that is using Voip, then the problem lies there since you report that all other calls are working fine. This tells me that it's not a Vonage problem.

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tglea
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PostPosted: Fri May 25, 2007 4:52 pm    Post subject: Reply with quote Back to top

mundy5 wrote:
They might be using Voip which would then explain any delays in communications.

Your post had me doing some thinking about some call problems that I have sometimes. I have two people that I call quite frequently and I always seem to have problems when talking with them. Either I have a hard time hearing them or they complain that I am breaking up. Here is the interesting fact, at least for me, they both use Cox Voip service. Sometimes when I finish a bad conversation with one of those people, I call a friend with a different provider immediately afterwards. He always tells me that it sounds great and I have no problems on my end either. So at least from my experience, your comment sounds very true. I wonder why that is though? I would think that if I am calling another Voip number that the quality would be better since there is no routing to the POTS network involved.
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Steve48
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PostPosted: Fri May 25, 2007 8:28 pm    Post subject: Reply with quote Back to top

It would be interesting to try calling all of these "problem contacts" with non-Vonage phones to see if the situation is any different then.

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Igi
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PostPosted: Sat May 26, 2007 4:56 am    Post subject: Reply with quote Back to top

Don't assume that because the other subscriber is on Voip, there is no PSTN connection involved!
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Diggert
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PostPosted: Wed Jun 06, 2007 8:15 pm    Post subject: More windstream info ... Reply with quote Back to top

Hello all. I am so glad I found this thread. I am located outside Charlotte NC in Matthews NC. This little area near Charlotte was serviced by Alltel (now Windstream), not Bell South as is Charlotte. About 2 years ago, I switched to Vonage. No complaints, I love it.

But in recent weeks, here are the symptoms. When calling a Windstream customer's phone number we are experiencing the same delay, choppy audio, etc. that others are mentioning.

However, the connection to those numbers is bad mostly when outbound from Vonage. Inbound calls from those numbers are much better.

Now here is a strange symptom, the problem seems to exist even if a former Alltel customer has switched to an internet Voip service, for example Time Warner digital phone.

So far, in recent weeks we are experiencing severe problems calling anyone who was Alltel in Matthews NC, Stallings NC, Indian Trail NC, Mooresville NC, etc. Problems include sometimes the ringing tone stopping after 1 ring or sometimes not happening at all.

I have been working with Vonage on this now for well over a week and as far as I know, they have not figured this one out yet. Tried different calls to suspect numbers tonight and they seemed to be working ok. The guy I have been talking to at Vonage is going to try to find out if their engineers are on to something.

Thanks for reading.
Diggert
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mjstraw
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PostPosted: Thu Jun 07, 2007 7:32 am    Post subject: Reply with quote Back to top

Igi wrote:
Don't assume that because the other subscriber is on Voip, there is no PSTN connection involved!


I was just about to make the same point. Call could go thru Vonage PSTN gateway, across the PSTN then out thru a gateway to the other user.

Although in this case I believe the Windstream customer is on the PSTN.

Mark
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