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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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bmerdinian
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Joined: May 13, 2007
Posts: 28
Location: Canada

PostPosted: Mon May 14, 2007 1:20 pm    Post subject: CID not apearing, only number and sometimes nothing! Reply with quote Back to top

Guys, when someone posts a message,i read it all, THE CID problem and the mail that i posted was after 3 days of Trouble Shooting, everyday for 3 to 4 hours. Then they came up with that answer, Even when i log to my account on Vonage's site, it tells me Caller ID and writes the number only. All the techs were not understanding what was going on. THEY CALLED ME FROM 2 Differrent Vonage numbers and still i get the number only, Guys as i mentioned before i am a 3rd LEVEL TECH for a very respectable company, High Speed Broad band Internet.
I know how the NETWROK works with any communication NETOWRK.

Thanks for all the help, but Vonage has lots of problems they must not lie about it, and they have to credit people that having problems because all that is depends on the DSLAM or the Aggregator that the cx is connected to.


Thanks again CHeers

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miked2
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Joined: Sep 15, 2006
Posts: 94

PostPosted: Tue May 15, 2007 1:22 am    Post subject: Reply with quote Back to top

Someone mentioned above as to why I was happy even tho I was without service for 24 hours. Let me explain. First, we have two Vonage #'s, so the loss of one number for 24 hours wasn't an issue. It was an outgoing only loss -- we still received phone calls by rolling over to the other Vonage line. When I do customer service via email, I expect responses within 24 hours; really no earlier. Otherwise, I'd call and expect more prompt service.

Anyway, I'm a happy camper. I've had to deal with Vonage CS two times -- one with a voicemail issue when we ported an existing # and this situation, and both times I've been satisfied. The first time I called, and was immediately moved to Advanced Tech Support onshore, and the second time they immediately forwarded my email to ATS.

Unfortunately, offshore customer service is almost a necessary cost constraint these days. For all onshore customer service, Vonage would have to greatly increase their fees to pay American wages. At the very least, it's not like Vonage is lining their pockets with the cost savings . . . .
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noct
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Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Tue May 15, 2007 9:41 am    Post subject: Re: CID not apearing, only number and sometimes nothing! Reply with quote Back to top

bmerdinian wrote:
Guys, when someone posts a message,i read it all, THE CID problem and the mail that i posted was after 3 days of Trouble Shooting, everyday for 3 to 4 hours. Then they came up with that answer, Even when i log to my account on Vonage's site, it tells me Caller ID and writes the number only. All the techs were not understanding what was going on. THEY CALLED ME FROM 2 Differrent Vonage numbers and still i get the number only, Guys as i mentioned before i am a 3rd LEVEL TECH for a very respectable company, High Speed Broad band Internet.
I know how the NETWROK works with any communication NETOWRK.

Thanks for all the help, but Vonage has lots of problems they must not lie about it, and they have to credit people that having problems because all that is depends on the DSLAM or the Aggregator that the cx is connected to.


Thanks again CHeers



So, attempting to decipher your post, it sounds like your inbound caller ID is only showing the number only? From Vonage's test calls to you it SHOULD only show the number because they don't have outbound caller ID name. Secondly, depending on what comes up through the network, it may not be a Vonage issue. Vonage pulls their caller ID from national databases, at random, so if those aren't updated then you'll get the old info.

Vonage also can't make changes to inbound caller ID because they don't own the numbers. It's a security issue. Just like Bell Sympatico or MCI Canada can't just jump in to the Vonage database and modify it, Vonage has to follow the same principle. Which is difficult, because most companies won't talk to Vonage since they're not customers.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Tue May 15, 2007 4:32 pm    Post subject: Reply with quote Back to top

I don't know, I still think something might be wrong with the "NETWROK", I mean the "NETOWRK".

I meant the Network. Very Happy

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bmerdinian
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Joined: May 13, 2007
Posts: 28
Location: Canada

PostPosted: Thu May 17, 2007 7:28 pm    Post subject: caller ID Reply with quote Back to top

I was with BELL And it was working just fine, everything was showing NAME and NO, as soon as i got ADSL No local, (VOANGE), this problem started.

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noct
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Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Fri May 18, 2007 1:34 am    Post subject: Reply with quote Back to top

Caller ID is handled on a best effort basis in Canada. "VOANGE" is pulling the same information that bell pulls from the database.

Try a different phone, try the other phone port. Troubleshoot.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri May 18, 2007 7:52 am    Post subject: Re: caller ID Reply with quote Back to top

bmerdinian wrote:
I was with BELL And it was working just fine, everything was showing NAME and NO, as soon as i got ADSL No local, (VOANGE), this problem started.


OK, fair enough. Two things:

1. Go to the sticky thread entitled "what to post when you are having technical trouble with Vonage" and post the information. In your case, since you aren't having actual quality issues, you can skip the Voip test, but knowing little details like what adapter you are using, whether you are using your house wiring, etc, can be important in diagnosing CID issues.

2. Start a new thread. Someone else was saying something nice about one aspect of Vonage, and you decide to criticize Vonage on a completely different subject - if you actually want help with your problem rather than just a place to rant, you're better off posting an actual request for help, and not pissing on someone else's parade.

Caller ID is a function of many variables, and there are Vonage devices that (if you are running older firmware) have trouble showing caller ID. Home wiring and the interference it introduces can also be problematic, but Vonage has ways of fixing that. No one on this forum can make any assessment of what the problem may be until we know more about your setup.

It may, in fact, simply be Vonage's limited access to the Canadian CID databases, or it may be your equipment.

Start a new thread, ask the question, give the information, and someone may be able to help.

_________________
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