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sgrayban
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Joined: May 23, 2007
Posts: 13
Location: The Great USA

PostPosted: Wed May 23, 2007 9:16 am    Post subject: High call volume - ALWAYS from vonage line Reply with quote Back to top

When ever I call from my Vonage line I can never get through, ever. Even if I call at 2 am in the morning. I waited on my phone this morning for for 1 hour without getting through.

So I decided to call from my land line and my call went right through without that recorded message saying I will have to wait because of a "High call volume", hmmmmmm makes you wonder right ?

I really dislike the fact that Vonage has gotten so cheap that they out sourced to India. These people can't even speak English correctly and I have to constantly ask them to repeat what they said.

Getting back to the "High call volume" I asked the Indian on the other end why Vonage customers are put on endless holds and in really high cues she/he gave me a nice run-around on that. I told her that lying to customers is really bad business and putting the customers on "endless holds" makes us want to leave.

So I am wondering just how many other customers have had the same issue. I believe that Vonage is doing this on purpose since they got our money and now they are working on the next prey.

But really Vonage...... out sourcing to a country that can't even speak proper English? Really sad ya know. Technical support is just as bad too.
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noct
Vonage Forum Master
Vonage Forum Master


Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Wed May 23, 2007 9:51 am    Post subject: Reply with quote Back to top

I called them yesterday because *67 wasn't working and I connected to Technical Support level 1 in about 5 minutes, then was transferred to level 2 where it was answered immediately after the call transferred.

Shrug, no issues here. Are you calling 1-Vonage-Help or are you calling some other number?
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sgrayban
Vonage Forum Associate
Vonage Forum Associate


Joined: May 23, 2007
Posts: 13
Location: The Great USA

PostPosted: Wed May 23, 2007 11:18 am    Post subject: Reply with quote Back to top

I called 866-243-4357 which is suppose to be there help number.

I tried calling for 3 days and the "high call number" recording was always there. So I called from my regular landline and got through right away.

I did ask the poorly English speaking tech person that why it was doing that and finally she admitted that they place current customers in a higher cue then ones calling from a regular line. I told her that was unfair and she replied..... thats our policy so that is why I was asking here if anyone else was experiencing this.
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kandycain
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Joined: May 23, 2007
Posts: 6

PostPosted: Wed May 23, 2007 8:27 pm    Post subject: Re: High call volume - ALWAYS from vonage line Reply with quote Back to top

sgrayban wrote:
Even if I call at 2 am in the morning. I waited on my phone this morning for for 1 hour without getting through.


I just started with Vonage, and the call went through quickly to sign up. Then they sent me the wrong equipment, and I called at several times of day for a total of 7.5 HOURS. i'd put it on hold and then watch a movie or something, so i wasn't Holding actively the whole time, but still!

I finally just called and went to the cancel service option telling them to fix it or cancel my service, it was bull. from there I was on hold less than 10 minutes.
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sgrayban
Vonage Forum Associate
Vonage Forum Associate


Joined: May 23, 2007
Posts: 13
Location: The Great USA

PostPosted: Wed May 23, 2007 9:29 pm    Post subject: Reply with quote Back to top

Go figure -- they sent me the wrong bloody router too -- took me over a 2 weeks to get the right one.
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kandycain
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Joined: May 23, 2007
Posts: 6

PostPosted: Wed May 23, 2007 10:12 pm    Post subject: Reply with quote Back to top

Now i'm apparently going to get a "Linksys Reconditioned RT31P2RB Device " which isn't what i wanted either. i wanted the New one. whatever. if it works well, is free, and is wireless, i don't really care. my husband likes linksys, and he doesn't know anything about the other so he's happy. or at least he is as long as it shows up and Works.
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