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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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On Jul 17, 2016 at 23:42:46


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MorganLD
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Joined: Mar 18, 2006
Posts: 4

PostPosted: Thu May 10, 2007 9:46 am    Post subject: Just try canceling your service! Reply with quote Back to top

I have cancelled my service twice now and they refuse to cancel it. I keep getting bills. I'm just sick to death. Cancel your service. Vonage customer service is filled with a bunch of nitwits.
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rgnok
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Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu May 10, 2007 11:18 am    Post subject: Reply with quote Back to top

So you cancelled your service, IN WRITING, and you continue to get bills? Just send a copy of your written cancellation notice, including the date, along with a copy of any future bills, to:

Customer Care Billing Dept.
Vonage
23 Main Street
Holmdel, NJ 07733

Assuming you had a credit/debit card on the account, if they are actually CHARGING you past your obligation after you notified them IN WRITING of your cancellation, open a dispute with the bank, sending them a copy of the same information.
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MorganLD
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PostPosted: Thu May 10, 2007 12:06 pm    Post subject: Reply with quote Back to top

Vonage will not accept a cancellation request in writing, although I have e-mailed it a considerable number of times and called twice. Vonage says you have to call so supposedly it knows it is really you. I don't know how that makes a difference.

I can't open a dispute with the bank because I changed my debit card number, so Vonage is trying to debit my card and I am refusing to let it. The bill just doubled because Vonage won't cancel.

Morgan

rgnok wrote:
So you cancelled your service, IN WRITING, and you continue to get bills? Just send a copy of your written cancellation notice, including the date, along with a copy of any future bills, to:

Customer Care Billing Dept.
Vonage
23 Main Street
Holmdel, NJ 07733

Assuming you had a credit/debit card on the account, if they are actually CHARGING you past your obligation after you notified them IN WRITING of your cancellation, open a dispute with the bank, sending them a copy of the same information.
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rgnok
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Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu May 10, 2007 12:15 pm    Post subject: Reply with quote Back to top

Don't go by what they TELL you; go by your LEGAL agreement. Search these forums and you will find all sorts of conversations about cancelling, but the bottom line is that the ONLY thing that MATTERS is your legal agreement, also known as the "Terms of Service", which you accepted when you signed up (and, for that matter, they accepted when they granted you service).

According to the terms of service, cancellation IN WRITING with 10 days notice is actually the ONLY way to cancel. And until you do what the terms of service specify, you technically don't have any recourse.

See section 2.1 of the terms of service (my emphasis below):

"2.1 (a) Service Term. Service is offered and paid for on a prescribed recurring basis for a term that begins on the date that Vonage activates your Service and ends on the day before the same date in the following period ("Service Term"). Subsequent terms of this Agreement automatically renew for the same Service Term unless you give us written notice of non-renewal at least ten (10) days before the end of the applicable Service Term. You are purchasing the Service for the full Service Term, meaning that if you attempt to disconnect Service prior to the end of the applicable Service Term, you will be responsible for all charges relating to the then-current Service Term, including unbilled charges, plus a disconnection fee, if applicable, all of which will immediately become due and payable. You will also be responsible for charges for the following Service Term in the event that you do not provide the requisite ten-day disconnect notice as described above. "

They key is this -- the terms of service represents the legal basis for the customer's relationship with Vonage. The proper thing to do is cancel as specificed in the TOS, then you are covered for whatever dispute might follow.

Will they tell you that is not right? Sometimes
Will they try to continue to bill or charge you? They might
Will you have the strongest possible defense to whatever they might try? Yes.

Hang in there!
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noct
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Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Thu May 10, 2007 1:18 pm    Post subject: Reply with quote Back to top

Hmm, I called yesterday and cancelled one account, they didn't give me a hard time. They tried like crazy to save the account but the number was ported out, so I was like, no, cancel me. I realize you have to save me and I appreciate your effort, but the number has already been transferred to another carrier.

And, they put me on hold for ~30 seconds came back and said ok, disconnecting your account now. Thanks.
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galion
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Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Thu May 10, 2007 2:16 pm    Post subject: Reply with quote Back to top

I am not considering canceling my service, but I have done similar things with other companies by writing a cancellation. I learned the hard way years ago when Prodigy (remember them?) gave me problems.

rgnok is right. I send a letter and I register it (very cheap considering you have a legal record they received the letter). I even registered my quarterly tax payments that are paid by check just to prove the date mailed. Once you have the letter written and mailed, even if you don't register it, you have canceled your service at the end of that billing period. Always, always, always put it in writing with any company regardless. Good luck!

_________________
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rgnok
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Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu May 10, 2007 2:34 pm    Post subject: Reply with quote Back to top

noct - sounds like you got cancelled and will probably be just fine. In fact, I've seen plenty of people (most, in fact) that wanted to cancel just call in, get cancelled with minimal hassle, and everything was fine.

I think, though, that what the original poster has experienced, and a good number of others also, is calling in SEEMING to get cancelled, but then next month rolls around and another bill comes rolling in ANYWAY.

So, while you are probably right and you are fine . . . the real proof won't come until the next time you would have gotten a bill!
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kamnet
Vonage Forum Master
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Thu May 10, 2007 3:28 pm    Post subject: Reply with quote Back to top

If Vonage will not honor the cancellation, then contact your credit card company and issue a chargeback.

And then call your state attorney general's office.
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jduffy
Full Forum Member
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Joined: Aug 05, 2006
Posts: 55

PostPosted: Thu May 10, 2007 10:20 pm    Post subject: Reply with quote Back to top

My daughter canceled. Had no problem whatsoever.
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noct
Vonage Forum Master
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Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Fri May 11, 2007 9:50 am    Post subject: Reply with quote Back to top

log into your web account to tell if the account's been disconnected, you can still log in after the fact
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