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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Fri Apr 20, 2007 2:51 pm    Post subject: Reply with quote Back to top

"vonage has 24/7 customer service and technical support to help us if we have service trouble."

Honestly, if that service was decent and reliable, as it should be, this forum would be very boring. Unfortunately for customers, this forum is pretty popular.

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Bozicfg
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Joined: Dec 18, 2006
Posts: 30

PostPosted: Fri Apr 20, 2007 3:02 pm    Post subject: Reply with quote Back to top

Hallelulah! NavyDavy

No one has yet to point to facts for a good reason to stay. Yes, you all say (supposedly) that you have had good service. Maybe you don't have anything to compare against for what constitutes "good service" so you think, outages here and there are okay. Well.....it is not.
Sticking with them because they have been around is a biase not based on facts, service history, future service reliability. Having technical service 24/7, come on......that is a joke and you know it. Just because they state it doesn't mean anything, that is not reliable. Cost - that has gotten alot better all around and you aren't saving as much as now as you did back when by using Vonage.

So....again....why should someone even switch to Vonage or stay? They have outages, lately it has been almost a daily occurance, customer service stinks (long waits, etc), they are currently priced along with other similar providers.....

Hmmmm.......
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scerruti
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Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Fri Apr 20, 2007 4:17 pm    Post subject: Reply with quote Back to top

The reason I am staying with Vonage.

Preconditions:
  1. Everything is working, I haven't been affected by any outages.
  2. Vonage offers me services I can't get from most other forms of phone companies, specifically a phone number in a different area code and voicemail by email.
  3. My Vonage service is valuable to me.

Assumptions:
  1. Switching phone companies would be painful (new equipment, multiple number transfers).
  2. I would incur upfront expenses or long term contracts.
  3. There is no guarantee service would be any better than Vonage (no industry oversight, most recent quality studies still rank Vonage as best).

Concerns:
  1. Vonage is test case for patent issues, if Vonage can't prevail nobody will.
  2. Vonage is the largest non-ISP provider, if they can't operate a profitable business then how can the smaller providers.


Am I so sold on Vonage that I wouldn't switch? No, I just have not experienced enough pain that the effort of researching other companies and considering contracts or upfront costs makes any sense. That is, I don't have a good reason to stay, I just don't have any reason not to.

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nicegurl
Vonage Forum Senior
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Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Fri Apr 20, 2007 6:42 pm    Post subject: Reply with quote Back to top

very well said scerruti!!!
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Flattop
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Joined: Feb 14, 2007
Posts: 28

PostPosted: Fri Apr 20, 2007 7:15 pm    Post subject: Reply with quote Back to top

I am shocked to hear about the quality of service you're getting from Vonage! I have been with Vonage for about 1 year and I have had no major problems with my phone service. The only times I have been completely without phone service were when my cable was down. Of course, this had nothing to do with Vonage. The biggest concerns involving Vonage were with my Linksys router and my fax line. However, Vonage replaced the router and made some adjustments on their end to improve the dependability of my fax line. To me, there is no difference in the sound quality of my Vonage service than with my old land lines. In fact, the Vonage line quality may even be better! Perhaps before deciding to leave, you could give the technical support team another chance to make some adjustments. Like some of the Vonage customers, I switched primarily for the cost. Now, I am glad that I did because I am really getting super quality service at a much lower cost. I do not intend to voluntarily leave Vonage and I hope this Verizon mess doesn't force Vonage to dump me.
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stardust
Vonage Forum Senior
Vonage Forum Senior


Joined: May 30, 2006
Posts: 143

PostPosted: Sat Apr 21, 2007 7:20 am    Post subject: Reply with quote Back to top

have some little faith w/ Vonage. with all these outages, i strongly believe that there are reasons behind it. i just have strong feelings that Vonage will be coming up w/ big changes - might be currently upgrading their system/servers now. Smile
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deanbrew
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 30, 2006
Posts: 15

PostPosted: Sat Apr 21, 2007 8:28 am    Post subject: Reply with quote Back to top

Quote:
No one has yet to point to facts for a good reason to stay.


If you're not going to bother to read posts, why bother posting? I have several reasons why I'm staying with Vonage.
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sinceMay2004
Vonage Forum Master
Vonage Forum Master


Joined: Feb 28, 2005
Posts: 193

PostPosted: Sat Apr 21, 2007 8:43 am    Post subject: Reply with quote Back to top

Flattop wrote:
...I switched primarily for the cost. Now, I am glad that I did because I am really getting super quality service at a much lower cost. I do not intend to voluntarily leave Vonage and I hope this Verizon mess doesn't force Vonage to dump me.
Ahmen.
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EvilVerizn
New Forum Member
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Joined: Apr 21, 2007
Posts: 4

PostPosted: Sat Apr 21, 2007 11:12 am    Post subject: Re: Please help in wanting to stay with Vonage.... Reply with quote Back to top

Bozicfg wrote:
Please help in wanting to stay with Vonage....

Vonage is there to save you money with technology that is maturing. If you feel you are loosing money and you can loose less somewhere else, then by all means switch.

Evil V
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nicegurl
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Sun Apr 22, 2007 1:19 am    Post subject: Reply with quote Back to top

what can i say "roscopco" is right flattop, people dont post it nor acknowledge it when the service theyre getting is great. it is human nature to whine and to point the weakness of something rather than the good thing.

hopefully Vonage can still manage to pull this through coz its not convenient to find another phone provider
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