Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
MeiAnother
New Forum Member
New Forum Member


Joined: May 19, 2007
Posts: 5

PostPosted: Sun May 20, 2007 2:50 am    Post subject: RTP300 not working in new location (Excessive blinking, etc) Reply with quote Back to top

Hey everybody.

This post is actually for my mother because she's having a bit of a problem with her RTP300.

Well, recently, she just moved to a new house and she moved her Vonage line to the house, also.

I set up the router exactly how I did with the old location and when I turned it on, the Power light blinks rapidly, which I know it means it's updating, but, all 4 of my Ethernet ports are just solid lights, no blinking whatsoever, and my 2 phone lines are blinking rapidly just like the Power light, and the "Internet" light doesn't blink at all, it just remains dead.

I've tried letting it sit there, but waited well over 3 hours and to no avail. I can't get on the update site because there is no connectivity when I plug the ethernet cable from PC->RTP300.

I've looked all over the place for a solution, but it seems none of them work.
I have never used a Vonage line before, it's all my mom's, but is there some kind of CD or installer that the phone comes with that I could download?


I checked on the forum and it says to provide info on my ISP and PC, so here they are :


PC : 2.4 ghz / 256 mb RAM - Windows XP
ISP : Globe Lines, Philippines
Phone : Globe Lines, Philippines

Thanks.
View user's profile Send private message
JoeyDVDZ
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 02, 2006
Posts: 27

PostPosted: Sun May 20, 2007 9:05 am    Post subject: Reply with quote Back to top

It shouldn't need an installation CD, because at it's root, it's simply a router. What is concerning to me, though, is all four of the ethernet ports solidly lit. Is there hardware plugged into all four ports? If not, then obviously they all shouldn't be lit. My suggestion would be to give the device a factory reset, either through the software interface (192.168.15.1 with a user name & password of admin) or through the reset button at the back of the device. Hold the button down with a paperclip for a minimum of 30 seconds. Then release and hope for the best. If it continues to do that, you may need to replace it.
View user's profile Send private message
MeiAnother
New Forum Member
New Forum Member


Joined: May 19, 2007
Posts: 5

PostPosted: Sun May 20, 2007 12:16 pm    Post subject: Reply with quote Back to top

Hey, thanks for the reply.

Nope, not only one of the actual ethernet lines are connected. That's what I kind of feared was gonna be the problem. I will try and reset this, and also, as I said, going to 192.168.15.1 with the router is impossible because of the fact that when I put the setup as...

Modem->Vonage Router->PC

it says "Connection has been disconnected" or something of that sort, but if I just do

Modem->PC

Everything works great.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun May 20, 2007 7:29 pm    Post subject: Reply with quote Back to top

Checking your connectivity by plugging the PC directly into the modem was the right first move. Now you at least know that your ISP is working. Is this the same ISP and the same type of service that your Mom had in the old place?

Please provide the complete technical details listed in the sticky message at the top of the forum.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
MeiAnother
New Forum Member
New Forum Member


Joined: May 19, 2007
Posts: 5

PostPosted: Mon May 21, 2007 4:02 am    Post subject: Reply with quote Back to top

1. Your location - Philippines (Bohol)

2. Your ISP name and type (cable, DSL, wireless etc) - Globelines

3. Upload and download speeds - 1mb/256

4. Modem make and model - Prolink ADSL2+

5. Type of Vonage adapter used ie RT31P2 or PAP2 - RTP300

6. Setup of Network= Modem->Vonage Adapter->PC

7. Issue you are experiencing ie dropped calls, choppy audio etc - The modem does not work in a new location.

8. Run this Voip Test - Impossible to run it because there is no connectivity whatsoever between the RTP300->PC


Everything is exactly the same; same PC, same ISP, same everything. The power light just keeps blinking, the Ethernet lights are all solid colors, all 4 of them, the phone lines blink, both of them, also, and the internet led is dead.
View user's profile Send private message
noct
Vonage Forum Master
Vonage Forum Master


Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Mon May 21, 2007 9:21 am    Post subject: Reply with quote Back to top

Well, since it is a DSL connection, I wonder if the PPPOE / Static IP settings need to be changed.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon May 21, 2007 9:00 pm    Post subject: Reply with quote Back to top

Noct- me too.

MeiAnother- Take a look at the network connections on your PC. Since that setup works with the new DSL connection, it's the way that the WAN side of the Vonage adapter needs to be set up to work with the DSL connection.

I'm speculating here, but did the DSL installer in the new home change the network setup in the PC? That would explain a lot.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
MeiAnother
New Forum Member
New Forum Member


Joined: May 19, 2007
Posts: 5

PostPosted: Tue May 22, 2007 3:58 am    Post subject: Reply with quote Back to top

He didn't touch the PC at all, actually, since he was just moving the line to a different area, so there was no need to actually set it up again. We did get a new modem, though, so I guess not everything is 100% exactly the same. Maybe the modem could be causing it not to go through the Vonage line?
If so, what should I do to try and make it work? I've been trying things all night, still no luck.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue May 22, 2007 8:18 pm    Post subject: Reply with quote Back to top

Once again, you really need to look at the current network setup on the PC. Give us some details and the networking gurus in here will probably have some word of wisdom for us.

In the meanwhile, it may be that the new modem is one of those silly units that only wants to work with one MAC number. Having been working with the PC already, it may be unwilling to work with the Vonage adapter. Try unplugging the modem for several hours, then turn it on with the Vonage unit already installed, and see if that works.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
MeiAnother
New Forum Member
New Forum Member


Joined: May 19, 2007
Posts: 5

PostPosted: Thu May 24, 2007 2:48 am    Post subject: Reply with quote Back to top

What do you mean by current network setup?
How would I find this setup?

If you're talking about how the PC's are setup, it's

Modem->Vonage->PC

but that doesn't work, so it's

Modem->PC

until Vonage starts working.

I've unhooked Vonage for a few hours now, waited, waited, and still nothing. Where can I find my network settings?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.58 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum