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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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tipsy13
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 27, 2006
Posts: 15

PostPosted: Sun May 13, 2007 10:26 am    Post subject: broken vtech IP 8100-1 Reply with quote Back to top

hey guys, i own a vtech IP 8100-1 phone and recently i just wont turn on no matter what i do..the in use LED lights up whenever i turn on the wireless phone but the ready LED doesnt light up..i think the hardware is to be blamed for this and not my ISP..the wireless phone works but the base unit is the one that's malfunctioning..

so here's my question:

1. what should i do to address this problem,should i call vonage?oh by the way i live here in the philippines..

2. if i get a new base unit,how can i make it work?

3. i dont think the warranty shall apply because considering the fact that i live way out here in the Philippines i cant send it to the states again so i asked an experienced technician to look at it..it looks tampered already,the screws and the sides of the base unit were forced open..will Vonage still accept it?

4. if we buy a new unit,can i just configure it so it would know our own phone number and connect to the Vonage network?
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tipsy13
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 27, 2006
Posts: 15

PostPosted: Sun May 13, 2007 10:16 pm    Post subject: Reply with quote Back to top

anybody there who can help?
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun May 13, 2007 11:24 pm    Post subject: Reply with quote Back to top

By all means contact Customer Service and let them troubleshoot the issues you're having with the device. If the device is defective, they may offer to replace it if it's under warranty or not. If the device has been tampered with, I'm almost certain you will have to foot the bill for a new device.

If you buy a new device at a retail store, all you have to do is go to vonage.com and activate the new device with the link "Bought it at a store" that is provided on the Vonage home page. Follow and complete all the prompts then the new device will be added to your account and ready for use.
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bmerdinian
Vonage Forum Junior
Vonage Forum Junior


Joined: May 13, 2007
Posts: 28
Location: Canada

PostPosted: Mon May 14, 2007 1:31 am    Post subject: New Vonage Device Reply with quote Back to top

The device you have to buy, it can't be from another company other than Vonage, what i meant is, i can get the Wifi phone for 25$ but they will not register the MAC address, because they already have their stock in the market, i.e. Future shop, Best Buy or even online.
So, you have to buy a new Device that they can track the MAC address for it, then you can goto www.vonage.com or .ca press on Retail Activations the blue one on the right middle page and register (add) the new device.


Good luck Smile if you can't do it then you are stuck with the 0/10 Cx service Smile

tell them i say hi Very Happy

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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