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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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tophernet
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Joined: Apr 25, 2007
Posts: 7

PostPosted: Wed Apr 25, 2007 6:53 pm    Post subject: click2callu down today? is it reliable? Reply with quote Back to top

has anyone else noticed that click2callu doesn't work properly today (calls your Vonage number, but not the other party)

Is it? Is it reliable on a regular basis?
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Thu Apr 26, 2007 1:06 pm    Post subject: Reply with quote Back to top

Same issue here.
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tophernet
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Posts: 7

PostPosted: Thu Apr 26, 2007 10:12 pm    Post subject: click2callu Reply with quote Back to top

I've tried to contact support 3 times on this already. They don't understand.

I wonder if the email support is answered in India as well.

I'm now guessing that click2callu is unsupported and unloved. Too bad because it is a way kick ass feature way ahead of its time.
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arco
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Joined: Jun 16, 2005
Posts: 12

PostPosted: Fri Apr 27, 2007 4:43 am    Post subject: Reply with quote Back to top

Good news.. kinda..

Dear Alan *****,

Thank you for contacting Customer Care.

We understand from your email that you are experiencing issues with Click 2 Call.

We were aware of this issue and our engineers are working diligently to resolve this
issue.Once the issue get resolved you will be notified.

We apologize for any inconvenience that may have been caused.

edit

Vonage Customer Care

The sad part was that Customer Service in India told me to uninstall and reinstall the app.. When I asked them if there was a known issue with Click 2 Call, the answer was no.
Sigh....
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tophernet
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Joined: Apr 25, 2007
Posts: 7

PostPosted: Fri Apr 27, 2007 10:24 am    Post subject: Still down, does this happen often? Reply with quote Back to top

Does this happen often? Is this such a forgotten "feature" that it could be down for days?

This is my absolute favorite Vonage feature (click2callu web interface) and now it's gone!
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tophernet
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Joined: Apr 25, 2007
Posts: 7

PostPosted: Fri Apr 27, 2007 2:17 pm    Post subject: the click2callu email is gone... Reply with quote Back to top

<click2call@tickets.vonagenetworks.net>: host
mailgate.tickets.vonagenetworks.net[10.50.10.160] said: 550 5.1.1
<click2call@tickets.vonagenetworks.net>... User unknown

uhoh.
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roscopco
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Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Fri Apr 27, 2007 2:34 pm    Post subject: Reply with quote Back to top

I never use this feature, I just think it is easier to dial the number on the phone, but Vonage should make sure it is a working feature.
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tophernet
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Joined: Apr 25, 2007
Posts: 7

PostPosted: Sat Apr 28, 2007 10:20 am    Post subject: Update via phone Reply with quote Back to top

Well, I finally called and got through to someone very helpful in New Jersey.

It took some 'splaining to do, referencing 3PCC (third party call control) but the issue is related to click 2 call application, which apparently is still down. WOW! almost a week.

They are "updating servers." i seriously wonder if it will ever come back. Sad

If anyone has any inside information or other related information, please post!
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mjstraw
Vonage Forum Master
Vonage Forum Master


Joined: Feb 14, 2007
Posts: 187

PostPosted: Sat Apr 28, 2007 3:49 pm    Post subject: Reply with quote Back to top

People need to learn that "updatitng servers" is techno-babble intended to get low-tech-level complaining customers to shut up and go away. It almost guarantees that it's _not_ the cause of the problem.

Mark
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Sun Apr 29, 2007 1:22 am    Post subject: Reply with quote Back to top

From what I hear they really did update the servers(possibly adding stuff for Verizon workarounds?). They said it broke click-2-call and v-phones. V-phone were obviously fixed pretty quickly but click-2-call seems to be on the back burner. I guess its not really one of there "essential" applications and is not impacting phone service, but it is nice to have. Hopefully they work it out soon.

Mjstraw, you are correct, Vonage's level 1 support always says they are "updating" when they have a service outage. NJ support, or "Advanced" tech support normally gives you a better idea what is wrong. I have heard from multiple people that this was the result of a server upgrade, and I have not reason not to believe them.
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