Vonage/Internet- I can't get both...

Posts: 7 · New Forum Member Joined: Apr 29, 2007 Posts: 7

I recently hooked up w/Vonage and it worked fine "THE FIRST NIGHT". But since, I have to disconnect the Ethernet cord and replace it with the USB to get on line. And the Vonage C/S " sux.
Help!
Thnx

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

tell us about your set up and equipment.

Posts: 23 · Vonage Forum Associate Joined: Feb 19, 2007 Posts: 23

you should know that if you're using a router, Voip or NOT, USB should not be envolved.
just check if your ethernet card (the one that connects the Vonage to the computer with the RJ45 wire) is correctly installed and functioning, that's it.

Posts: 7 · New Forum Member Joined: Apr 29, 2007 Posts: 7

I have the basic setup...HP comp, Webstar cable modem (from Cox)and the basic"kit" from Vonage. I was running my system with the USB line until I setup V, then switched over to the Ethernet(rj45), you know, the blue and yellow cables. And as I said it worked, but for a very short time. I also ran the test and everything is good.

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

you should have cable line into your cable modem. From there rj45 from cable modem to Vonage adapter and then rj45 to your computer. I know some cable modems allow to connect usb, but with Vonage that isn't an option.

Posts: 7 · New Forum Member Joined: Apr 29, 2007 Posts: 7

Speed test statistics
---------------------
Download speed: 1648768 bps
Upload speed: 282704 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 39 ms
Average download pause: 17 ms
Minimum round trip time to server: 24 ms
Average round trip time to server: 73 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.5 ms
Jitter: server --> you: 8.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9

I had it setup as you say but when I pick up the phone I get a message saying "The Vonage devise has no network connectivity"

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

Did you call Vonage and make sure your Vonage adapter is being recognized by them? Also when hooking up the equipment make sure it is all turned off and once hooked up turn on cable modem, then Vonage adapter and then computer.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Which Vonage box do you have? If I understand correctly, you're setting things up using ethernet cables rather than the USB port on the modem, which is the correct way to do things, but you get no internet. Is that correct? When this happens, do you get phone service? Can you log on to the Vonage router from the computer?

Posts: 7 · New Forum Member Joined: Apr 29, 2007 Posts: 7

I tried speaking to Vonage a few times but could NOT understand any of the reps... Sad

I will try again, along with setting it up again...thnx

Posts: 7 · New Forum Member Joined: Apr 29, 2007 Posts: 7

I have the Vonage VT-2142-VD. Steve48, You are correct. Right now I have NO phone service. I cannot log on to the Vonage router.