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rebus
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PostPosted: Thu Apr 26, 2007 7:15 pm    Post subject: Replacement Adapter Options? Reply with quote Back to top

Our Vonage adapter is one of the crappy Linksys RT31 models and it appears to be dying after a pathetically short 2 years in service. (actually, more like a year and a half, because it was a replacement for the original unit that died after several months) What options do we have to replace it? The Vonage website has adapters for sale (instant rebates and such) but I'm guessing those deals are for new lines only. I've heard the Motorola units are pretty good.

Advice.... recommendations..... ?
 
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Flattop
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PostPosted: Thu Apr 26, 2007 8:32 pm    Post subject: Reply with quote Back to top

Lucky You! I got less than a year with my Linkskys WRTP54G. I don't know too much about the technical specifications, but I now have the Motorola VT2542. I've had it about a month and phone quality is great! The faxing seems to work much better with this adapter.
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xnewuser
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PostPosted: Fri Apr 27, 2007 6:36 am    Post subject: Reply with quote Back to top

I've had the Motorola VT1005 for over a year, and it has worked great. I don't think it's available any longer, I think it's replacement is the VT2142.
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sheezhot
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PostPosted: Fri Apr 27, 2007 10:43 am    Post subject: Reply with quote Back to top

xnewuser wrote:
I've had the Motorola VT1005 for over a year, and it has worked great. I don't think it's available any longer, I think it's replacement is the VT2142.


Yes, there is no VT1005 anymore. VT2142 is the replacement but you can get the upgraded version w/c is VT2442 for an add'l price of $9.99 if I am not mistaken.

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noct
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PostPosted: Fri Apr 27, 2007 11:39 am    Post subject: Reply with quote Back to top

Hmm. You could either go buy yourself a new telephone adapter, OR, you could add a second line promotion to the account, then, cancel the line after you receive your new device. That's a little sneaky, though, I guess.

You'd still have to pay for the new device, of course, but I think Vonage is the only place that sells the 2542 right now and they give you a pretty big rebate, like $40.00.

If you weren't interested in a wireless router, after a quick glance at their website looks like you could get a VT2442 which is a Motorola 4-port router for $9.99. According to their terms of service, remember, if you cancel within a certain time, you'll get hit with a rebate recovery fee.

My advice? Call in, get customer service on the horn, and see how much a second line would cost for a new adapter. Then, after you receive the new adapter, cancel the second line.
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sheezhot
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PostPosted: Fri Apr 27, 2007 11:57 am    Post subject: Reply with quote Back to top

Caution: Any second line added on the account, promotion or not if you ORDER a new device with the promotion will call for a disconnection fee of $39.99. Second line promotion is called a promotion since you are only going to add another line on the same device not get another device.

Should you just want to get another device, call cust rep order a new device but tell them you don't want another number. Of course you will be charged for the device and shipping.

You could try noct's advise but then again it's a risk as you could be charged with the $39.99 disco fee.

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skin06
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PostPosted: Fri Apr 27, 2007 12:48 pm    Post subject: Motorola VT Reply with quote Back to top

I have just had my Dlink VWR replaced with a Motorola VT2142, and its much better in all aspects, stable software and seems to make my calls clearer.
I called Vonage and advised them of all the problems with the Dlink VWR and they tried to sort things out but I persisted and they replaced it free of charge, I have been with Vonage here in the UK since they came in January 2005, I have had a linksys RT31P2, Dlink VWR and now the Motorola VT2142, which I think is best of them all.

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sheezhot
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PostPosted: Fri Apr 27, 2007 12:55 pm    Post subject: Reply with quote Back to top

You would be able to ask a free router if you are 2yrs of being with Vonage. Yes absolutely FREE if it's defective.



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rebus
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PostPosted: Sun Apr 29, 2007 7:17 pm    Post subject: Reply with quote Back to top

Apparently they have taken a much harder line on replacing adapters for free. I think it is a sign they've reached a new comfort level, now that they've grown beyond 2 million subscribers. I've been told my only solution is to buy a new adapter at a retail store, or pay the going rate for a new one from Vonage. Either way, the bill comes out of my wallet. I called 3 times hoping to get someone willing or able to cut a deal, but none of them apparently had the authority to deviate from that.

I'm going to call the cancellation department in the morning. (shame on them for only working Mon-Fri) Their competitors will happily give me a brand new adapter if I sign up with them and port over my number. Now that the market seems to have aligned on the $24.95 price (including AT&T and Verizon Voip products) the argument to stay with Vonage for price has evaporated.

I hate change and will give them a chance to keep my business. But there is no way I'm going to pay $90 ($79.99 for adapter plus $10 shipping) for the "privilege" of remaining a Vonage customer.

All I want is another adapter, and I won't jump to a competitor. It appears that is too much to ask.
 
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roscopco
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PostPosted: Mon Apr 30, 2007 4:01 am    Post subject: Reply with quote Back to top

I bought the linksys wrt54gp2 because I wanted a wireless Voip. I had the motoroal 2442 along with the Linksys wrt54g, but kept losing my wireless connection.

I would buy another adapter if I were you. Does Verizon and other telephone Voip companies have the travel capabilities that Vonage has? What about V-access numbers and such? Maybe these aren't options that you need, but for me they are the reasons why I chose Vonage over another Voip company. My cable company has yet to offer digital telephone, but again no travel options.
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