Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun May 27, 2007 12:24 pm    Post subject: Reply with quote Back to top

Rule #1, now that you have isolated the problem specifically to your isp (Charter), never tell them that you're using a Voip service...they will use that information against you as they already have done in wanting you to contact Vonage to fix their (Charter) problem. Next time you call them DO NOT mention Vonage at all, tell them you're having trouble with online gaming and the connection drops in-and-out after 8PM. Maybe Charter is doing some type of line work in your area at the times you experience disconnects. Everytime your modem drops off, Charter can see this from their end and should be able to correct this if it's not the modem itself which I would tend to doubt since you say the disconnects only happen at night.

How old is your cable modem and whats the make and model?
View user's profile Send private message
casclx2424
Vonage Forum Associate
Vonage Forum Associate


Joined: May 20, 2007
Posts: 14

PostPosted: Sun May 27, 2007 1:21 pm    Post subject: Reply with quote Back to top

yea i get that now, as soon as the tech said that i was like...ok now i know they just don't want to deal with it. and as far as how old this modem is, umm, i have no clue exactly but this is the same modem i got with my service when i first got high speed so i would say 4 years? when i changed to my new speed recently they sent a tech out to check the modem and he said it was fine and that he would even prefer this one over their new ones. (of course first thought that popped in my head was, ok you just don't want to give me a new one)

it is a Motorola SB4101 SURFboard cable modem.
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun May 27, 2007 2:23 pm    Post subject: Reply with quote Back to top

What are your modems signal levels? Is the cable line going to your modem split? Type, 192.168.100.1 into your web browser and post back your downstream and upstream signal levels. With your modem being 4 years old, it might be time to replace it...just maybe.
View user's profile Send private message
casclx2424
Vonage Forum Associate
Vonage Forum Associate


Joined: May 20, 2007
Posts: 14

PostPosted: Sun May 27, 2007 3:05 pm    Post subject: Reply with quote Back to top

the cable line comes right from outside into a splitter, one goes to tv the other to my modem.

Downstream Value
Frequency 663000000 Hz Locked
Signal to Noise Ratio 37 dB
Power Level -3 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 3
Frequency 32000000 Hz Ranged
Power Level 37 dBmV
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun May 27, 2007 4:37 pm    Post subject: Reply with quote Back to top

Your modem's signal levels are very good to excellent even with the split cable...so I don't believe the modem is the issue. You say the disconnects only happen at night, have you ever noticed it disconnecting during the day? Ask Charter to monitor your line for drops with your internet signal. When the signal does drop, does it automatically come back online or do you have to reboot the cable modem?
View user's profile Send private message
casclx2424
Vonage Forum Associate
Vonage Forum Associate


Joined: May 20, 2007
Posts: 14

PostPosted: Sun May 27, 2007 5:39 pm    Post subject: Reply with quote Back to top

not at all, works fine all day long, no slow downs at all. for the past five nights it is now, little after 8pm est, i notice a slow down, then it will disconnect me a few minutes after, even if i don't unplug or reboot it will still come on by itself but for 1-4 hours it will cut in and out and during that time when its working it goes very slow, so i just have to wait for it to completely pass.
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun May 27, 2007 6:06 pm    Post subject: Reply with quote Back to top

You're using a router right? Did you secure it? If your router is not secure, someone could be leeching off your line which could explain the slowdowns you are experiencing but not necessarily the disconnects.

You are going to have to get Charter to your monitor your line for the drops in connection. Does your cable TV signal also drop when the internet signal drops? Everytime your modem goes offline, Charter can see the drop in connection. It may be a line issue, whatever it is, it's their problem to fix not Vonage.
View user's profile Send private message
casclx2424
Vonage Forum Associate
Vonage Forum Associate


Joined: May 20, 2007
Posts: 14

PostPosted: Sun May 27, 2007 6:11 pm    Post subject: Reply with quote Back to top

i don't use the router anymore, i thought that might have been the cause of me breaking up on the phone so i stopped using it, i just have my cable modem and Vonage adapter. and yea im just gonna call a tech there and not mention Vonage at all.

again, thanks for your time and help and i will post again as soon as i get some new info.
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun May 27, 2007 6:20 pm    Post subject: Reply with quote Back to top

Call them when the internet signal drops. That way, they can definitely see that the modem is offline.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 2
Members 0
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.24 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum