Why do we pay more for vonage with less features?

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

How long have you been with Vonage? Over a year you should get a better deal. Don't talk to regular customer support choose option about billing or cancellation.

Posts: 43 · Full Forum Member Joined: Jul 11, 2006 Posts: 43

Account Date Created: 14-Jul-2006

I talked to billing. I couldn't find the option for customer service. I kept pressing 0 but that wouldn't work.

I told them that my cable company was trying to get me to sign up and as well my friends in the states got a better deal. She said there was nothing available.

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

Call the toll free number, press 1 for English, then press 2 for billing and then 3 for canceling your account.

Once there ask for a better price, here is what it says on my online bill:

$31.99 Canadian Employee Unlimited Plan

Posts: 6 · New Forum Member Joined: Nov 01, 2005 Posts: 6

I have been using vonage side by side with Telus since Oct 05, and decided to dump both and switch to Shaw. I phoned in yesterday to cancel and they basically offered me the American price for the unlimited package - $25/month, and 3 months free.

I decided to keep it until my free months have run out, but am still going to cancel. Vonage works great sometimes, but sometimes doesn't. That isn't quite good enough. I do have a secondary line in my office with a softphone I am going to keep, for now.

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

Shaw cost a lot more than what you pay for Vonage, $55 a month.

Posts: 6 · New Forum Member Joined: Nov 01, 2005 Posts: 6

It also works all of the time instead of most of the time.

Besides that, It also includes a smart ring for my fax machine, and includes long distance to Switzerland where I happen to call alot instead of .08 cents/min on Vonage. And calls to UK mobile numbers are .29 cents/min vs .45 cents/minute on Vonage, again these are numbers I happen to call alot.

And when people phone me they will reach me all of the time, instead of hearing a message that says this number is not in service far too often.

I can also permanently block my callerid, and call 1-800 numbers. 411 calls are free also.

For me and my calling habits the switch makes sense, I don't mind paying a few extra bucks for quality.

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

I do like the fact that calling to Europe is free, but my wife calls me in Europe for free using click2voice website.

there are features that Vonage has that Shaw doesn't like the free Vonage Talk application, v-access numbers, and Vonage Me.

I only wish I got the deal that you received, maybe I will call back in a few more months to see if they can give me a better price.

Posts: 8 · New Forum Member Joined: Nov 26, 2007 Posts: 8

I am using US subscribed vonage service in Canada. Was living in the US when I signed up. I had a US area code number and virtual canada area code. I was able to switch them around with a call to CS so my outgoing calls would show the proper area code for where I'm now living.

Biggest issue is not being able to assign an address in Canada for the E911 service. For the longest time it was impossible to disable E911 (I think because of regulatory requirements) but I can now configure it as out of country which effectively disables it.

I have Shaw digital too but it's primarily driving my alarm system until I test and make vonage work with it. I'm reluctant to give up my vonage line because of the call forwarding and simul-ring features. Shaw only allows call forwarding to local numbers and it cannot be configured remotely.

Posts: 1 · New Forum Member Joined: Mar 30, 2007 Posts: 1

I would buy this story if I thought there was a great deal of infrastructure in Canada, but I doubt there is. When you can be guaranteed that 1 800 nbrs in usa will go through but not 1800 nbrs in Canada, then I get the feeling Vonage is doing the same as bell and our cable companies........gouging. Yes the rates are cheaper then the other forms of telecom, but voange is using the internet backbone. Where is the infrastructure? Where are the people that are making the big bucks? Who is vonage Canada? I believe it is vonage USA and therefore the rates should be lowered. The automakers are finally catching on that a stronger Canadian dollar translates into lower costs. Come on vonage..........pay attention. Lower our rates.

cnd voip wrote:

There are two very big reasons why
1) infastructure/cost; Remember the USA started a few years before we did here in Canada, also our rate of employee pay is also higher in other words, the cost of the infastructure here in Canada costs more.
2)Revenue/subscribers; In the USA last year Vonage had revenues of 580million which equates to 1.2 million subscriber lines active, here in Canada we had revenues of just over 21 million which equates to just over 500,000 subscriber lines active. Active subsriber line doesn't mean however they are still up and working it just means at some point through 2006 they were activated, you must take into account the churn which from what they say is sitting at about 2.5%
Hope that answers your question.

Cnd voip
Vonage reseller