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adellel
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Joined: May 12, 2007
Posts: 2

PostPosted: Sat May 12, 2007 4:11 pm    Post subject: Delay and Wrong Display Number Calling Locally Reply with quote Back to top

I have a hard time believing that it is the phone or the way that my connection is set up because this is only happening when I make a phone call to someone in the town I live in.

If I dial anything starting with 518-725, I have the following issues:
1. The ring tone sounds as if I am calling to another country
2. The person on the other end either gets a strange phone number or an Unknown Number on their caller ID
3. There is approximately a 3 second delay after I talk and after the person on the other end talks

If I call the next town - No problem. If I call another state - No problem. If I call anyone else but in 518-725 (my hometown), no problem.

I have tried rebooting the router several times and changing the bandwidth with no luck. I emailed Vonage over a week ago (because I could not get through when I called) but never received a reply. I am so frustrated that I cannot call anyone locally and am not getting help after being a customer for 2 years that I am thinking of switching to TW just so that I can get something to work. Any ideas/suggestions?!
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mcquicker
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 28, 2007
Posts: 16

PostPosted: Sat May 12, 2007 5:15 pm    Post subject: Similar problem Reply with quote Back to top

I experienced a similar (maybe) problem. When I dial a local number without dialing the area code first (since it is a local number) (704) many times I have to dial more than once, and sometimes it only rings once and stops. Obviously the party I'm calling is ringing, because seconds later they pick up, but, I only heard that first ring, period.

This does not happen when I call a different area code.

P
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adellel
New Forum Member
New Forum Member


Joined: May 12, 2007
Posts: 2

PostPosted: Sat May 12, 2007 5:52 pm    Post subject: Reply with quote Back to top

Did you ever get this fixed?

I have even tried dialing the area code and the country code with the area code...
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bmerdinian
Vonage Forum Junior
Vonage Forum Junior


Joined: May 13, 2007
Posts: 28
Location: Canada

PostPosted: Sun May 13, 2007 11:16 am    Post subject: Delay and Wrong Display Number Calling Locally Reply with quote Back to top

What is your equipment? i had this issue for couple of times, i have the D-Link VTA, i reset that and change the speed to min and then back to max bandwith, it fixes it.

But what is your exact problem can you dig more into it ? i will TS with you Wink

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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