Help with voicemail!

Guest

Hi, has anyone else experienced an issue with receiving the broekn dial tone and message indicator light with voicemail?
I know I have voicemail, but I do not get the broekn dial tone or message waiting indicator light and would love to know why.
The 4 standard ports are forwarded properly on my linksys router, however, since i do not get the broekn dial-tone, I do not believe the problem is with the telephone or ata itself. I coud be wrong.
Any help would be appreciated.

Also, one for the brainiacs.
I have a friend in my area code who tries to call my Vonage number and receives a message stating the number is not in service. Everyone else i know, and i have tested it from my area code to all the way across the country, can get through to my phone. She has standard, everyday service from Verizon, nothing special about it or blocked on it. Also, I can call her with no problems, and she calls me back using the caller ID function of her phone, and its still the same issue. She gets "phone number not in service" message.
Interesting? I think so!

Guest

BROKEN. Geez, I cant believe I spelled that wrong twice in the previous post! Lol

Posts: 2252 · Posted: Mon Jul 14, 2003 11:33 pm Post subject:

Hi mdr5:

Issue number one: Report it to Vonage. It should be a quick fix on the shutter tone. The message waiting light may be a different issue. But the shutter tone should work, with no problems.

Issue number two: Report it to Vonage. With as much detail as you can; call from number, time, date... Vonage can work with their carriers to have this issue corrected, but they will need details. FYI, the cause of this issue is: Vonage is using very new local exchanges, those exchanges are so new, not all Telco’s have them loaded in all local switches. This is an un-common and short term problem that is out of Vonage’s control when they release new area codes.

Guest

Thanks dc.. any objections to copy/pasting your suggestion on my first problem in an updated email to tech support? I tried for a while to get them tonight but waited for over 1/2 hour (got through in about 15 min my first call to them)
Thanks again! And I will report the second problem with as much details as possible for Vonage.

mdr

Posts: 2252 · Posted: Mon Jul 14, 2003 11:52 pm Post subject:

No objection at all. Copy the link itself.

I have seen the Vonage CS operation personally and it is top notch.

Ingrid and her team are doing a great job these days. They always did in the past, but were buried by the massive growth.

I think you will find them to be very responsive to your issues.

Please repost the outcome.

Good luck.

Guest

Well, so far I would say a total of an hour and fifteen minutes of "on hold" time total waiting to talk to a tech, and they seem to not have a clue. They said they will put the request into their network group (I guess tier 3?) to see what they can do about it. Ill probably end up with a new ATA.

Well. Im going to be honest. So far Im not really impressed with Vonage. Its only $~20 less then my comparible home service from Verizon, and the cons may be outweighing the pros here for me.

The no name caller ID is sort of annoying, even if they get my VM stutter tone working properly it does not activate or support the message waiting indictator light that is built in to most phones these days, and tech support just takes too darn long to get through. Ive paid my dues on a help desk, and I would say 15 minutes is relatively a long wait. Ive had to wait over 1/2 hour twice, and once over 15 minutes to get through to Vonage.

However.... for business purposes Im sure this system is fantastic, I have no problem with its voice quality at all.

I have 13 days left for them to make a believer out of me. I'll wait til the last day to decide.

Guest

Also, the problem with my friend not being able to call me because her CO ir whatever it is is not on VOnages system makes me nervous. If/when I switch over my entire house to Vonage, who else will not be able to call me? ANd how many people would I never know about? Know what I mean?
Anyhoo. Last post on the subject until I hear more results from Vontage's network support people.
As I said, GREAT system, a few bugs here and there. Most people could live with the bugs, but for standard residential service, it may have a bit more to go to replace the big companies. We'll see!