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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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kwickone
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Joined: May 14, 2007
Posts: 3

PostPosted: Mon May 14, 2007 2:31 pm    Post subject: Newbie here, choppy outgoing call quality Reply with quote Back to top

Hey all,

I use my Vonage line as a home office line. As such I am having calls with clients on a regular basis. During these calls I also use my computer for Live Meeting presentations. I am experience choppy outgoing quality (e.g., I get consistent comments on how bad it sounds and "could you repeat that").

I am live in the Denver metro area, and use Comcast Cable as my provider. My layout is as follows:

Internet
--> ARRIS TM50G (Comcast Cable Modem)
---> Checkpoint/Zonealarm Z100G Wireless Router
--> Motorola VT1005V (Vonage Device)

NOTE: Our home line is Comcast Digital Voice and we have no complaints on that line, but that comes directly off the TM50G device.

I am guessing it is either the Router settings or the VT1005V.

Any initial thoughts?

Thanks.
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kwickone
New Forum Member
New Forum Member


Joined: May 14, 2007
Posts: 3

PostPosted: Mon May 14, 2007 2:38 pm    Post subject: Reply with quote Back to top

Forgot my Voip Test results;


Speed test statistics
---------------------
Download speed: 1459816 bps
Upload speed: 365616 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 57 ms
Average download pause: 9 ms
Minimum round trip time to server: 98 ms
Average round trip time to server: 134 ms

Voip test statistics
--------------------
Jitter: you --> server: 11.6 ms
Jitter: server --> you: 12.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.6
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bmerdinian
Vonage Forum Junior
Vonage Forum Junior


Joined: May 13, 2007
Posts: 28
Location: Canada

PostPosted: Mon May 14, 2007 5:30 pm    Post subject: Voice Qulaity Reply with quote Back to top

The first thing to do is to log o Vonage's site and lower the voice quality to 60 or 30, probably you are on 90 that give you less usage for the Bandwith, other than that, check your internet speed, when you are using the Vonage phone or any other Voip service + you are using your PC with the Data flow that you have depeneds on the up and down stream, so the more you use or if you use video on your PC the less your Vonage phone will have to use.

Got the point?

message or PM back if you need help Smile

_________________
Computer Communication Engineer

S.M.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon May 14, 2007 10:26 pm    Post subject: Reply with quote Back to top

Kwikone, basically your test results are good but not stellar. Do you experience these issues if you don't use the computer during the call? If not, then you may be running into a bit of a bandwidth limitation. Does the Z100G have any QoS capability? If so, set it up to strongly favor the VT1005.

How about cordless phones? A 2.4 GHz cordless can cause problems with the wireless router.

_________________
Steve Gray
Orlando, FL
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kwickone
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New Forum Member


Joined: May 14, 2007
Posts: 3

PostPosted: Tue May 15, 2007 9:29 am    Post subject: Reply with quote Back to top

Thanks for the replies guys. No 2.4GHz phones. I have set the Bandwidth to 50, vs default 90. And I will check out if the Z100G can handle QoS.

If I notice anything significant, I will post back here for others to find on searches.
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Dumbari
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Joined: Mar 06, 2006
Posts: 5

PostPosted: Fri May 18, 2007 4:23 pm    Post subject: Lowering the voice quality Reply with quote Back to top

Can someone please tell me exactly how to "lower the voice" quality as desribed above. Where on Vonage's website would I find that setting?

Thanks
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bmerdinian
Vonage Forum Junior
Vonage Forum Junior


Joined: May 13, 2007
Posts: 28
Location: Canada

PostPosted: Fri May 18, 2007 4:58 pm    Post subject: voice quality Reply with quote Back to top

Log to your account on Vonage. www.vonage.com

This is Canada
https://secure.vonage.ca/vonageca-web/public/login.htm

This is US
https://secure.vonage.com/vonage-web/public/login.htm

Probably you will end up @ the same point on both places

Then punch in your username and password

Then Press Features then Bandwidth Saver:


Cheers

_________________
Computer Communication Engineer

S.M.
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