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Birdie
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Joined: Apr 22, 2007
Posts: 3

PostPosted: Mon Apr 23, 2007 7:19 pm    Post subject: Where to buy VT2542 Reply with quote Back to top

Where are existing Vonage customers buying the VT2542?

I'm ready to finally go wireless. I noticed at the Vonage website the new VT2542 wireless device. I called Vonage to purchase the device and they actually told me to go to a retail store to make the purchase because it would be cheaper since I would be charged the activation fee and get a new phone number. My local retail stores (Best Buy, Circuit City, Micro Center) aren't selling it. I called Vonage back again. Finally they said that I could purchase the device through them, but I would be without phone service for a minimum of three days because they would send me a configured device, thus deactiving my current router/phone adaptor.

This seems like an odd situation. Where can I make this purchase?

Thanks,
Birdie
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dhuston
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Joined: Mar 21, 2006
Posts: 41
Location: Massachusetts

PostPosted: Tue Apr 24, 2007 3:25 am    Post subject: Reply with quote Back to top

Vonage sent me the VT2542 as a replacement device. Somehow they added the device to my account. When I received it, it unplugged my old device, plugged in the VT2542 and it took right off and was already provisioned on my phone number. I sent the old device back.

Many people have said Vonage will charge them $20 to exchange a device. In my opinion, $20 is a good deal for a great device. I happed to get it free. Call customer service back and ask them how to replace your adapter. Keep calling until you get the answer that you want. I hear customer service is doing many things to keep its customer's happy.

By the way, the VT2542 has worked flawlessly for me. I love it.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Tue Apr 24, 2007 5:48 am    Post subject: Reply with quote Back to top

I called about that adapter and it isn't available to us in Canada yet. I am using a Linksys wireless router and a motorola adapter, but I am considering the wireless linksys unit.

I don't see why you would need a new phone number if you buy it from them. You can have as many adapters as you like, but you can only use one at a time.
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