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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed May 02, 2007 4:02 pm    Post subject: Calls Dropped - problem for past several days Reply with quote Back to top

Anyone else having a rash of calls being dropped during conversation? Does not seem to matter whether the call is inbound or outbound. The call just cuts out and the Phone LED on the adapter goes out.

I might suspect it's an ISP issue, but this is happening on both my Vonage line at home, and the 4 lines at work. (different ISPs)

There aren't any service notices in the Vonage dashboard, and I haven't seen any posts here about it yet, so I have to ask if I'm alone on this one.
 
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SgtSkippy
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Joined: May 02, 2007
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PostPosted: Wed May 02, 2007 5:09 pm    Post subject: Reply with quote Back to top

I am in the same boat as you. I have 5 business lines and a "800" number plus a fax line and none of them have worked for incoming calls since April 24th-25th. Nothing on our network end. Outgoing calls seem OK for the most part but some will drop about 3-4 minutes into the conversation. I also have Vonage at home and noticed a dramatic decrease in incoming calls. Different ISP's here as well. It is REALLY annoying having 100 phone calls a day get transferred to cell phones so we can remain in contact with our disabled Clients.
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed May 02, 2007 7:55 pm    Post subject: Reply with quote Back to top

To make matters worse..... There is voicemail configured on the lines (rolls over after 15 seconds, which is about 4-5 rings) yet callers are reporting they hear 3 rings, then get dead air. It's not rolling to voicemail, and nothing is coming in to our copper "network availability" number.

Several customers emailed me today asking if we were OK, because calls were going dead and they never got voicemail.

Same symptoms at home. Grrrrrr.
 
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SgtSkippy
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Joined: May 02, 2007
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PostPosted: Thu May 03, 2007 4:21 pm    Post subject: Reply with quote Back to top

OK, i got mine all taken care of............... After contacting our ISP to make sure nothing on their end changed I started to troubleshoot our network. After taking all day playing with that i found that it too was all running smoothly. So then I switched my investigation to Vonage, they assured me that all ports on all of my devices were working and had connectivity. We use the PAP2 device for all of our lines and we have all of our numbers running through Vonage's call hunt feature using one number as our main contact line and a fax line running directly to the machine circumventing our PBX system. As I began coming up short on my findings on our side, I began to doubt Vonage's ability to detect if each line was "functioning normally". We had one open port in another PAP2 device so I moved our main number to the only available port in our string of PAP2 devices and within minutes, all was working perfectly. Our devices are about 2 years old or so. So I am not sure if it was just burned out and over used and abused or what. But thats how i got mine all up and running again.

I am also going to install one of those Hawking BroadBand Booster's to help with any issues with our ISP, merely as a "just in case" precaution.


Last edited by SgtSkippy on Thu May 03, 2007 4:25 pm; edited 1 time in total
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mariah
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Joined: Feb 19, 2007
Posts: 23

PostPosted: Thu May 03, 2007 4:24 pm    Post subject: Reply with quote Back to top

double check if your internet connection is not the one working, and if you're using a surge protector, battery backup, ups, whatever, just loose it. Plug the device straight to the wall outlet.
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