PBX Disconnect Problem

Posts: 3 · New Forum Member Joined: Oct 07, 2005 Posts: 3

pap2user wrote:

the disconnect behavior of both lines on my PAP2 was completely changed for the better.

For the better means?

Works normal? or still hangs, but its better?

I went to CompUSA and bought a PAP2 I will hook it up tomorrow call support and test it.

Thanks for your reply.

Aaron

Posts: 3 · New Forum Member Joined: Oct 07, 2005 Posts: 3

Got the PAP2 works perfect!!! They set the CPC delay to 0 and the CPC duration to .5 seconds or 500ms.

I think it was just the Linksys RTP300. It’s a piece of crap for business type phone systems.

Thanks Jeff for your replies!

Aaron

Posts: 8

Excellent information. I'm experiencing the PBX problem and I'll call Vonage to have the settings changed as suggested here. I'd bet it's the same issue that causes my answering machine at home to hold a call longer than I'd like. The adapters connected to my PBX are Linksys RTP300's, and the one connected to my answering machine at home is an older Linksys router. All of the recorded messages I receive on the answering machine have a few seconds of the howler tone at the end. Apparently the answering machine recognizes the howler tone and hangs up, but this same answering machine used to hang up cleanly at the end of calls it received from a CO line.

Posts: 8

As someone else has posted, it seems like the Linksys RT300 just won't send a CPC that some PBX's will recognize. I had Vonage change the CPC duration on two different accounts of mine. On my home account, I have a Linksys RT31P2, and had been finding that the answering machine didn't recognize whan a caller hung up. The CPC duration setting seems to have fixed that. But at work I have a new account with four lines, using two of the RT300 routers that Vonage is shipping now. I've called several times and had the CPC settings changed from 0 to 200 msec to 800 msec to 1000 msec and none of the changes has had any effect. My PBX still doesn't recognize that the caller has hung up. Sadly, Vonage tells me that they don't provide the TF31P2 any more. It's looking like my only option is to spend more money to buy TA's that work.

Posts: 1 · New Forum Member Joined: Nov 09, 2005 Posts: 1

Looks like I am having the same problems but called Vonage and they told me everything was set correctly. I have 4 RTP300's, one line from each is going to a modem for data and the other into a NBX100 (3Com PBX). I have been having this line not hanging up, and fast busy and blank voice mail problem since day one. I had so much faith in Vonage I thought the NBX was going bad and I had a tech look at it....everything is ok on the NBX side. I've called Vonage to change the CPC duration, but they have told me it is already set to the proper settings. I am at a real loss right now....any suggestions on how I can get this to work. Will Vonage switch out the boxes for me? I looked at Epigy, but it is way too expensive.

Posts: 8 · Posted: Wed Nov 09, 2005 10:58 am Post subject:

Fromw hat I've read on this forum and elsewhere, some folks think the RTP300 represents an improvement over the RT31P2, but it's nobviously not a step up for anybody with a PBX. I contacted Linksys and they said to check whether Vonage had a firmware update for the RTP300. They also said to try a hard reset of the router. I'll try that on one of my routrs tomorrow, but I'm not hopeful that it will make any difference. I've restarted them a couple of times, and I've gotten Vonage to try three or four different CPC duration settings. These darn things just don't send a signal that the PBX recognizes. I don't know if the voice quality of the motorola adapter that Vonage currently provides as an option is as good as the 300, but I'm pretty sure it does not have the CPC disconnect problem. Also, you can still buy the RT31P2 retail. If I can't get the 300's to work, I'm going to ask Vonage to take them back and credit me for them, and buy a pair of 31P2's. If they won't cooperate with this, then I simply need another provider.