Wanting to stay with Vonage....

Posts: 409

Bozicfg wrote:

Can someone please tell me why with all the service issues, outages, etc would Vonage be still considered a preferred VOIP provider for us?

I joined Vonage because of the cost basically, it did save me money but the headaches of all the service issues is getting heavier and heavier to justify now.

I haven't had the issues that you seem to be having, maybe two short term outages one day last week. I don't log onto my online account often to do changes but when I do everything is working fine.

If I were having issues I would wait them out for a while because I cringe at the thought of switching voip services and having to purchase new equiptment.

Besides if Vonage completely looses all court challenges I have a feeling ALL Voip would be affected in how they provide there services.

In the past when I was having issues (like a year ago) This forum was extremely helpful. *note - all my issues were related to my isp not Vongae

But if your in as much agony as you seem to be perhaps you should use your own best judgement in your preferred voip provider.

Posts: 16 · Posted: Sun Apr 22, 2007 8:05 pm Post subject:

every customer have his own web account!!! you have access to this web account all the time!!!
if you want to disconnect the account and you are afraid that they will not to disconnect it you can just open your web account while you are talking to Vonage rep. !!!
it is a real time, so once your account is disconnected you can see that at the same moment on your screen !!!

Posts: 113 · Posted: Mon Apr 23, 2007 10:04 am Post subject:

My Vonage service works pretty well. The only complaints I have with it are that my fax is not reliable through it so I use a digital cable line for faxing.

There are some weird quirks on the Vonage line that you do not get with a normal POTS or Digital phone line, but the service is much cheaper for the features you get.

My big concern is whether they will stay in business!

Posts: 102 · Posted: Mon Apr 23, 2007 11:24 am Post subject:

vonage has problems with fax lines for as long as i can remember...hopefully soon they would be able to support faxing through computer

Posts: 172 · Vonage Forum Master Joined: Apr 19, 2006 Posts: 172

Have you tried Win-fax?

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Posts: 233 · Posted: Mon Apr 23, 2007 11:44 am Post subject:

Why would I stick around? Most of the correct answers have been listed for me staying until the end. But, I want to add one more for me: I am paying a fraction of the cost to be on a landline which would require interaction with Verizon (insert boo, hiss). I fully understand the technology may not be perfect, but unlike most I really haven't had any problems. With the understanding that Vonage is using tomorrow's technology I am certainly willing to have a slight risk verses the benefits I get in both costs, features, and control over my phone service. Verizon (insert boo, hiss) did not give me almost instantaneous logs of ALL my phone calls (incoming and outgoing). Verizon (insert boo, hiss) did not give me a CHEAP toll free number for family convienence. I seriously doubt any traditional company could match my current advantage. Raise the sails, I'm on board till the end.

Posts: 102 · Posted: Mon Apr 23, 2007 11:45 am Post subject:

is winfax faxing through the internet?wherein there is no need for a fax machine?

Posts: 14 · Vonage Forum Associate Joined: Nov 30, 2006 Posts: 14

nicegurl wrote:

is winfax faxing through the internet?wherein there is no need for a fax machine?

Yes, exactly. You need a scanner (or all-in-one) to scan paper, but computer-generated documents can be sent directly. You receive and send faxes from a web-based fax service.

I don't use winfax, but I use Trustfax, which is a very similar service. It is a bit less costly for a small user like me than winfax.

Posts: 41 · Posted: Mon Apr 23, 2007 2:10 pm Post subject:

One thing I think we forget is that VOIP is a complicated system that uses everyone elses internet for access and data transmission to and from Vonage's switch. If Comcast or Road Runner or Verizon hic cups, then so does our phone service. As far as the outages, I have only experienced 2 outages in the 2 years I have been with Vonage (that I can remember). Then I rely on my network availability number to get me through. I pay $18.00 total a month for my one line. If I want service that does not glitch, then I can pay $50.00 a month to get it. Even then, a hardwired phone line does and can go down.

As far as faxing, I have found that if your adapter supports it use "*99" ahead of your number. That will tell your adapter to use max bandwidth for that call. I also find that *70 will also allow faxes to go through better. I have never found out why, but it always helps for me. The third tip is to use "#" at the end of your dialed phone number. That tells Vonage that you are done dialing and gets the call processed faster. My fax's (HP 5610) dial string then consists of "*70,*99,1234567890#" I find that helps every time. The last tip that works with the HP fax is to scan the document first and then fax. I find that certain faxes will not connect when faxing directly through the scanner.

This are things that allow my fax to work without fail.

Posts: 172 · Vonage Forum Master Joined: Apr 19, 2006 Posts: 172

thanks for that info dh! Any tips especially proven & tested is appreciated. Very Happy

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