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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Clache
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Joined: May 05, 2007
Posts: 6

PostPosted: Sat May 05, 2007 10:37 am    Post subject: Sonicwall and fast busy signal Reply with quote Back to top

If you use Sonicwall firewalls and cannot receive calls or get a fast busy signal after you dial out, I have a solution for you!!!!


Make sure "Use SIP Transformations" is unchecked.
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navydavy2001
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Posts: 1125
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PostPosted: Sat May 05, 2007 12:38 pm    Post subject: Reply with quote Back to top

We need to see some more of these. Thanks Clache for providing some real solutions to a problem. What seemed like a complex issue was easily fixed with a check box. Outstanding! I read your other post, and it's saddening that Vonage TS didn't help you, that you figured it out on your own. Good on you, bad on them.

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noct
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Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Sat May 05, 2007 3:47 pm    Post subject: Reply with quote Back to top

Well, let's be realistic here. How common is a Sonicwall firewall? Their techs seem to be built around the typical home user with Linksys, Netgear, and Belkin routers. I just took a peek at newegg and zipzoomfly.com, and the sonicwalls are very expensive, they seem to be built around a business-type network.

Now, if you're investing several hundred dollars into a router or networking device, you most likely have a network admin running around or some type of liason.

What I'm saying is that the issue might have been better resolved calling the manufacturer of the router and just asking them if there's anything specific you need to do to use Voip behind it. Especially because if the only thing modified was a router setting, and you connect the adapter directly to the modem or gateway, and it's resolved - you KNOW then that the SonicWall is what's causing all your frustration.

In ANY line of business it's IMPOSSIBLE to know every single model of networking device ever created. This is why most ISP's will have you connect the computer directly to their modem, and if the internet is good, they send you on your way and blame the routers.

At least Vonage, in the past anyway, troubleshot the issue with you. What I don't understand though is that if Vonage told you that advise in the past, why there wasn't any notes on your account saying that the problem was fixed with the simple configuration setting.
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Clache
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PostPosted: Sun May 06, 2007 12:30 am    Post subject: Sonicwall and fast busy signal Reply with quote Back to top

Well, the reason the notes weren't there should be pretty self-evident. Like I said, I dropped the service 2 years ago due to the state of the technology.

If you look on eBay, where many cost-conscious home network builders go, you'll see that Sonicwalls are very common. In fact, they can be much cheaper than buying a new Linksys router off of NewEgg.

Now, I realize that several Vonage devices go directly behind the cable modem. But, there are several devices, like my Linksys PAP2, that don't have routing functionality and only have 1 Ethernet port. Therefore, Vonage needs to be able to troubleshoot firewalls. This particular model seems to be the most common Vonage unit sold on eBay. Not to mention that Sam's club is selling them for $12. Can't beat the price.

More than having people that know every firewall out there, having people that know SIP technology that is specifically designed for Voip would be helpful. That's really the only requirement. And, best of all, they only need to be tier 3 support. What does that mean? Only a few calls not answered by tier 1 & tier 2 support need to be manned. But first, you need people who speak & understand English on tier 1 & 2. In my experience with Vonage, tier 2 support doesn't appear to know more than tier 1 (which is how to read off of a note card).
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noct
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Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Sun May 06, 2007 11:23 am    Post subject: Reply with quote Back to top

"This particular model seems to be the most common Vonage unit sold on eBay."

Vonage terms of service prevent the transfer of the device between individuals and accounts unless it is the same individual. While this may be done, just keep in mind that at Vonage's discretion, they could flag the account.

Plus, if you buy a device off eBay and it's associated with an account that has an outstanding balance, Vonage won't turn it on unless you cover the balance. I've been told this usually happens with the customers that change their credit cards trying to avoid the disconnect fees, but what they don't realize is that they kill their credit because Vonage sends collection bureaus after you.

As for Tier 2, in my experience, Tier 2 and 3 are located in the same building at their corporate. How do I know?

"Hi this is so and so. Yes I'm with level 2. Yeah, I'm located in NJ." etc, etc. Then when transferred to Advanced Tech Support - their highest level, they say they're in the same building.

In fact, I've been put on hold while the Advanced agent got up from his desk to talk to the tier 2 person to figure out what troubleshooting he'd done.
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dolphinjr0
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Joined: Jul 18, 2006
Posts: 41
Location: Anderson, Indiana

PostPosted: Sun May 06, 2007 1:58 pm    Post subject: re Reply with quote Back to top

Noct:

Most tech support that has tier 2 and tier 3 are located in the same building. Tier 2 and tier 3 can even be sitting right next to each other. I am a tier 2 agent for Verizon DSL tech support.
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noct
Vonage Forum Master
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Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Sun May 06, 2007 2:12 pm    Post subject: Reply with quote Back to top

Right the original poster said that TIer 1 and 2 didn't speak english.

My point was for Vonage at least T2 & 3 phone support was right down the hall. Pretty neat.
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dolphinjr0
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PostPosted: Sun May 06, 2007 2:33 pm    Post subject: re Reply with quote Back to top

Yes it is neat. Most call centers even have floor control. When an agent puts a customer on mute the customer normally knows it. When they do must them, its because they are asking floor control a question or floor control is telling the agent toget off the phone because of AHT issues. That part I don't believe in. My call center does not have AHT and we can be on the phone with the customer for as long as we need to to resolve the issue that the over seas agent didn't do or correct their mistakes. Smile
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