Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
New Forum Member
New Forum Member

Joined: May 06, 2007
Posts: 4

PostPosted: Sun May 06, 2007 11:45 am    Post subject: Vonage vs the customer. Reply with quote Back to top

Called Vonage to quite service. First rep asked for my name, billing info and address. (i will refer to this as the loop). He then transferred me to another rep, that also needed the "Loop". This rep then transferred me to yet another rep that also needed the "loop". this rep placed me on hold for 6 minutes (timed) and then let me know that there is a 150$ cancellation fee, because i didn't have service for 12 months... i had 4 months left. He said, that it was in the TOS.... so i looked it up..

"3.6 Disconnection Fee (Does Not Apply to Business Plus Customers). You will be charged a disconnection fee of $39.99 per voice line if your Service is disconnected, subject to applicable state and local laws. However, if your Service was activated on or after February 1, 2007 and is disconnected after two (2) years following your activation date, the disconnection fee is waived. If your Service was activated on or before January 31, 2007, the disconnection fee is waived if your Service is disconnected one (1) year following your activation date.""

WOW, for 39.99 to 150$. Obviously the rep was lying and then told me that he could put me on "Residential 0" plan, that coasts 4.95$ a month. I made one call for 8 minutes and was charged 31 cents...or 3.9 cents a minute. (this was an INBOUND call to me from work!).

Obviously Vonage has ripped of Verizon's patents, there service is in jeopardy and now they are doing whatever they can to keep people on board with there service. I however, do not like being lied to and will not accept this from any company. Wednesday i call again, to cancel, and this time i record it, because i am sure that it will make a GREAT article for and Voip websites. As well, as a good listen for an attorney. If however, they say the 39.99, then i will cancel, and never look back.

Vonage was a great company. I just hope my friends with Vonage still, will not end up regretting the day they came to this service.

(note: Vonage increased cancellation time to 2 years. that is 12 months longer then any other Voip service.)
View user's profile Send private message
Vonage Forum Master
Vonage Forum Master

Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Sun May 06, 2007 12:40 pm    Post subject: Reply with quote Back to top

Interesting. You have to keep in mind that any major corporation has a retention department, no matter what fancy name they get.

I think if you call in again, maybe you should request to cancel. Someone on the forum said something like "I know you're required to try and save me, but I am not interested. I am aware of the $39.99 disconnection fee. Please cancel my service." and they canceled him/her soon after.

If it doesn't work? I'd request a supervisor.
View user's profile Send private message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Mon May 07, 2007 12:23 am    Post subject: Reply with quote Back to top

Not sure where they came up with the $150 fee there, but it is $39.99 per-line to disconnect from what I understand if you are within the first(or now second) year of service. Did you get a new device recently or sign up under any special promotion? Those are the only things that I can see adding that much more to your cancellation. If you got a new device at a discounted price or free and cancel before the term of that rebate, the charge you for the device. If you signed up under a promotion that either gives you a cheaper rate plan, or give you something like when they were giving away $200 giftcards, they will charge you the difference or price of the promo offer. Other than that the retention rep was probably just throwing out a big number to try and keep you. I have thankfully never had to deal with Vonage's retention department but from what I hear they can be pretty brutal and will try anything they can to get you to stay.
View user's profile Send private message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu May 10, 2007 5:20 pm    Post subject: Reply with quote Back to top

I called to cancel one line-- from 5 lines down to 4-- and had to just about pass a stone to get the rep off my back about keeping it. He blathered on, and on, and on..... reason after reason NOT to cancel the line. I had to get indignant and tell him to knock it off and quit wasting my time-- just turn off the dam**d line before I get angry. He finally got the hint. The extra line was for a teen who moved away to college, and the extra line was no longer needed. JEEZ!!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 5.74 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum