Voice Mail Not Picking Up in 615

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

Just lost voice mail. Phone rings the number of times you have selected and then just goes dead. Of course that's lovely on a business line. Anybody else having a problem? I just reset the router and still have the same problem.

laurel

Posts: 409 · Posted: Mon May 07, 2007 1:14 pm Post subject:

810 aera, Can't retrieve voicemail's via using phone, line just goes to dead air.

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

Nobody can leave me one so I can't tell if I'd be able to retreive it or not. Been on hold for about 5 to 10 minutes trying to get support. will update whatever i hear once i get through!
L

Posts: 409 · Posted: Mon May 07, 2007 1:17 pm Post subject:

Could be my ips connection, I'm going to reboot then do a speed test...see what's up.

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

Just spoke with customer care. Voice mail is down, no eta for when it will be back up. asked again for the option of email notification of failure of a critical service. i would love to receive an email if voice mail is down so i can transfer my calls to my cell phone or do something to be sure my clients don't get dead air after three rings.

Posts: 409 · Posted: Mon May 07, 2007 1:59 pm Post subject:

my test's seem to be fine:
Speed test statistics
---------------------
Download speed: 9566816 bps
Upload speed: 2487840 bps
Quality of service: 92 %
Download test type: socket
Upload test type: socket
Maximum download pause: 75 ms
Average download pause: 4 ms
Minimum round trip time to server: 55 ms
Average round trip time to server: 74 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.3 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 42
Estimated MOS score: 4.0

So voicemail must be down in the 810 aera also, thank goodness I have an answering machine to turn on......Voicemail is One feature that is a must for me.

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

Laurel,

I'm also in the 615 area and I'm having issues listening to voice-mails via the phone. When I try to check for the new voice-mail, theres nothing but dead air. On the otherhand, I did receive the e-mail notification with audio file attached.

Posts: 409 · Posted: Mon May 07, 2007 2:02 pm Post subject:

Laureltn wrote:

Just spoke with customer care. Voice mail is down, no eta for when it will be back up. asked again for the option of email notification of failure of a critical service. i would love to receive an email if voice mail is down so i can transfer my calls to my cell phone or do something to be sure my clients don't get dead air after three rings.

You can forward your calls to go directly to your cell phone on your account page, That way your cell can take the voicemail.

I just disabled my voicemail and turned on my phone systems answering machine.
Lets hope they get this figured out soon.

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

It's back up! Darrell, that's great your callers could leave the message. I never get too worked up if i can't check the VM from the phone because I get the audio via email. but when they can't leave one or get my outgoing message, that's bad. I'm glad the outage is over!
Laurel