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PFMay
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Joined: May 22, 2007
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PostPosted: Tue May 22, 2007 3:58 pm    Post subject: periodically losing dialtone with FIOS Reply with quote Back to top

My Vonage phone service has worked perfectly from the day of my FIOS installation except that every three or four days, I loose my dial tone, i.e., the telephone goes dead. I can restore normal service by turning off then on first the Verizon router (an Actiontec M142WR, first in line) and then my Vonage router(a Linksys RT31P2, second in line).

My internet connection (through a Netgear WGR614v4 router connected independently to the Actiontec) remains good throughout the phone service outage as does my FIOS TV service

I have no idea what is causing this problem, but my wife is threatening to switch to Verizon phone service as a result of it. If anyone can help me with the problem or give me a link to a previous discussion of it, I'd appreciate it very much.
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Darrell_G
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PostPosted: Tue May 22, 2007 9:24 pm    Post subject: Reply with quote Back to top

Being that your internet connection stays constant when you lose the dial tone every third or fourth day, I would suspect the Linksys RT31P2 is the problem. The next time it goes out, try rebooting only the RT31P2. How long have you had the RT31P2? Did you have another ISP prior to Fios? If so, did you ever experience this issue with losing the dial tone?
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PFMay
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PostPosted: Wed May 23, 2007 8:08 am    Post subject: Reply with quote Back to top

Yes, i had Comcast previously. No trouble with them. Sometimes rebooting the Linksys router alone has worked; sometimes not

i've heard rumors that Verizon periodiicallly changes the IP address of the Actiontec and that the Linksys can't keep up, but whether this is true, what it means, and what i should do about it, is unclear.
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Darrell_G
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PostPosted: Wed May 23, 2007 9:15 am    Post subject: Reply with quote Back to top

Have you tried putting the RT31P2 behind the Netgear router? Can you put the Netgear router behind the Actiontec M142WR then followed by the RT31P2?
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