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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
Author Message
rbarthle17
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Joined: Jan 19, 2005
Posts: 44

PostPosted: Mon May 21, 2007 11:47 pm    Post subject: Calls to DirecTV stopped working for me on 5/1 Reply with quote Back to top

I have had a Series2 HR 10-250 DirecTivo for 6 months now. My calls were working without fail through my Vonage line until May 1. Since then, all I get are "Could not connect" errors.

I have plugged in a phone to the line that goes to the DVR, the dial tone comes up just fine. I have to use a Belkin wireless adapter to make the connection from the basement to where the Vonage router is located. My house is not wired for Vonage, I use a cordless phone system with 2 handsets.

The point here is that nothing has changed and suddenly nothing has worked. I spent an hour on teh phone with DirecTV and we tried everything. They are ready to recommend that I get a replacement unit, but before that is there any reason anyone can think of why it would suddenly stop working?

My settings are:
dial prefix ,,*99,,12122773895
call waiting ,*70
tone
off
off

Thoughts? Might it be the modem on the unit has gone bad, or could this be a Vonage issue?

_________________
--
ISP and location: Cox Cable in Fairfax County, VA
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bcstarz
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Joined: May 22, 2007
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PostPosted: Tue May 22, 2007 11:10 pm    Post subject: Directv with Tivo calls stopped working May 8 Reply with quote Back to top

My receiver was also working just fine for the past 2 years. The last call that it logged was May 8, 2007. Now I am getting messages that it is not able to make a call. Not sure what happened there, but somebody changed something - and it wasn't me.

I have tried several suggestions from various forums to get the calls working again with no success. Hope I can find something soon.

Bryan
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rbarthle17
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Posts: 44

PostPosted: Wed May 23, 2007 1:22 pm    Post subject: Reply with quote Back to top

Well I am giving up on this HR 10-250, I am going to the new HD DVR. The only thing DirecTV can do is replace the unit, and if I am going to do that I'll get the upgrade and hope all the issues have been worked out.

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ISP and location: Cox Cable in Fairfax County, VA
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scotzman
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Joined: Jun 19, 2007
Posts: 4

PostPosted: Tue Jun 19, 2007 7:41 pm    Post subject: DTV Problem... Reply with quote Back to top

Just got off the phone with DTV... what a disaster. I ended up calling Vonage first and they passed the buck to DTV...

My first call to tech support was somewhat helpful. The guy told me to try this:

1-212-277-3895
none
*99,,*79,,#034 (could also try #019)
tone
off
off

This of course did not work and since I was calling tech support on my phone, I had to call back if there was a problem. My second call after many failed attempts (the error was always "could not connect") was ridiculous. The guy had no idea what I was talking about and ended up transferring me to integrated billing... why? I have no idea. This guy ended up acting like he could help and eventually sat there silent then said "Ummm, CLICK!" He hung up!

The third attempt again found me speaking to some clueless guy. He continued to ask me if I had the phone plugged in... duh, I never thought of that! I explained to him that my box would not dial out on my Vonage phone line. He suggested a new box. I informed him that my box was still able to dial out on my land line (which I waited to disconnect just in case this happened). So he suggested that I just use the land line... how brilliant. I informed him that I would be turning that off in favor of Vonage. He did not even share the information that I got from the first guy and when I told him about it he acted like he knew about it. I asked to be moved up to a higher tech person and he said, "This is as high as it goes, level 2 is the highest level." He said that the problem was with Vonage.

Let me say this, when I pick up my phone and dial *99 then *79 a voice came on and said, "Do Not Disturb has been disabled on this phone." But the dial tone doesn't come back after that... seems like a problem to me. I also tried *99 then *70 then #034, which again has a message that says that number is not something or other. Trying #019 does the same thing...

So it's back to Vonage again... unless someone has found something out.
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HillBoy
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Joined: Jun 21, 2007
Posts: 3

PostPosted: Thu Jun 21, 2007 3:00 pm    Post subject: Tivo Dial Out With Vonage Reply with quote Back to top

scotzman, You are getting that "Do Not Disturb" message because of the *79 in your dial prefix. On Vonage, *78 turns on Do Not Disturb and *79 turns it off. If you are trying to disable call waiting, change *79 to *70.

However, I too have noticed a problem with Vonage lately where entering any code such as *99, *70 causes a fast busy signal which then causes the call to fail with a "Connection Busy" or "Connection Failed" error. I can dial out directly over Vonage and receive a modem signal so the problem has to lie with Vonage because I can no longer disable Call Waiting from my Directv Tivo unit. Like yourself, my Tivo was working perfectly until sometime in May. I didn't notice a problem until I got an email message from the Tivo service telling me to connect. My settings have not been changed since last August when I became a Vonage customer:

dial prefix ,,*99,,12122773895
call waiting ,*70,,
tone
off
off
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scotzman
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Joined: Jun 19, 2007
Posts: 4

PostPosted: Thu Jun 21, 2007 8:44 pm    Post subject: Reply with quote Back to top

From what I'm reading, Vonage has made some kind of changes and are not acknowledging them. DTV hasn't changed anything and I was still able to connect over a land line to DTV without any problems. Somebody at Vonage needs to step up and fix whatever they screwed up.
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HillBoy
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Joined: Jun 21, 2007
Posts: 3

PostPosted: Fri Jun 22, 2007 5:40 pm    Post subject: Reply with quote Back to top

Oh, it just gets better and better. Vonage sent me back the following canned email response:

Thank you for contacting Customer Care.

We understand from your email that you are experiencing issues in using Tivo with Vonage service.

We have had a number of customers successfully setup DirecTV and TiVo series2 connections through the Vonage Phone Adaptor. We have had customers successfully connect their service through the Vonage adapter by lowering the baud rate to 9600. For additional information, please visit:

http://www.vonage.com/help_knowledgeBase_article.php?article=389.

If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Center at http://www.vonage.com/help.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357)

Thanks again for choosing Vonage, a better phone service for less!

Sincerely,

Vonage Customer Care

In English they want me to change #034 to #096 in the Dial Prefix in order to slow it down but as I explained to them, the moment my Directv Tivo dials *70, I get a fast busy so I don't see how slowing the connection rate to 9600 baud fixes anything. I wonder what part of it worked from August 2006 to sometime in May they found so hard to understand?
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scotzman
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Joined: Jun 19, 2007
Posts: 4

PostPosted: Fri Jun 22, 2007 9:29 pm    Post subject: Reply with quote Back to top

Vonage is definitely going to start losing customers unless they fix this issue promptly. They need to stop passing the buck and fix it or at least admit it needs fixing and they are working to fix it.

Been with Vonage for 5 days now and thinking it could have been one big mistake.
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MO225
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Joined: Jun 23, 2007
Posts: 1

PostPosted: Sat Jun 23, 2007 9:09 am    Post subject: It worked! Reply with quote Back to top

Well, after every configuration that I could think of, I simply selected "no prefix" and dialed my straight local dial-up number (with area code). A "test" of the connection then worked, so I went for the real thing (which failed). Confused and disoriented, I tested again and it, too failed! I tested again because failure was not an option and it worked. A pattern then developed where it would not connect to download, but it would intermittently connect for the "test". About 15 minutes into this cycle of frustration the actual download worked, as well. Bottom line: drop the prefix and try your local number several times. Good luck.
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scotzman
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Joined: Jun 19, 2007
Posts: 4

PostPosted: Sat Jun 23, 2007 9:28 am    Post subject: Reply with quote Back to top

Mine connected yesterday all on it's own with the same configuration. No dial prefix. I wasn't even trying... it decided to work all itself. I then tried to have success trying myself and none would be had. Guess I'll just leave it alone and see if things work on their own.
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