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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Poll

Are you having an issue with your call display coming up as being 604-550-7000?
Yes
25%
 25%  [ 2 ]
No
75%
 75%  [ 6 ]
Total Votes : 8

Author Message
nasrogers
New Forum Member
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Joined: Apr 23, 2007
Posts: 3

PostPosted: Mon Apr 23, 2007 9:43 am    Post subject: What's with this 604-55-0700 # on call display? Reply with quote Back to top

OK, I've signed up with Vonage....took some doing but things seem to be working OK from a sound quality perspective. However, when I phone folks, about 60% of the time, my number does not appear; some BC based number (604-550-7000) appears. I've tried phoning my cell and confirmed that sometimes it comes in correct...other times I get the 604 #.

After phoning Vonage several times and speaking with their Tier 3 support; I've gotten no resolution or explanation. I asked for a superviser to phone me twice...but yet no call.

My problem is that we are using Vonage for our business line and our customers tell us that they don't answer the phone when they see the 604 # because they think it is a tele-marketer. Has anyone else had this issue? Is there a resolution? I'd appreciate some feedback as I am very frustrated.

Thanks in advance!
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LuisPR
Vonage Forum Master
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Joined: Oct 08, 2004
Posts: 292

PostPosted: Mon Apr 23, 2007 10:37 am    Post subject: Reply with quote Back to top

That phone number has some history;
604-550-7000
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nasrogers
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Joined: Apr 23, 2007
Posts: 3

PostPosted: Mon Apr 23, 2007 11:58 am    Post subject: Reply with quote Back to top

OK, has anything been done about it? If I had known this prior to signing up, I never would have.
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bmccull
Full Forum Member
Full Forum Member


Joined: May 14, 2006
Posts: 44

PostPosted: Mon Apr 30, 2007 2:00 pm    Post subject: Reply with quote Back to top

Something new the last few days: Incoming CID is showing +44-NPANXXXXXX. This country code is the UK and the number after is correct. It doesn't really bother me as I still know who is calling but it is a little strange.
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nasrogers
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New Forum Member


Joined: Apr 23, 2007
Posts: 3

PostPosted: Mon Apr 30, 2007 2:13 pm    Post subject: I followed up.....with no new info. Reply with quote Back to top

I followed up on my ticket. It is still open....supposively forwarded up to Tier 3 support. I don't hold much hope of this being fixed. Now I have to determine if it is enough for me to switch back to my old provider.
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Matthew_83
Vonage Forum Associate
Vonage Forum Associate


Joined: May 03, 2007
Posts: 14
Location: Ontario, Canada

PostPosted: Thu May 03, 2007 10:57 pm    Post subject: Reply with quote Back to top

We are also having this issue. Please keep us updated with your progress and any possible solution they tell you (or you if you find out something on your own). It's very annoying!
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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