Complete breakdown of service... must switch immediately...

Posts: 6 · New Forum Member Joined: Apr 17, 2007 Posts: 6

For the past two weeks, I have experienced growing problems wiht my Vonage service. This is intolerable, because I use it for my business. I used to bragg about the cost advantages and the technological "wow" of it all, but it looks like I am the dumb one in the end. Vonage you have let me down!!!!!!

The main problem is that when I call out, the call recipient is unable to hear my voice. This is now happening with virtually every call. I am now being relegated to using my cell phone...

I just hope Vonage transfers my numbers promptly. Does anyone know whether I will be able to transfer my vonage-issued toll free number?

Posts: 102 · Posted: Tue Apr 24, 2007 10:00 am Post subject:

too bad service didnt work for you. have you talked to the highest technical support regarding your prob?

unfortunately you cannot port out Vonage toll free number

Posts: 6 · New Forum Member Joined: Apr 17, 2007 Posts: 6

It really is unfortunate, because believe me, I have been a major Vonage evangelist. I have had the service since February of 2004 and it has always been great.

I have not spoken with tech support...I am assuming they will be impossible to reach.

I have about two different Vonage routers connected directly to the internet through comcast and it is happening with both of them.

Posts: 193 · Vonage Forum Master Joined: Feb 28, 2005 Posts: 193

You made the decission already but you are implying upload problems sooo,
These things ar supposed to be amazing (HBB1):
http://www.newegg.com/Product/Product.aspx?Item=N82E16833164151

Especially since you have 2 voice lines and internet usage.

Posts: 10 · Vonage Forum Associate Joined: Apr 14, 2007 Posts: 10

The HBB1 is a great device. Do you have all ports properly forwarded and allowed through any firewall that may be present between the Vonage device and internet?

Posts: 233 · Posted: Tue May 01, 2007 6:31 am Post subject:

Great advice. Find out if anything changed at Comcast to lower your bandwidth (if they will admit it). Try running the communications tests posted on this site. In fact, I would advise everyone to run the tests and save the results so you can have a conversation with your ISP when (notice I didn't say "if") they change your service. My cable ISP has been great and I hope they stay great. But they do have a large "plant" and may make changes.

Posts: 113 · Posted: Tue May 01, 2007 6:08 pm Post subject:

I use the Hawking Booster too. Ever since I started using the booster all of my problems went away. I have no problems with Vonage other than the fact that I had to get a seperate digital cable phone line for reliable faxing.

Posts: 2 · New Forum Member Joined: May 01, 2007 Posts: 2

if the person that you are calling cant hear you, then there maybe a problem with your download speed. a few test that you can do is of course a speed test, a ping test, and a trace route to see if there are any spikes in your bandwidth.

Posts: 187 · Vonage Forum Master Joined: Feb 14, 2007 Posts: 187

princess25 wrote:

if the person that you are calling cant hear you, then there maybe a problem with your download speed.

No, this would indicate a problem with his _upload_ speed.

Mark