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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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Vonage V-Phone & SoftPhone
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granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
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Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45


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jojobobo
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PostPosted: Sat Apr 21, 2007 11:27 pm    Post subject: Vtech 8100 stopped working (hand sets can't find base set) Reply with quote Back to top

Maryland Comcast cable customer.
Vonage user for a little over a year with very few problems.
Hardware is Vtech 8100 with 2 hand sets (original package received from Vonage when service was set up.)
No router at all.
Connection is from Comcast Cable>>Scientifice Atlanta cable modem>>Vtech 8100 base set.
(I've run the Voip speed test on this forum and the results showed everything good and should be able to handle at least 4 Voip lines). About a week or so ago, the hand sets stopped working - all they would say was charging or searching and no dial tone at all - no calls in or out. No problems or issues with internet connectivity. I hard rebooted everything, computer, modem, Voip base set multiple times. No luck. After several hours with Vonage customer support who was convinced the problem was with my hand sets - seemed strange that both would stop working at the same time - and he suggested I go purchase another hand set and register it to the base set. Gave him the benefit of the doubt and tried this - no luck.
I called Support again and thru several hours and various tests and configurations, again no luck. At this point all my hand sets (2 old and 1 new) all ask for the Base ID, but when I enter it they never can connect or find the base set. Any advice is appreciated. Thx
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xcrunxc
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PostPosted: Sat Apr 21, 2007 11:48 pm    Post subject: Reply with quote Back to top

From what you posted it definitely sounds like the base unit, or at the very least the transmitter in the base unit is shot. If three separate phones, at least two of which are known working, all cannot find or register to the base unit, I think it would be safe to assume the base is the problem. Your phones will show a connection to the base, even if the base cannot get a connection to Vonage or dialtone, so this problem has nothing to do with your internet. If your V-Tech is still under warranty(1 year I believe) then call Vonage and if whoever you speak with first try's to tell you its not the base then ask to speak to someone higher or his supervisor. You should eventually get someone who knows what they are talking about and who can replace your base unit for you. If I were you and was given a horrible mis-diagnosis like that, I would be asking for credit on the new hand set too.
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