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smolaw
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Joined: Apr 17, 2007
Posts: 6

PostPosted: Tue Apr 24, 2007 9:02 am    Post subject: Complete breakdown of service... must switch immediately... Reply with quote Back to top

For the past two weeks, I have experienced growing problems wiht my Vonage service. This is intolerable, because I use it for my business. I used to bragg about the cost advantages and the technological "wow" of it all, but it looks like I am the dumb one in the end. Vonage you have let me down!!!!!!

The main problem is that when I call out, the call recipient is unable to hear my voice. This is now happening with virtually every call. I am now being relegated to using my cell phone...

I just hope Vonage transfers my numbers promptly. Does anyone know whether I will be able to transfer my vonage-issued toll free number?
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nicegurl
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Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Tue Apr 24, 2007 10:00 am    Post subject: Reply with quote Back to top

too bad service didnt work for you. have you talked to the highest technical support regarding your prob?

unfortunately you cannot port out Vonage toll free number
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smolaw
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PostPosted: Tue Apr 24, 2007 10:14 am    Post subject: Reply with quote Back to top

It really is unfortunate, because believe me, I have been a major Vonage evangelist. I have had the service since February of 2004 and it has always been great.

I have not spoken with tech support...I am assuming they will be impossible to reach.

I have about two different Vonage routers connected directly to the internet through comcast and it is happening with both of them.
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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Tue Apr 24, 2007 10:38 am    Post subject: Reply with quote Back to top

You made the decission already but you are implying upload problems sooo,
These things ar supposed to be amazing (HBB1):
http://www.newegg.com/Product/Product.aspx?Item=N82E16833164151

Especially since you have 2 voice lines and internet usage.

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
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SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop
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ImpetusEra
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Joined: Apr 14, 2007
Posts: 10

PostPosted: Mon Apr 30, 2007 6:02 pm    Post subject: Reply with quote Back to top

The HBB1 is a great device. Do you have all ports properly forwarded and allowed through any firewall that may be present between the Vonage device and internet?
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galion
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Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Tue May 01, 2007 6:31 am    Post subject: Reply with quote Back to top

Great advice. Find out if anything changed at Comcast to lower your bandwidth (if they will admit it). Try running the communications tests posted on this site. In fact, I would advise everyone to run the tests and save the results so you can have a conversation with your ISP when (notice I didn't say "if") they change your service. My cable ISP has been great and I hope they stay great. But they do have a large "plant" and may make changes.

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Storm_Law
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Joined: Jul 18, 2006
Posts: 113
Location: Chatsworth, CA

PostPosted: Tue May 01, 2007 6:08 pm    Post subject: Reply with quote Back to top

I use the Hawking Booster too. Ever since I started using the booster all of my problems went away. I have no problems with Vonage other than the fact that I had to get a seperate digital cable phone line for reliable faxing.
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princess25
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Joined: May 01, 2007
Posts: 2

PostPosted: Tue May 01, 2007 6:58 pm    Post subject: Reply with quote Back to top

if the person that you are calling cant hear you, then there maybe a problem with your download speed. a few test that you can do is of course a speed test, a ping test, and a trace route to see if there are any spikes in your bandwidth.
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mjstraw
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Joined: Feb 14, 2007
Posts: 187

PostPosted: Wed May 02, 2007 11:26 am    Post subject: Reply with quote Back to top

princess25 wrote:
if the person that you are calling cant hear you, then there maybe a problem with your download speed.


No, this would indicate a problem with his _upload_ speed.

Mark
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