Wanting to stay with Vonage....

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

"vonage has 24/7 customer service and technical support to help us if we have service trouble."

Honestly, if that service was decent and reliable, as it should be, this forum would be very boring. Unfortunately for customers, this forum is pretty popular.

Posts: 30 · Vonage Forum Junior Joined: Dec 18, 2006 Posts: 30

Hallelulah! NavyDavy

No one has yet to point to facts for a good reason to stay. Yes, you all say (supposedly) that you have had good service. Maybe you don't have anything to compare against for what constitutes "good service" so you think, outages here and there are okay. Well.....it is not.
Sticking with them because they have been around is a biase not based on facts, service history, future service reliability. Having technical service 24/7, come on......that is a joke and you know it. Just because they state it doesn't mean anything, that is not reliable. Cost - that has gotten alot better all around and you aren't saving as much as now as you did back when by using Vonage.

So....again....why should someone even switch to Vonage or stay? They have outages, lately it has been almost a daily occurance, customer service stinks (long waits, etc), they are currently priced along with other similar providers.....

Hmmmm.......

Posts: 1424 · Posted: Fri Apr 20, 2007 4:17 pm Post subject:

The reason I am staying with Vonage.

Preconditions:

Everything is working, I haven't been affected by any outages.
Vonage offers me services I can't get from most other forms of phone companies, specifically a phone number in a different area code and voicemail by email.
My Vonage service is valuable to me.

Assumptions:

Switching phone companies would be painful (new equipment, multiple number transfers).
I would incur upfront expenses or long term contracts.
There is no guarantee service would be any better than Vonage (no industry oversight, most recent quality studies still rank Vonage as best).

Concerns:

Vonage is test case for patent issues, if Vonage can't prevail nobody will.
Vonage is the largest non-ISP provider, if they can't operate a profitable business then how can the smaller providers.

Am I so sold on Vonage that I wouldn't switch? No, I just have not experienced enough pain that the effort of researching other companies and considering contracts or upfront costs makes any sense. That is, I don't have a good reason to stay, I just don't have any reason not to.

Posts: 102 · Posted: Fri Apr 20, 2007 6:42 pm Post subject:

very well said scerruti!!!

Posts: 28 · Vonage Forum Junior Joined: Feb 14, 2007 Posts: 28

I am shocked to hear about the quality of service you're getting from Vonage! I have been with Vonage for about 1 year and I have had no major problems with my phone service. The only times I have been completely without phone service were when my cable was down. Of course, this had nothing to do with Vonage. The biggest concerns involving Vonage were with my Linksys router and my fax line. However, Vonage replaced the router and made some adjustments on their end to improve the dependability of my fax line. To me, there is no difference in the sound quality of my Vonage service than with my old land lines. In fact, the Vonage line quality may even be better! Perhaps before deciding to leave, you could give the technical support team another chance to make some adjustments. Like some of the Vonage customers, I switched primarily for the cost. Now, I am glad that I did because I am really getting super quality service at a much lower cost. I do not intend to voluntarily leave Vonage and I hope this Verizon mess doesn't force Vonage to dump me.

Posts: 143 · Vonage Forum Senior Joined: May 30, 2006 Posts: 143

have some little faith w/ Vonage. with all these outages, i strongly believe that there are reasons behind it. i just have strong feelings that Vonage will be coming up w/ big changes - might be currently upgrading their system/servers now. Smile

Posts: 15 · Vonage Forum Associate Joined: Nov 30, 2006 Posts: 15

Quote:

No one has yet to point to facts for a good reason to stay.

If you're not going to bother to read posts, why bother posting? I have several reasons why I'm staying with Vonage.

Posts: 193 · Vonage Forum Master Joined: Feb 28, 2005 Posts: 193

Flattop wrote:

...I switched primarily for the cost. Now, I am glad that I did because I am really getting super quality service at a much lower cost. I do not intend to voluntarily leave Vonage and I hope this Verizon mess doesn't force Vonage to dump me.

Ahmen.

Posts: 4 · New Forum Member Joined: Apr 21, 2007 Posts: 4

Bozicfg wrote:

Please help in wanting to stay with Vonage....

Vonage is there to save you money with technology that is maturing. If you feel you are loosing money and you can loose less somewhere else, then by all means switch.

Evil V

Posts: 102 · Posted: Sun Apr 22, 2007 1:19 am Post subject:

what can i say "roscopco" is right flattop, people dont post it nor acknowledge it when the service theyre getting is great. it is human nature to whine and to point the weakness of something rather than the good thing.

hopefully Vonage can still manage to pull this through coz its not convenient to find another phone provider